BestCanvas.ca

DO NOT USE THIS COMPANY. Don't be fooled by their cheap prices. In this case you don't even get what you pay for. I ordered a canvas from them some time ago - and the quality was awful. Notwithstanding using a professional photographer's high resolution photo, the canvas was so blurry the lines could only be made out from a distance. Against my better judgement, I decided to give them another chance. The outcome was worse the second time around. I accidentally completed my order as I was still uploading photos, so only a portion of my order went through. I immediately called customer service (during business hours) and was told the call volume was too high for them to answer my call. I was not even given the option to wait to speak with someone. I called 4 more times, same result. That in itself should have told me the caliber of company I was dealing with. I ended up submitting the remainder of my order separately, which resulted in two $15 shipping charges for an order that would have received free shipping (or come close enough to it that the addition of a few dollar item would have qualified). I immediately emailed the company letting them know of the error and requesting a refund of one of the shipping charges so as not be double billed. To be fair, as a compromise, I didn't request a full $30 refund, only one of the $15 charges. I was informed that this would not be possible. When I inquired further and stated that it was my opinion that this was bad service, I was responded to with attitude and told to call customer service (even though my email detailed my attempts at calling previously). Upon finally reaching someone at the customer service number, the service only got worse. The way in which I was spoken to was beyond rude an unacceptable. The outcome is that I've now spent $30 extra on an order that will likely arrive and not meet my expectations - and I've had to waste my valuable time dealing with an issue that should have had a simple solution. I suggest you find a more reliable company for your needs.

Beyond happy with our canvas! Super fast shipping! I ordered the canvas last week, it arrived earlier this week and is hanging up on our wall.

So upsetting and disappointing. First, everyone should know that you cannot edit or cancel your order immediately after you have paid. I ordered Monday October 19@8:57pm, and at same time I received order receipt. When I opened this email it was Monday October *******@10:07pm(just over an hour). I saw I ordered the wrong image on the Large Canvas. I emailed *******@10:07pm to change the order. Nowhere on their website is it possible to edit or cancel your order at anytime even a minute. I have emailed them at least 7 times in the first 24 hours of ordering. I called four times, in 12 hours, each time being put on hold for 10mins with a automated voice saying an agent will be with you shortly every couple mins and then it says please try again later. My phone company texted to say those four calls cost you $15 ( not ever talking to anyone). I received a email this morning (from Bestcanvas)@7:22am asking to confirm my email and order number which I replied with both this was@7:33am.
At 11:27am a different agent *******@11:27am saying "Thank you for your message and please excuse the delay in reply.
Please note, that upon receipt of payment, all orders are forwarded to productions hence, the whole process is automated. Unfortunately, we are in no way able to interfere in the chain of production."
I emailed two more times today with no response.
If they do not have a way to be able to edit your order (even if only a few hours), I recommend you go with another company. I went with Bestcanvas because of the positive reviews, unfortunately mine is negative.

Very nice canvas of my fur baby. Highly recommend Best Canvas. The only downside is delivery fees are almost as costly than the canvas itself...

I should have known better after recently receiving a canvas that had a white border that slightly overlapped onto the main body of the photo - pretty shoddy work. However, I recently decided to order an aluminum print of them (not inexpensive at over $50). It arrived this morning and the first thing I noticed was that the mounting hardware that I ordered separately for $6 and was clearly shown on the invoice was left out of the box. Understand, you do not receive prints from them ready for wall mounting. You must either furnish your own mounting hardware or pay them for theirs. A total pain to say the least.

If that was the worst part, it would not be so bad in that they would be able to ship me the missing, paid for hardware. The surface of the print had bubbles of various sizes and not surprisingly (they furnish no padding for the photo as part of the packing material - simply cover it with a membraneous piece of foam and put it in the un-protected box), the upper right edge of the metallic photo was irreparably bent.

You need to be a detective to track down their alleged customer service. They requested that I send them photographic evidence of the damage which I did, but I am having a difficult time confirming receipt of said evidence. Avoid these derelicts like the plague! There are too many good photo processors out there and as the old saying goes, "You get what you pay for." Of course the exception to that was my aluminum print which again was expensive and is obviously something above their production heads!

Added 1/18/18 The company did in fact issue a credit for the merchandise. Their first offer was to reprint the photo, but based on my very negative experience with their quality control, I declined. Having said that, it changes nothing about the review other than the fact I was finally able to make contact with them.