Shari's BerriesReviews 2,114

Terrible online ordering, freezes up reprelatively, have to order seperately for each order, no option, to order again. Because of this site I ordered 5 instead of 4 orders, called to report, was on hold for 45 minuite, reported problem when I was able to get a representative, on the middle of sanction the line went dead. Love their strawberries, but that ordering on line needs to be corrected. They also need more staff to handle the phone calls. But they didn't hesitate to take the money out of my account.

I am writing to complain about an order I recently sent to my daughter.
First of all I was told it was delivered on April 29,2020. That was not the case. I had to call customer service and ask them to please fix this. They sent another order on April 30,2020. I am attaching pictures of what my order should have looked like, and what they actually looked like! Big difference!

You should be ashamed to produce this kind of product and deceit.( lying about delivering something that wasn't

I ordered from Shari's Berries a week in advance but it never reached the recipient. When I called to inquire about it, I was on hold for over thirty mins and finally when I was helped they refused to accommodate me and will now deliver two days later than the actual delivery request date. First of all, they are way too expensive and do not provide good customer service. I will not order from Shari's berries ever again. I'd rather give business to more deserving stores.

Shari's Berries used to be the best! I don't know when they sold to the 1 800 flowers group, but it is not the same. They used to always send the biggest juiciest strawberries via fedex in a cold packed box. Now they rely on local florists. Last time, they didn't call, so they couldn't get in to deliver my daughter's berries. It wasn't until she called them that they brought them the next day. I thought, ok, everybody has a bad day. I'll give them another chance. This time, I placed two orders. I thought it was odd that I never received an email confirmation. A couple of days later, I called. They did have my order and the customer service rep said she would send an email confirm and gave me the order numbers. No email came. A few days after that, they sent me a text asking to call. They informed me that the Easter decorated ones weren't available in her area because they were coming from a local florist. I wasn't happy about that AND there were only a few items I could choose from. The 2nd order was fine and would be fedexed as usual. Ok. Friday comes and neither received their berries. I called the next day and that's when they informed me there were no berries available in either area and I would have to choose something else. I asked if they could get a fruit basket delivered. She said of yes, but we can't get it there until Wednesday. This took at least 40 minutes on the phone to figure all of this out. I finally said to refund my money. She did without a problem, but it Was an Easter gift and a birthday gift! What else could I have delivered same day on a Saturday? NOTHING! I will never buy from any of the many companies they own!

I used (2) $20.00 Groupons provided by a friend to place an order for these obscenely expensive strawberries. Both coupons were applied to my order, until AFTER I clicked the Pay button to make up the difference on my credit card. Then, one of the $20 credits was removed from the paid bill. Shari's charged my card for BOTH the $20 AND the extra balance, twice. Both Goupons were voided in the process. Two calls to the support number for Shari's brought basically a "Sorry, we can't do anything..." So basically, this "gift" from my friend cost $65 for 6 strawberries. A call to the Groupon support number was not of any help either. I would!** STRONGLY **! Suggest you avoid dealing with Shari's Berries and Groupon, unless you like being fleeced. Oh, the berries --- they were all right, if you like paying over $10 per strawberry. I would give these people a minus 10 if that was an option.