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Better World Books
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Better World BooksReviews 2,091

3.3
betterworldbooks.com

Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233
Idaho
1 review
0 helpful votes
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Great used book!
July 8, 2020

Excellent service and a quality product. I bought an excellent book on baseball history and I am sure that I will order again in the future

Date of experience: July 7, 2020
Maryland
2 reviews
0 helpful votes
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Often BetterWorldBooks offers the lowest total price (price+shipping) for used books. I've gotten so many books from them

Date of experience: July 7, 2020
New York
1 review
0 helpful votes
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Great books
July 8, 2020

Very fast shipping, great books, proper follow up and if the books are not available after placing the order, immediately refund. Highly recommend!

Date of experience: July 7, 2020
New York
1 review
0 helpful votes
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I was looking to add more books to my classroom library. I was very happy with the choices and the options and speedy delivery. I would highly recommend

Date of experience: July 6, 2020
Indiana
1 review
0 helpful votes
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Good prices fast delivery and their website was easy to navigate. The book came in promised condition.

Date of experience: July 6, 2020
North Carolina
1 review
0 helpful votes
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Happy customer
July 6, 2020

I like the service and the prices. U should try it. Been happy for a number of years now. No problems.

Date of experience: July 6, 2020
California
1 review
0 helpful votes
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Excellent Company
July 5, 2020

Books arrived in excellent condition. Great selection of books. Excellent book prices and free shipping. Can't get any better than that!

Date of experience: July 5, 2020
Florida
1 review
0 helpful votes
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Great service
July 5, 2020

Efficient service and good quality. I have not used this company before and I am impressed. I will use them again

Date of experience: July 5, 2020
New York
1 review
0 helpful votes
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Excellent service and book condition. This is at least the fifth time I have used this company, never a problem.

Date of experience: July 5, 2020
Oregon
1 review
0 helpful votes
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Good company
July 4, 2020

This business had the book I was looking for. They shipped the book in a timely matter. Thank you for the free shipping

Date of experience: July 4, 2020
GB
1 review
0 helpful votes
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5-STAR
July 4, 2020

Great book in excellent condition. Quick delivery service. Good value for money. Lots of books to choose from in future

Date of experience: July 4, 2020
TW
1 review
0 helpful votes
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I order three used book from BetterWorld Books and send me fast. I do not have to wait very long to get my books in the mail from overseas.

Date of experience: July 4, 2020
Arkansas
1 review
0 helpful votes
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Love ordering from Better WOrld. It helps justify my reading habit, knowing that someone, somewhere would also get a book

Date of experience: July 3, 2020
GB
1 review
0 helpful votes
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Excellent
July 4, 2020

Excellent place to buy second hand/difficult to find books and very fair price too!
I enjoy the funny emails 'from the book'

Date of experience: July 3, 2020
North Carolina
1 review
0 helpful votes
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I was able to get Clive Cussler series of his old adventures. Also, just discovered Elizabeth Lowel/Ann Maxwell, great page turning adventures
All the book came in good readable condition, some even have yellow pages. Came from the 90s.
Been with BWC a long time. Always satisfied with Better World Books. Thank you for being there

Date of experience: July 3, 2020
Australia
1 review
0 helpful votes
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Great to deal with
July 4, 2020

I love the sense of humour in the email informing me that my order had been dispatched. My order was processed the next day. I knew it would take time to arrive considering that I am overseas and with the current restrictions due to this pandemic. But it is here and I am pleased with my dealings with Better World Books. Jan B

Date of experience: July 2, 2020
Minnesota
1 review
0 helpful votes
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I got another couple of books in the mail in excellent condition. I get fast service from Betterworld books. I never have to worry about them making a mistake with my order. I have gotten books from them off and on for years and they give another book to a child. That is what inspires me to turn to them when I am looking for a book. I thank you for all your good service

Date of experience: July 2, 2020
Oklahoma
1 review
0 helpful votes
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Books came in 2 pkgs at first, then one book came later. All in good shape, some paperback, some hardback. Have read 2 of the books already, looking forward to reading the rest. Very happy with prices & service. Also answered my email timely.

Date of experience: July 2, 2020
Texas
1 review
0 helpful votes
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The book was in good condition but the description failed to mention it was covered in highlighter etc. I would think that alone would prevent it from being consideree "like new."

Date of experience: July 2, 2020
Minnesota
1 review
0 helpful votes
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Manga Books
July 3, 2020

Books received in good condition at a price I could afford. The packaging was difficult to get off.

I don't really like having to sign up and make an account with ANOTHER site.

Date of experience: July 2, 2020

About the business

Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.


betterworldbooks.com
Founded in 2003
Mishawaka, IN, United States