The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
A lot of great things to choose from. There was so many options
A lot of great things to choose from.
Great product at a great price and great service so far
Great product at a great price and great service so far
Was offered 20% off to sign up but only allowed 10% off. The maximum was only $50 so my savings was the same. But the "bait and switch" left a poor taste.
Was offered 20% off to sign up but only allowed 10% off. The maximum was only $50 so my savings was the same. But the "bait and switch" left a poor taste.
The chatbox, my 5 phone calls, and the email support were all extremely unhelpful. Commuication was a nightmare. I had trouble uploading my correct art files 3 different ways (they told me to try the drive, email, and through the site - all did not work and it was an approved photoshop file). The only helpful person was Betsy. If it hadn't been for our phone call, I would have canceled my order.
The chatbox was extremely unhelpful. I had communication issues over the phone. And my art file wouldn't upload even though it was the right MB and photoshop file. I think tried to upload my artwork on the HQ drive and it said it was full. So I had to call a 3rd time to get an email address to send my artwork to.
I found your website very difficult to navigate. The ordering and selection process is not user friendly.
I found your website very difficult to navigate. The ordering and selection process is not user friendly.
No instructions in the box. Had to call and have them emailed. The ends of the aluminum were extreamly sharp. I did not realize that the clear plastic was going to be like a shower liner. One of the polls was bend and made it very hard to put together. All in all. It will do what we need it to do but not really impressed with it. Also, the stands don't stay on the aluminum. They just fall off every time you move or lift up the panels. The sticky tape in the footers came OFF on the tab you pull off. It did not stay sticky on the inside of the footer stand.
We bought two vinyl car signs for the windows. They never made it on the window because when we took the backing off the sign messed up leaving the sign unusable. I'm sure it was user error. The graphics on the sign were awesome!
Worked with Arthur and he was very helpful, understanding of my unique request and patient.
Worked with Arthur and he was very helpful, understanding of my unique request and patient.
Top notch service and dedication from the design team
Prompt, easy and exceptional quality. My third order and very satisfied
Prompt, easy and exceptional quality. My third order and very satisfied
Great customer service, great turnaround time, great online experience
I wanted to get another vinyl banner but the second one required me to send art work via email. My first order allowed me to upload the artwork and to review the finished product. I am going to try and order that second banner again but will only do so if I can download the artwork at the time of order and not under separate cover.
I wanted to get another vinyl banner but the second one required me to send art work via email. My first order allowed me to upload the artwork and to review the finished product. I am going to try and order that second banner again but will only do so if I can download the artwork at the time of order and not under separate cover.
I was hesitant on your products because of the cheap price. I did my HW and looked up reviews and they seemed to be all good. I am happy to say I am 100% pleased with my order and the customer service. I will be ordering more banners again soon! GREAT JOB!
Image quality was ok. It will work for what I need it for. Just wish it was a little better. I understand you can only work with what images you have
As long as I get what I ordered, depending on the quality of the imagery we shall see. Good Luck! Thank you.
Great but more font choices would be nice. Thank you.
Great but more font choices would be nice. Thank you.
Hello Deborah. The option to upload artwork is indeed available for all custom printed products. We see that you were able to place a second order with the artwork uploaded. Please note that the preview shown while placing the order is just the raw artwork you upload/design. Our pre press team works on each file to ensure it meets the parameters required for printing. If changes are made or if the file is not suitable for printing, we also notify you and seek your approval to proceed.