The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
Excellent service and a quality product. I bought an excellent book on baseball history and I am sure that I will order again in the future
Very fast shipping, great books, proper follow up and if the books are not available after placing the order, immediately refund. Highly recommend!
I was looking to add more books to my classroom library. I was very happy with the choices and the options and speedy delivery. I would highly recommend
Good prices fast delivery and their website was easy to navigate. The book came in promised condition.
I like the service and the prices. U should try it. Been happy for a number of years now. No problems.
Books arrived in excellent condition. Great selection of books. Excellent book prices and free shipping. Can't get any better than that!
Efficient service and good quality. I have not used this company before and I am impressed. I will use them again
Excellent service and book condition. This is at least the fifth time I have used this company, never a problem.
This business had the book I was looking for. They shipped the book in a timely matter. Thank you for the free shipping
I order three used book from BetterWorld Books and send me fast. I do not have to wait very long to get my books in the mail from overseas.
Love ordering from Better WOrld. It helps justify my reading habit, knowing that someone, somewhere would also get a book
Excellent place to buy second hand/difficult to find books and very fair price too!
I enjoy the funny emails 'from the book'
I was able to get Clive Cussler series of his old adventures. Also, just discovered Elizabeth Lowel/Ann Maxwell, great page turning adventures
All the book came in good readable condition, some even have yellow pages. Came from the 90s.
Been with BWC a long time. Always satisfied with Better World Books. Thank you for being there
I love the sense of humour in the email informing me that my order had been dispatched. My order was processed the next day. I knew it would take time to arrive considering that I am overseas and with the current restrictions due to this pandemic. But it is here and I am pleased with my dealings with Better World Books. Jan B
I got another couple of books in the mail in excellent condition. I get fast service from Betterworld books. I never have to worry about them making a mistake with my order. I have gotten books from them off and on for years and they give another book to a child. That is what inspires me to turn to them when I am looking for a book. I thank you for all your good service
Books came in 2 pkgs at first, then one book came later. All in good shape, some paperback, some hardback. Have read 2 of the books already, looking forward to reading the rest. Very happy with prices & service. Also answered my email timely.
The book was in good condition but the description failed to mention it was covered in highlighter etc. I would think that alone would prevent it from being consideree "like new."
Books received in good condition at a price I could afford. The packaging was difficult to get off.
I don't really like having to sign up and make an account with ANOTHER site.
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!