• BestCanvas.ca

BestCanvas.ca

Overview

BestCanvas.ca has a rating of 3.53 stars from 696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BestCanvas.ca most frequently mention great quality, quick delivery, and second order. BestCanvas.ca ranks 9th among Photo Printing sites.

  • Service
    105
  • Value
    106
  • Shipping
    109
  • Quality
    101

This company does not typically respond to reviews

Positive reviews (last 12 months): 63.2%
Positive
12
Neutral
0
Negative
7
216
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Although the product and the prices are good, the horrible customer service will make never come back.
How would you rate BestCanvas.ca?
Top Positive Review

“Quality and quick delivery of product!”

Cindy B.
12/21/23

I have used Best Canvass several times because they do quality work. In the past the shipping time and lack of tracking information was less than ideal. This time it came very quickly and I could track it from US across the border and through Canada to my post office. I am so pleased they have dealt with the shipping glitch. I highly recommend them now!

Top Critical Review

“UNBELIEVABLE!”

Cherise T.
12/28/23

So I ordered from best canvas only because they had a promise to arrive before Christmas. My order did not arrive before Christmas so I asked for a refund because of false promises AND the quality of the photo puzzle I ordered was garbage. The email I received after asking for a PARTIAL REFUND was HILARIOUS. Absolutely ridiculous. I attached a copy of the email I received

Reviews (696)

Rating

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Other

Reviews that mention popular keywords

customer service (58)
Thumbnail of user cindyb1838
1 review
0 helpful votes
December 21st, 2023

I have used Best Canvass several times because they do quality work. In the past the shipping time and lack of tracking information was less than ideal. This time it came very quickly and I could track it from US across the border and through Canada to my post office. I am so pleased they have dealt with the shipping glitch. I highly recommend them now!

Products used:
Canvass prints

Thumbnail of user cheriset8
2 reviews
0 helpful votes
December 28th, 2023

So I ordered from best canvas only because they had a promise to arrive before Christmas. My order did not arrive before Christmas so I asked for a refund because of false promises AND the quality of the photo puzzle I ordered was garbage. The email I received after asking for a PARTIAL REFUND was HILARIOUS. Absolutely ridiculous. I attached a copy of the email I received

Tip for consumers:
The blanket was decent but the photo puzzle was terrible. Extremely poorly made. Sooooo CHEAP

Products used:
A photo blanket and photo puzzle

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryannm305
1 review
0 helpful votes
November 27th, 2023

Received the product earlier than estimated. Quality was very good. Packaging was also good; the print was anchored inside the shipping box in such a way that it wouldn't slide around but without lots of extra wasteful packing material. Overall happy with the product and shopping experience.

Products used:
16" x 24" canvas print

Service
Value
Shipping
Quality
Thumbnail of user michellel1057
1 review
0 helpful votes
January 23rd, 2021

We received the canvas within a few days and the quality is excellent, along with the price! Website was very user friendly as well. We couldn't be happier with the product!

Thumbnail of user pj317
1 review
2 helpful votes
November 25th, 2020

I placed an order, I was charged, and received nothing. No product or information on the order. I've been unable to get in touch with anyone on the phone or get a decent email response back after trying for over a week.

Thumbnail of user andream646
1 review
0 helpful votes
September 22nd, 2020

I am very happy with my purchase; placing the order was straight forward and easy, delivery timeline was quick and the quality was good!

Thumbnail of user tracyc512
1 review
2 helpful votes
December 14th, 2020

I ordered two small prints. Turns out they came from Germany – not Canada and when I had to pay duty which was not expect I emailed them and they are in Miami FL – not Canada. Also they sent me 7 canvas in various sizes of some other family's pictures. And no one has answered my customer service emails about it at all. Wouldn't buy here again

Thumbnail of user mfitrizain
1 review
0 helpful votes
October 26th, 2023

Prints are great. Colours really stand out. Delivered within a week in a box, received in good condition.

Thumbnail of user kaylear4
1 review
2 helpful votes
May 14th, 2021

The "blanket" came in after Mother's Day has come and gone. I orders it 2 weeks before. When I opened it, the photos had damage and pulled off the blanket. Which is the most tiny thing I've ever seen in my life. How is this size even an option! Now the delayed Mother's Day gift for my elderly grandma not only didn't show up, is too small to cover her AND is damaged! I will never order from them again.

Tip for consumers:
DONT

Products used:
Blanket

Service
Value
Shipping
Returns
Quality
Thumbnail of user philippm1
Best C. – BestCanvas.ca Rep

Thank you for your feedback. We would like to apologize for the inconvenience. In order to process your complaint, we kindly ask you send us your order number.

Thumbnail of user steveb1658
1 review
3 helpful votes
December 25th, 2020
Verified purchase

DO NOT ORDER FROM BEST CANVAS.CA... I ordered $600 of prints and framed images. They showed up with shipping damage, and some were broken, some were mis printed. I went back and forth for a month they kept asking me for pictures. I sent through e-mail. Then they said it didn't work in e-mail and asked me if I could use a 3rd party transfer site. I did this 2 times. They then informed me that I could destroy all the images with a knife sliced corner to corner and send proof for a refund. I destroyed the entire order and sent In proof. After this they e-mailed me and said they would not issue a refund. So unprofessional save yourself the hassle and order elsewhere.

BESTCANVAS also does not wrap canvas prints with foam in between prints so if you order more then a couple you can guarantee quite a large amount of canvases will have shipping damage.

The metal print that I ordered not only had the corners damaged from not being shipped properly but the print wasn't printed as I placed it and it cut half of my water mark. Also the colour came out "flat" there was no shine or glaze to it at all.

The framed photos are framed with foam with a very thin plastic veneer over it. The "glass" covering is also made from thin plastic, the inside was filled with white particles (life dust) so it was very un appealing and it is backed with cardboard. On top of that all the print underneath has the printer head lines in it... it is such low quality.

I have provided a few pictures of my experience for everyone

Tip for consumers:
They do not package properly for shipping. Also they only take jpeg so a lot of the time image quality comes way lower then your image if you export it out of Lightroom or any other image processing software. I even had prints come one time that had. Green vineyard in the center. When they came back the vineyard was black. The 24x36 canvases were pretty much garbage

Products used:
Canvas prints
Metal prints
Framed photos

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidm7553
1 review
0 helpful votes
June 16th, 2022

The quality canvas prints I got were delivered in a prompt order and were a very good value. I will certainly be ordering more from them.

Service
Value
Shipping
Quality
Thumbnail of user lorrainew145
1 review
0 helpful votes
December 4th, 2020

Absolutely beautiful amazing work. Fast delivery. Im just stunned at how you can make such a beautiful canvas from any photo. I ordered 3 and they are just incredibly beautiful. Thank you Best Canvas you rock

Thumbnail of user jaimel155
1 review
1 helpful vote
January 10th, 2022
Verified purchase

"Guaranteed to arrive before Christmas" with no shipping information, turned into "it won't arrive until January" and suddenly they did have shipping information to offer weeks later. Then, the package never arrived! What a horrible experience for Christmas. Bestcanvas.ca is not a Canadian site, it is based in the United States. If I was not given so much false advertisements and lies, I would never have ordered from this company.
If you are Canadian, it is likely in your best interest to avoid this company as they have been of no help to me this entire experience. They have done nothing but lied

Tip for consumers:
If you’re from Canada, this is not the place to get your order from. Don’t fall for the .CA web address, they are not based in Canada. They also have horrible customer service.

Products used:
Nothing arrived. I have nothing to show for my purchase

Service
Value
Shipping
Returns
Thumbnail of user philippm1
Best C. – BestCanvas.ca Rep

Thank you for your feedback. We apologize for the inconveniences caused by the delivery of your shipment. In order to process your complaint, please send a short email to our customer service. We kindly ask you to also mention your order number in the email. We will check the status of your shipment and solve the problem as soon as possible.

Thumbnail of user yasminez4
1 review
3 helpful votes
July 16th, 2020

This place in summary is one big joke/scam. Non existent customer service and NOT a Canadian company.

Thumbnail of user s.t13
1 review
0 helpful votes
September 8th, 2023

Unparalleled Customer Satisfaction - A Company that Sets the Standard.

I have been a loyal customer of Best Canvas ca for quite some time now, and I cannot stress enough how exceptional their services have been. In a world filled with numerous companies, it is refreshing to encounter one that consistently goes above and beyond to ensure customer satisfaction.

From the very start, I was impressed by the genuine care and attention to detail exhibited by the staff at BestCanvas. Their professionalism, knowledge, and dedication to serving their clients has set them apart from the competition. Whenever I reach out to their customer support team, I am met with prompt and helpful responses, making me feel valued and listened to.

What distinguishes BestCanvas is their unwavering commitment to delivering top-notch quality in everything they do. Whether it's the products they offer or the services they provide, you can always count on them to exceed expectations. The level of craftsmanship and attention to detail consistently leaves me in awe, and it's evident that they take immense pride in their work.

Furthermore, the team at BestCanvas truly understands the importance of customer satisfaction. They go to great lengths to ensure that every interaction is a positive one and that their clients are pleased with the end result. Their willingness to listen to feedback and address any concerns has further solidified my trust in their abilities.

In an era where taking shortcuts and cutting corners is common practice, BestCanvas stands out by adhering to the highest ethical standards. They conduct business with integrity, honesty, and transparency - qualities that have become increasingly rare. It's refreshing to know that there are still companies out there who prioritize their customers' welfare above all else.

To put it simply, I am beyond pleased with my experiences as a loyal customer of BestCanvas. They have consistently shown a genuine commitment to excellence and have set a new benchmark for what outstanding customer service should look like. If you're in search of a company that not only provides exceptional products and services but also knows how to please their customers, look no further than
BestCanvas.ca, they have my highest recommendation.

Products used:
Canvas prints

Service
Value
Shipping
Quality
Thumbnail of user jacquesmichels
1 review
0 helpful votes
October 31st, 2023

This was my first time with this compagnie, fast delivery and the quality of the product exceeded my expectations

Good job good

Products used:
Canvas with frame

Service
Value
Shipping
Quality
Thumbnail of user robertah143
1 review
0 helpful votes
October 28th, 2020

100% satisfied, great quality, great prices and arrived in a timely matter. Will definitely be using again and referring my friends.

Thumbnail of user jodyr80
1 review
0 helpful votes
November 24th, 2020

This was my 3rd order with Best Canvas in the last year and this order was for 42 canvases. I was able to get all the grandparents and family members pictures for Christmas. The order was placed, shipped and delivered in less then 2 weeks and we are in Canada. The quality is amazing and the price is even better. It is so easy to crop and adjust pictures. You always have the option of editing before they are added to the cart. Some pictures fit in a different shape better and it is so easy to change the size of print so you don't get a print that you are not happy with. I have recommended Best Canvas to all my family and co workers. We will continue to use this website and recommend it to others.

Thumbnail of user bettyhunter74
1 review
0 helpful votes
November 6th, 2023

Just received my second order of canvases and I'm delighted at the quality. They look amazing!
Delivery was prompt without any problems. So glad I found this company.

Thumbnail of user debn65
1 review
0 helpful votes
October 31st, 2020

I have ordered in the past and were very pleased so I ordered 3 canvases for my grand daughter for Christmas. They were beautiful! Quality was exceptional, colour was vibrant and the price was very competitive. I'm sure she will be thrilled! Would highly recommend purchasing from BestCanvas!
Also, the delivery was very quick!

Thumbnail of user kevinh629
2 reviews
10 helpful votes
October 26th, 2019

Very impressed with BestCanvas! That was my first order but definitely not the last. Their prices are unmatched for canvas prints considering the great picture quality and fast shipping. Would definitely recommend!

Thumbnail of user rickl192
1 review
1 helpful vote
October 26th, 2019

I've been ordering from Best Canvas for quite some time and have never been disappointed in them.
Pricing is fair, products are top notch and delivery is fast.
I've purchased for myself on numerous occasions but my last order was the start of my Christmas gift giving list. I'm sure it won't be my last.

Thumbnail of user jessical1152
1 review
0 helpful votes
December 9th, 2020

Very satisfied with the quality of the pictures, love the prices and delivery has been very fast. I have ordered 3 times with more to come

Thumbnail of user miker712
1 review
14 helpful votes
November 21st, 2019

This website is fooling Canadians. They purchased a domain name ending in. CA. This makes Canadians believe your order will arrive in a reasonable amount of time since you assume it's in Canada. But it's not!

I ordered my custom blanket as a surprise for my girlfriend arriving from China to visit me in Canada. It's now been just over 3 weeks and no blanket because it's coming from Florida USA. VERY UPSET. She is leaving home today and the tracking on the package still says it's stuck at the international postal office at the border.

This website buying a Canadian domain name is straight up deceitful. They are USA OWNED AND USA BASED IN FLORIDA.

Not happy at all and my girl is going home without my special gift I was so excited to give her.

Grrrrr!

Thumbnail of user sherriej23
1 review
2 helpful votes
March 14th, 2021
Verified purchase

Not impressed sent 3 tickets for a reply was finally sent a tracking number it's been over a week and still has not left the facility. I will be posting and calling our consumer complaint department. What is wrong with this company! Takes my money can't get ahold of anyone and when you do they lie to you! Purchaser beware.

Products used:
Ordered a blanket with a print on it

Service
Shipping

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From the business

Canvas Prints from BestCanvas Canada. Your Photo on Canvas for Cheap. Ready to ship within 24h!

Company Representative

Thumbnail of user philippm1
Best C.
Typically does not respond to reviews

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