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BetterPhotoReviews 38

2.5

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BetterPhoto Reviews Summary

BetterPhoto enjoys a mixed reputation among its users. Many long-term members praise the supportive community, quality photography courses, and the personal involvement of the founder, which have significantly contributed to their growth as photographers. However, recent feedback highlights significant concerns about customer service, with numerous complaints regarding unresponsive support, website functionality issues, and unmet promises. Customers express frustration over the perceived decline in service quality and the lack of advanced course offerings, suggesting that the company may be struggling to maintain its once-strong position in the market.

This summary is generated by AI, based on text from customer reviews

service
4
value
4
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Kansas
1 review
0 helpful votes
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Website failure
December 13, 2025

I have been a member for over 20 years. I have used the website and been very pleased. However, and it is a big however, the past year the website has been a complete failure. Jim Peak (previously Jim Miotke?) keeps saying close to back up and hang in there. Everyone to get a free extra year, except the past year it has not worked so not really a free year. Hope they can get it fixed because they used to be extremely reliable but this is unacceptable. At this time no one should join until they can prove the website is functional. As far as I can tell mine is not working. Now cannot even get the first page and concerned that I have lost all those photos. I have backup but cannot send anyone online to my website to view. Hold off for now. Jim, sorry for the bad review.

Date of experience: December 13, 2025
Massachusetts
1 review
0 helpful votes
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I paid for a Silver membership with website on March 18,2025. I started uploading images and entering contests when all of a sudden the website crashed. It is now up and running again but I can't get BetterPhoto to recognize my paid membership. I contacted them by email with a copy of my receipt and they keep telling me I'm good to go, but every time I log in they tell me I have no paid memberships. I even tried to call their phone number but no one ever responds. I paid 169.00 for a membership that I can't even utilize! BetterPhoto was quick to take my money but refuses to rectify my situation. Every time I go on their website and log in it keeps telling me I have no paid memberships. How I wish I could get a refund!

Date of experience: March 18, 2025
Tennessee
1 review
0 helpful votes
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Photos GONE
June 15, 2025

If you look at other reviews, you will see other people had problems in the Feb time frame of 2025, as did I. Well, eventually, the site was back, and things have been ok, until now. ALL the photos in my gallery are GONE. I have sent email, with no response in over a week. Perhaps this review will get some response from them, it's the only thing that did last time there were problems. I have been a member of the site for many years and was always very pleased, but here in the last few months they seem to have serious problems. I would NOT recommended using Better Photo.

Date of experience: June 16, 2025
Virginia
1 review
3 helpful votes
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Server issues?
February 20, 2025

What's the situation on BetterPhoto website?
It's been down almost a week.
Server issues are nothing new over the years.
View Bug works great though.

Date of experience: February 20, 2025
Missouri
1 review
5 helpful votes
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I have been a member for years. My website has been down all week. It is paid for so this is not right. And they will not reply to any of my emails about this. What can we do about this?

Date of experience: February 20, 2025
Washington
1 review
1 helpful vote
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Ordered a Silver Subscription from BetterPhoto which included a website and Got Nothing. No website, no gallery - Nothing. Paid $169 and all I got was a headache. They did make promises but again didn't get anything. They did ask for more money for a classic gallery which is included in the price I paid - it says online that the Silver includes the Bronze plus more including an optional website that I paid for. It's been two weeks since I ordered and the promise online says two days. A second promise went unfulfilled as well. Buyer beware. I think this site was once very good and it has gone downhill and lots of people have left and have complained on other sites.

Date of experience: October 19, 2023
North Carolina
2 reviews
2 helpful votes
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Contact info is awful
January 30, 2023

For several reasons over the years ihave contacted them and it is really hard for o get a hold of them. Now I wish to cancel my account and get a refund but they will not answer me at all. Don't waste your money here..

Date of experience: January 30, 2023
Myanmar
1 review
0 helpful votes
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I would like to introduce with my photo. I go to Tha-Bouk-Seik Beach in our region today and take it.

When I go to there today and I take a photo in my trip. It is Shake-Stone Pagoda, it location is closely Ocean.
Date of experience: January 13, 2021
Pennsylvania
1 review
1 helpful vote
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My first introduction to Jim Miotke was through his book, The BetterPhoto Guide to Digital Photography, many years ago. Since then, I have discovered his online website and, now, three of his courses. They are priced reasonably and a great way to improve my skills and get my creative juices going. I highly recommend Jim's BetterPhoto courses as a great way to learn more and do more.

Date of experience: June 21, 2020
Jim M. — BetterPhoto Rep
over a year old

Thank you so much, David. Your comments made my day. I am very glad you are getting great value out of the courses at BetterPhoto.

California
1 review
0 helpful votes
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Caring staff
June 21, 2020

I have taken 20 courses over the years and have made some good friends. Jim is very involved and answers when you contact him. I have submitted many pictures over the years and have always gotten good feedback. I am sad that the instructors are no longer offering classes. Unfortunately at this time I am not able to travel and shoot interesting places but I still stay in touch. Hang in there, Jim.

Date of experience: June 20, 2020
Jim M. — BetterPhoto Rep
over a year old

Thanks so much Carol. We sure have enjoyed having you as a student and a friend, and hope that you will be able to visit (and photograph) some fun new places soon! Thank you!

California
1 review
0 helpful votes
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Photo Togetherness
June 21, 2020

I'm, glad I decided to join, it lets me share & enjoy others photos. I learn by actually seeing the way others take photos.

Date of experience: June 20, 2020
Jim M. — BetterPhoto Rep
over a year old

Thanks Bonnie! I am very appreciative and happy to hear that you're enjoying and learning by sharing with others. Have fun!

Ohio
2 reviews
0 helpful votes
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Great Web Site
June 21, 2020

Learned more about photography, how to do different things with focus and picture layout. Great website to learn obout photography.

Date of experience: June 20, 2020
Jim M. — BetterPhoto Rep
over a year old

Thank you so much, John. It makes my (Father's) day even better hearing of your great experience. Have fun on your continuing photography learning adventures.

Ohio
3 reviews
1 helpful vote
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Great inspiration through amazing photos, friendly community, and educational courses! I've been a member since 2004. My skill has improved through the inspiration and constructive feedback of the other photographers and from the fun courses! I've taken several courses over the years and truly enjoyed learning along side of other beginners receiving wonderful feedback from the instructor and fellow students.

When I've emailed the owner questions, I've received prompt responses that are professional and courteous. He seems to be very interested in your feedback to make BetterPhoto a great experience for the beginner photographer as well as the professional.

The monthly contest is a lot of fun! You can enter daily into various categories such as landscape, people, still life, elements of design, animals, and more. The other members are friendly and encouraging by commenting on your photos. Your photos may be recognized as Photo of the Day, or a Finalist, or even win the Category, or better yet, the Grand Prize! Either way it's so much fun to see the work of other photographers, veteran and new alike.

You know how your family doesn't seem to understand when you are on vacation and you want to be out the door at 5:30 am to drive up the long mountain road to a very secluded spot to set up your gear for the perfect horizon, sunrise shot? Or when you're out to dinner one evening and you want them to finish their dinner quickly because the golden hour light is perfect?! You're not sure what you're going to photograph, but the light is perfect for a good photo :). The people of the BetterPhoto community get you! They'll encourage you. They'll inspire you. They'll help you be better at what you love. Would recommend 10 out of 10!

Date of experience: June 6, 2020
Jim M. — BetterPhoto Rep
over a year old

Thank you so much, Jacquie. Your review made my day! I am delighted to hear of your experience.

Illinois
1 review
2 helpful votes
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Better Photo is a wonderful photography site for both amateur and professional photographers. Beautiful photos from talented people, helpful community when you need answers to your photography questions and great courses to take your photography to the next level!

Date of experience: June 5, 2020
Jim M. — BetterPhoto Rep
over a year old

Thanks Tracy. I am so happy that you are loving BetterPhoto. You summed it up well.

Texas
1 review
1 helpful vote
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I have been a member of Better Photo (BP) since 2002. I love the community and all the beautiful photos from all around the world. They have a great photo contest each month and you get a gallery in which to post your photos.

Date of experience: June 5, 2020
Jim M. — BetterPhoto Rep
over a year old

That's awesome, Bob. I am glad you have been with us since 2002 - and you continue to enjoy it. That means a lot to me. Thanks!

Colorado
1 review
6 helpful votes
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At one time this was a good site for hosting a photo website. No longer. I'm unable to update my bio photo and text. The text that I enter correctly shows up run together on my website. I don't dare try to edit my selection of photos. It's almost impossible to find contact information. They do respond to an email (always during the night, so I suppose they are half way around the world) and say they'll send the issue on to their tech team. They're just kidding, although not kidding when they want your money. Stay away.

Date of experience: December 22, 2019
Iowa
1 review
8 helpful votes
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I joined BetterPhoto to have a website to display my work, not interested in courses or contests. A few months ago he began to create an updated website and since that time it has been terrible, one problem after another. Unfortunately I have a lot of work posted on this website and it is going to be a major hassle to start a new website. Stay away from BetterPhoto for creating a website, there are many good alternatives. I am working with one of these alternatives and they are very helpful, it is just going to take me a long time to switch.

Date of experience: July 20, 2019
New Hampshire
1 review
3 helpful votes
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Excellent Site!
July 10, 2019

I've been a member for ten years and love it! When I first bought my camera, I came across a beginner photography book by owner, Jim Miotke. That encouraged me to join BetterPhoto, and I have never been sorry. In the early years, I took as many classes as possible, worked hard to improve my skills, had a tremendous amount of fun. I enjoy it now as much as ever. The members are all kind, willing to share, and the amount of talent is incredible. I feel that I have made lifelong friends who understand my passion for taking photos, and they constantly inspire me with their amazing images. Jim has always been supportive, helpful, and has responded in a timely manner to any questions I've had. The site is currently in a big upgrade, and I know the results will be terrific. Couldn't be happier with BP!

Date of experience: July 8, 2019
Jim M. — BetterPhoto Rep
over a year old

Thanks so much, Chris. I am so very glad you are enjoying the site... after all these years. I know of one lifelong friend you've made for sure - right here;-) Thank you!

Illinois
1 review
3 helpful votes
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Betterphoto took me from a beginner photographer to an advance photographer. I literally had zero confidence in my work and am now confident that my work is Excellent. The contest is easy to enter. Fellow photographers are so encouraging and supportive. I would definitely recommend Betterphoto and have.

Date of experience: June 27, 2019
Jim M. — BetterPhoto Rep
over a year old

Thank you Jane - I appreciate your kind comments. It inspires me deeply to hear about your confidence going up... that is what our mission is all about! Thanks again!

Washington
2 reviews
3 helpful votes
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BetterPhoto Rocks!
June 27, 2019

I've been with BP since the early 2000's, made lots of friends, learned (from the friends, and Jim Miotke) many photo things. The classes have always been fun, interactive, and full of learning activities. It's been a bit slow the last couple weeks, but, that's because Jim is working hard getting the site more easily accessible, and faster responding. I'm paid up thru 2026, and, unless I die before then, plan on sticking with them.

Date of experience: June 27, 2019
Jim M. — BetterPhoto Rep
over a year old

Thanks, Bob! I appreciate your kind comments and all your constructive, friendly, helpful comments at BetterPhoto. You are the best!

From the business

BetterPhoto helps photographers share photos with an easy-to-use system that's both affordable and powerful. It's photography joy and inspiration through a great member community. BetterPhoto's Web site hosting services for photographers is easy-to-use and highly customizable. Our monthly photo contests are the most fun, objective, and prestigious photography contests on the Web.