BestCanvas.ca

3 weeks later and still waiting for my canvas print. They lost my orginal order in shipping. Sometimes the cheapest is not always the best way to go.

We ordered from BestCanvas.ca years ago and received a damaged print and one that had an important part of the image cut off. They gave a small discount for our next order. This time I thought I'd try one of their metal prints - BIG MISTAKE. All it is, is a matt print glued onto metal - AND THE PRINT CAME WITH A DAMAGED CORNER making it unsellable. It was put into the box loose with zero protection for the corners or image. This company has the name BestCanvas.ca but it is NOT Canadian and the prints come from Florida so expect to pay duty like I had to. I've contacted them 5 times by email and phone to see if I could get a replacement for the damaged print and have been totally ignored! I will NEVER, EVER, EVER purchase from BestCanvas.ca again. I'm happy to say I have found two great Canadian companies that know how to produce a proper metal print. These companies, PrintPartner and Canvas n Decor are easily approachable and have contacted me when I've emailed them. They are professional and accept TIFF files. Their prices are a bit higher but the prints are excellent and packaged properly and are so worth it! If you care how your images are when you sell or display them, spend the extra money on quality and forget discount, crappy places like BestCanvas.ca... Just because they say they're the best, they definitely are not! I rarely give a bad review as I usually just choose to go to another company, but when a company ignores my letters/phone calls 5 times, I felt I should warn others so they can avoid the same disappointment I have had.

Have sent over a dozen pictures to be printed on canvas on three occasions and never dissatisfied. Love the quality, delivery and service.

I ordered a canvas from this company about two years ago - beautifully done! However, my most recent lour has had fallen to the opposite end of the spectrum. The canvas came on a standard frame, rather than the thick one and the canvas was so poorly put on that there were ripples in the canvas - I didn't even have to remove the shrink wrap to see that. Customer service graciously offered to reprint. A couple weeks later when I received the reprint I was still disappointed. While on the correct frame and properly stretched over the frame, they didn't bother to pack the box it came in to prevent sliding so the color is worn off on all the corners. I requested my money back and the company responded with: " We would like to offer you a refund however, to avoid further shipping costs for you and for us, and also to stay environmental friendly, there is no need to send the package back to us.
Instead, we kindly ask you to take a sharp object and to make a cut through the canvas, blanket or other photo gift product. If you cannot make a cut through your item(such as with a mug or phone case), please destroy it in any other form like using a permanent marker to scribble on the item (enough to deem it unusable) or scratch the surface with a sharp object.
So that we can validate the refund, please take a picture of the destroyed item and send it to us, as an email attachment."

Seriously? The most environmentally friendly option they have is to destroy a canvas that, while clearly below expectations, is still useable? How about creating a quality product so you don't have to ship a million extra reprints to try satisfy the customer? How about just giving me a refund because I didn't get the product I purchased? DO NOT BUY FROM THIS COMPANY!