The company enjoys a strong reputation for offering high-quality products, particularly Miele vacuums, which customers frequently praise for their reliability and performance. Many reviews highlight excellent customer service, including prompt shipping and helpful communication. However, concerns arise regarding the company's return policy and warranty support, with some customers expressing frustration over unresponsive service and restrictive return conditions for commercial products. Overall, while the majority of feedback reflects satisfaction with product quality and customer interactions, the company may need to address return and warranty issues to enhance customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
Easy to follow
Love the overnight free shipping, it did take 2 days but it was. Fine
The site is easy to navigate and filled with lots of detailed descriptions of the products. I called customer service about an inventory question and also had a great experience -- Thomas was able to help me with the inventory question, as well as provide me with advice that helped me pick which Miele model best suits my household needs. He was very informative, as well as friendly. Thank you!
Fast and easy.
I didn't think about it until it arrived when promised. It arrived. It works. I'm completely happy
The website description of this vacuum was not too accurate. They overstated its efficiency.
Quick & easy to order product
Easy to use site
Quick and easy way to shop on line. After searching the internet for the correct type of power brush that we needed for our Miele Vacuum cleaner, we found the best overall price here at Best Vacuum Cleaner. Com and the item that we ordered was shipped and received on time.
So far so good on ordering. Easy to find items I needed.
Received my order in good condition and promptly.
Online shopping is easy to navigate and fast
Had a question by phone and received a quick response
N/A
When I called the "800" number to talk with a knowledgeable person, the person did not sound very knowledgeable of your product. Based my purchase on my past experience.
Great info for comparison of Miele C3 to make a choice easier
When checking out with pay pal, should not have to input info that pay pal would supply
Basically fine except I was asked to input credit card info twice... I was able to arrange for return of hepa filter that did not fit my older 314i Miele canister vac. Tom was very helpful in emailing a return mailing label for me.
Best detailed description of the product and manufacturer and then offered companion products to easily add to the order. Fantastic.
First time using your site - Everything was delivered on time and I got exactly what I ordered - all neatly packed up in one box. Thank you!
Vacuum was to be sent on Monday was not sent until Tuesday, Called Tuesday and was told that FEDX had it called Fedx and since I had dealt with them for years in my Professional life, that was not the case until Tuesday. Seems like someone dropped the ball! The Fedx people were great.