Shari's BerriesReviews 2,114

I have had one great experience and one bad experience with these. My husband has sent then to me twice. The first time, they were delivered cold (extra fee) and they were great! This past week, he ordered exactly the same way. The deliverer saw our garage was open. He did not ring the bell as I was inside the house. He left the box on the lawn mower! Who walks into their garage and looks at the lawn mower. Although my husband paid extra for the cold packs, they were melted, warm and mushy by the time we found them. I asked for a refund but they only gave the shipping money back and they credited us for the standard shipping not the cold shipping. So, unfortunately, if you live in a warm state, don't order unless it's cold outside. I know it was the shipping company's fault but they should have refunded the whole order and gone after the shipper for the money in my opinion.

I ordered the mother's day set of flowers and strawberries. I paid 90$ when all was said and done and when they got here I couldn't have been more pissed off. They came In a box first off, I thought they would do their own deliveries like edible arrangements to keep the flowers fresh, who sends someone flowers they have to arrange themselves? Then There's the actual flowers. They were wilted and looked nothing like the picture, one was broken in half thanks to being on the ups truck since 10 this morning and I received them at 4pm. The strawberries were mostly ok but they threw in a tiny one because they're cheap. Over all not satisfied and will definitely not be using them again.

I never write negative reviews until today. I ordered this product last Wednesday to be sent to both of my moms for MD. I received the email thanking me for my $40 order but then saw there was an added $68.80 in shipping charges! Um. No! So I emailed five times and called once within a few hours to cancel the order. I have received various answers that are untrue or ridiculous. My favorite? "We don't have the technology to refund since you used PayPal." What? PayPal did not respond. Today I called my bank to dispute the charges. They had to cancel my card to do so. Never. Ever. Ever. Again.

I ordered from this company for my mother for Mother's Day. I ordered a week ahead with guaranteed delivery for Friday before Mother's Day and paid extra for it. It was a lot more expensive than Edible Eats who I normally order from, but my wife convinced me to try something new. Not only did they not deliver my order as guaranteed, they never notified me there was any issues with my order. What kind of company runs out of product! How do you run out of berries when that is your business. I learned my lesson but unfortunately my mother will not receive a Mother's day gift from me since she is 1500 miles away and I just found out Friday evening that Shari's Berries ran out of Berries! What am I to do now?

On May 5 I ordered two items based on a May 5 email that offered buy 1, get 1 half off. I got charged full price for both items. I emailed for help and got an [apparently] automated form email from them telling me to call their service center. I was not able to do so until a couple of days later. The friendly foreign service desk agent apologized profusely and told me there was nothing they could do about it since the order had already shipped.

I wish they could shut company's down like this! Horrible service and my fault for not checking the reviews I would have never ordered from these piece of $#*! people. The delivery and extra fees are ridiculous prices. $64 for this $#*!! I'm better off going to edible arrangements or to a damn grocery store for this damn service. The delivery guy rang my doorbell and ran when I got to the door he literally just threw my package making it land sideways. My freezer bag they gave me was water and warm. The box was wet like the strawberries melted. Yep they sure did! This place $#*!ing rips you off please beware people! Worst customer service ever! They barely speak English and dont really care.

Ordered berries on Feb 11th to be delivered on Valentine's day. Paid EXTRA to ensure they were received by Thursday, February 14th. Due to weather, I was told they would not come until end of day Friday. We were going out of town that weekend so I cancelled the order (Wednesday). When we got back on Sunday night, there was no box so I thought everything was cancelled. On Wednesday of the following week, I receive a box with melted chocolate on berries. Even the ice they provided in the box was completely melted. They looked horrible! I emailed to receive a refund. No response. So I emailed again and I get a response that since I had emailed earlier and that someone else is handling my question. It is now May 10th and no refund. They initially gave me a $10 credit for the delay. IT WASN'T A DELAY, THE BERRIES LOOKED LIKE SH*%! I will never buy from them again. $56.96 for crap. Never again.

Below is their response stating that it would be a day late... but didn't arrive until 2/20/19.

Dear Timothy,

We are so incredibly sorry. We are unable to deliver the Full Dozen Gourmet Dipped Valentine's Strawberries you thoughtfully selected for Valentine's Day-it will instead be delivered 02/15/2019. We know this is a poor customer experience. Our goal is to help you make the people in your life feel special, so we felt it was necessary to notify you right away with our sincerest apologies.

We understand the impact this delay may have caused so we are processing an immediate $10.00 refund.

If you have spoken with a customer service representative about this, disregard this email and rest assured any arrangements you have already made will be honored.

Sincerely,
Shari's Berries Customer Care

Went online to order strawberries for mother's day and went through the process thinking I would be charged the price plus basic delivery. When I checked out I didn't see the final price until they changed my credit card. To my surprise and amazement $60 for 6 berries. I'm immediately tried to cancel and went through hell. Wasn't until my credit card company got involved that I was credited back. This is the last time I will use this company for anything. You could do more with you money. Bait and switch.

Their website was down and had to call customer service. They outsource their CS to a foreign country and I couldn't understand the first rep and had to hang up. Called back and the next rep spoke better English. I was on the phone for 30 minutes spelling everything and selecting items. Once we got to the end of the call and the order was placed they said they wouldn't be able to deliver on the day requested. I wasted 30 minutes with a person that barely understood what I was saying to be told they couldn't deliver. If the website works for you, great. Pray you don't ever have to talk to their customer service.