The company enjoys a strong reputation for offering high-quality products, particularly Miele vacuums, which customers frequently praise for their reliability and performance. Many reviews highlight excellent customer service, including prompt shipping and helpful communication. However, concerns arise regarding the company's return policy and warranty support, with some customers expressing frustration over unresponsive service and restrictive return conditions for commercial products. Overall, while the majority of feedback reflects satisfaction with product quality and customer interactions, the company may need to address return and warranty issues to enhance customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
Excellent. Purchased from this company many times over the years.
Ordering was easy once I contacted you to add the "add to cart" button to webpage.
Simple and easy!
After using a central vac system in a 3,000sq ft tiled home for the last 20 years, I needed a vac to maintain 1,500sq ft of hardwood floors in my downsized life. Best Vacuum made the process of researching and comparing vacuum models and brands convenient. Shipping was free and at my door (across country) within a couple of days.
It was fast service and complete! I liked that they have my parts that I needed!
Quick, easy - appreciate the overnight free shipping! Cleaner was packed very securely and except for a couple minor questions I had, the instructions were clear. Customer service answered those very satisfactorily.
Good price and product, but the vacuum cleaner did not arrive on the committed date
Thank you! I appreciate your diligence and good service.
Great shopping experience, quick and easy.
I appreciated my credit card company flagging-this purchase (this kind of amount $$$ is unusual for me)... and I was SO impressed with how quickly my vacuum came (yup -24 hours!)... The website was very easy to navigate... tracking the shipment was wonderful... and after spending so much money, I am very hopeful that this vacuum will last as long as my Electrolux Epic (over 20 years).
This vacuum has been returned over a week ago...
Excellent, easy to follow pages, super easy ordering page.
Great! Efficient
First time to use this site and it was very easy.
Already commented above.
So far great experience
I have had one of these vacs before in UK. Best vac I have ever used. Quick and easy to order and delivered the next day. I would recommend this vac to anyone. Not sure why they are so expensive in USA, not as expensive in Europe. But having said that, it is worth every penny and will last years.
I've been ordering from Bestvacuum for several years. Always very professional and efficient service.
Everything Best Vacuum promised was just as they said it would be. We had our vacuum delivered in 2 days. I only used the vacuum for a short time, so it is hard for me to rate the product, but I have no doubt that the performance will be just what I want.
I spoke with Tom just a moment ago before placing my order online. He was very helpful - he really knows Miele vacuums. Your site is quite user friendly. Thanks a bunch!