Shari's Berries

I am so aggravated by this company and their horrible customer service! Two years ago I used them and everything was wonderful. Last year minor glitch and package never delivered but they immediately made good and sent a replacement. Ok so things happen! This year on the other hand is total crap... they send a delivered email... call to see if delivered to my mom... nope. So I get on the phone with the. And low and behold they have outsourced their customer service department to a man that could barely speak English and tells me that they didn't have the right Unit number and keeps repeating the wrong number and I'm telling him the right one. Then tells me that the package was delivered to front door and to check the bushes! WTF. ARE YOU SERIOUS. Then says they will ship out another order sometime next week... NO REFUND MY MONEY NOW... NEVER AGAIN!

I received Shari's berries as a loving gesture from my fiancee for Valentine's day. I was really excited because I have always wanted to try them. When I opened the box the berries were shuffled around, the chocolate was coming off the berries. I also noticed the berries varied drastically in size. They were not visually appealing at all. Once I ate a couple of berries I noticed they weren't the ripe tasting berries I expected for the price he paid. Disappointed to say the least..

I am a long time customer. I started ordering from them is 2007. At that time I had NO complaints. What I always received were BIG juicy delicious strawberries. Well worth the price.

However, things have changed.

I have recently placed two orders to set out for a dinner party. I order strawberries, pretzels covered in chocolate and dipped Oreos.

First, the strawberries I received were so small I didn't feel confident in string them out for my guests.

Second, the pretzels were broken in multiple pieces. Couldn't set those out.

Finally, the Oreos were so stale they just kind of tasted bizarre and almost bendable. Gross

I complained and was assured my replacement order they were sending me would be of the best quality. They told me that the strawberries should be the size of a large egg.

Two years ago I purchased some berries as a thank you gift for our pediatricians office. I found out almost two years later they were never received. I contacted Sheris Berries customer service department just to let them know. I had no verification of my purchase or that they were not received. They offered to refund my money, send me or send the office another set of strawberries. No hassle or anything from them! I opted to have new berries sent and they were delicious according to the recipient! I am so thankful for such amazing customer service!

Do not depend on these fools to meet delivery guidelines. I ordered something for Mothers Day. I was assured it would be delivered no later than Friday, May 7. Never delivered my order, then I had to put up a fight with customer service (laughable) to get a full refund! This was the 3rd time I had ordered from Sharis Berries. 1st time was late, 2nd time was damaged, 3rd time it never arrived. Never again will they get my business.

Sent my daughter who is away at college 4 valentine's Oreo cookies (her favorite) and a half dozen swizzled strawberries The picture on their website looked so good. She received the order today and I asked her to send me a picture. I was horrified but what I saw. The strawberries looked nothing like what was on their website. They looked very small with little color and little chocolate! But wait, the best part is no cookies! I called and was told they don't have the cookies anymore! WHAT? They were happy to charge me for them though. This company is a total rip off. Please note, I never complain but I feel in this case I have to say something. Please don't waste your hard earned money, this is a total scam. Rating 0.0

I placed my order about three weeks before valentines day to make sure everything was set. I even recieved a confirmation email, i paid online (which went through), and waited and waited. Valentines day comes, and guess what? NO BERRIES. Someone messed up. I paid for the berries, and never recieved them! When i tried to contact them to find out why my order was late, i was told my transaction was never put through? But yet i got the confirmation and money taken out of my account?
Do. Not. Buy.

I placed an order online, but as I was reviewing my order, I noticed that they added an additional delivery fee without any indication that there would be an up charge. In fact on their delivery chart, it showed a standard delivery fee of $9.99. There was no way to go back to fix it, so I decided not to hassle with it. Then as I hit the confirm button, I noticed that they changed my address to somewhere I lived 3 houses ago (10 years ago). When I called customer service, the girl barely spoke English. I couldn't understand her, and she kept asking me to repeat myself. When I asked for a supervisor, she said that she could handle this issue. She would NOT get me a supervisor. Finally, after much struggle, she told me to call back because the computers were down. Uggh!

I went to the website to order a gift. They had a sitewide 20% discount. Also, when I was checking out, there was free shipping if I had it delivered after a certain date. When I checked out and received the summary, there was NO discount and shipping was and additional $16.99! Clearly, they were depending on me not noticing. When I contacted customer service, he offered to provide one discount or the other, but not both. He stated they can not offer more than one discount at a time. But that WAS NOT the way it was presented in any way on their own site! This is a deceptive company!