On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shari's Berries Reviews Summary
Shari's Berries has a rating of 1.2 stars from 2,114 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shari's Berries most frequently mention customer service, covered strawberries and valentines day. Shari's Berries ranks 59th among Candy sites.
We monitor reviews for authenticity
Sent the husband berries for Anniversary, paid an extra 9.99 for Saturday delivery. Got the box from fed ex guy, opened it up, frozen pack was melted, berries warm and much smaller than advertised. I'd be pissed out of my mind if I did not use a groupon. I will never order this product again. It's so not worth the money.
I thought I would surprise my neighbor by ordering from this company which this my first time ordering from here, l'm not happy this is how it started I was charged on the 12th it was supposed to be delivered on the 12th I called one of the representative who said that he would change date because the date was on the 19th to the 14th well I noticed they charged me already on the 12th not only that a person called me to state that there was an error going on my credit card so I call they're trying to charge my card again I tried to explain to him they already took the money account they're trying to tell me it was just the authorization but the company had took the money out already, I talk to a supervisor who said they do not take the money out until they deliver the product I said they already took the money from the account leastest to say I didn't receive the product I cancel the order because they want me to update my credit card and one of the supervisors said they going to investigate about giving my money back if it was an error so this have been a big mess which I didn't look at the reviews until after I order now I understand why they're frustrated because I'm frustrated right now because no one know what's going on. Then I have to go to my bank to reverse the charges. I'm not impressed. I will give the an zero star.
Requested for early delivery but the tracking stated the package was not delivered early. I requested for pick up at UPS store as indicated as an option since the recipient will not be available. The item was still delivered past 7pm and the customer service representative stated there was not an option for pick when in fact UPS, the company they use to deliver the package has that option. This is not the first time Shari's Berries improperly processed orders or complaints. They are unreliable and has poor customer service. I have switched to "edible arrangements" which delivers packages on time and delivers fresh fruits instead of soggy fruits and melted chocolate.
AWFUL! ZERO STARS! I placed an order for Mother's Day. I received an email, NOT a phone call, letting me know that they were "sorry" that they couldn't deliver my gift until 3 DAYS later. This they let me know at 6 pm the DAY IT WAS TO BE DELIVERED! Oh, but they will refund the delivery charge, oh really? They can take that delivery charge and shove it up their $#*!. What any reputable company would have done, they would have called me on the phone, apologized and sent the whole order for free. DO NOT ORDER FROM THIS COMPANY! HORRIBLE, NO GOOD, there are PLENTY of OTHER COMPANIES THAT WOULDS BE HAPPY to have your business. This company couldn't careless. ANY GOOD REVIEWS WERE WRITTEN BY THE OWNERS!
I just received the 6 chocolate and white chocolate covered strawberries along with 4 beautifully decorated cookies! The strawberries are delicious and fresh! No complaints here! Thank you to my son and girlfriend for the best gift ever!
My son has ordered Shari's Berries for Mother's Day and my birthday for several years now. Every single delivery could not have been better. Chocolate covered strawberries were huge and delicious. There was a cold pack in the insulated box, then another box inside the insulated box that held the berries. The actual berry box is padded so nothing is damaged whatsoever.
I was very surprised to see all the negative reviews here for Shari's Berries. Poor product and poor packaging is completely opposite of what I have always received.
Just had a horrible experience with Shari's Berries. My mother only received half the order and what she did get was melted. Paid almost twice the cost of the product in shipping and still didn't get everything. CS was a complete joke and didn't want to do anything about it. There's not enough room to type how bad it was. Wish I would've seen these reviews before we ordered. Will never buy anything from them again. Too bad there's not a 0 star rating
I ordered my husband a dozen chocolate covered strawberries with 4 pretzels to get delivered to the hospital where he works for Nurse's Week. WHAT A DISAPPOINTMENT! Biggest waste of money. Expensive and not worth it. The strawberries were small and the presentation was messy and horrible. Looks nothing like the website picture. Never ordering from Shari's Berries ever again!
CRAPPY COMPANY. Horrible experience! I ordered with radio code that doubled my order from 6 to 12... my order should have been $29.99, but I was billed $98.44. Obviously not happy. After 30 minutes on the phone with customer service they adjusted my cost to half of what they originally billed me. They charge almost half
Again the price of the product for shipping, but it does not show you anywhere that there well be an additional cost for shipping. When I challenged them on this... once again a canned response and no action! NEVER US SHARI'S BERRIES... crappy company!
My hubby tried buying me chocolate covered strawberries for my first Mother's Day. When calling to find out where the order was the customer service agent told him that the money didn't come out. We just checked his account and the money did in fact come out! Do not buy from these people. It's a scam!
I placed an order for my mom for Mother's Day and when the delivery came, it was an empty box! Their customer service is in India or the phillipines and don't speak English and are rude. This place is terrible they did not even offer to make it right. I'm pretty sure this company does not operate in this country but may have some corporate office as a front. I will NEVER use the cheap $#*! place again. Beware of this place. I had to not only pay for over priced products but there was a $27 delivery charge.
What a f$&king rip off! This place should be run out of business. I wonder if the IRS knows about these people? A front for illegal activity I bet. So after my rant I give them no stars, if fact I give -5 star rating! It made me give them 1 star, ever their rating system is a rip off.
I'm glad my experience was much different from others that posted horrible reviews because I'm happy with my experience. Now I did cancel my order after the fact bc I found something else for my Mom and step mom on groupon for MD. Spoke w/ a rep. And it was canceled, very easy process and received a cancellation email right after. However, they both Still delivered, on time, so I spoke w/ another rep. And he said I got my orders for free! Those weren't my intentions but I'm not complaining. Customer service was great. My mom loved her gift, the berries looked good so I have no complaints about this company. 5 stars!
I ordered some berrys that cost 19.95 after I placed the order it cost me $48. I cancelled my order with in 5 mins. Talked to 3 people that said I would get a email with the cancellation. Number its been 3 day no email and I still have not received my money back. Plus now no mothers gift for my mother. Ever again
My husband sent me sweets for MD and they failed to put the message or his name! He called CS and for 30+ minutes he was asked to repeat/ spell all the information over & over. They still couldn't find the order... too many problems... will not use them again.
This company sucks... Sean Hannity sucks as well for advertising for this company. Terrible customer service.
This was the most wonderful Mother's Day gift! It arrived in perfect condition! I had so much fun arranging the flowers, and package the flowers and berries arrived in was simply adorable!
THIS COMPANY RUINED MY MOTHERS DAY & ALSO MY MOTHERS MOTHERS DAY!
DEAD TULIPS & ROTTED STRAWBERRIES CRUSHED LEAKING ROTTEN STRAWBERRY JUICE! FOR 90$! WHAT A WASTE OF TIME & $!
I was shocked at Shipping and delivery charges for my 30$ order as they were almost as much as the final order price as I attempted an online order. I called them and got a sales person who was nice but incredibly difficult to understand as I asked for a discount, if available. Took her 10 minutes to give me an answer and when I asked for a supervisor I was told none were available. Based on other reviews here, I am lucky I didn't get a discount. Hello Edible Arrangements and never Sherries Berries again. Lesson learned
I got them they had already started melting the ice pack was hot packaging did not keep them chill at all. They r over priced and don't taste that great! Poor quality all the way around.
We purchased a dozen Belgian chocolate covered berries which were supposed to be $27.95. At checkout, the total bill was almost $70 after multiple add on charges. Although they did arrive when they were scheduled, the quality was terrible. The berries were totally mushy and inedible. We ended up throwing out the rest. Terrible product at a ridiculous price.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members