Shari's BerriesReviews 2,112

This Company is not ran by the same people it used to be now it shows up at 1800flowers.com, the service is terrible. I placed an order for Chocolate Covered Strawberries for my mom for Valentines Day and on the 17th of February I was informed that they were refunding my money because no one could fulfill the order. I was never told that up front or that there was a possibility that could happen. They charged me $64.93 but only want to give me credit for $49.94 which is the shipping, they are the ones that canceled the order not me and when I call they keep telling me that I wasn't billed for shipping that is was free and there is nothing else to refund. Thank goodness I paid on PayPal and have some help there because it plainly shows I paid $64.93 which includes $14.99 shipping and they only want to refund me $49.94 which is short the $14.99. When the company was actually ran by Shari's Berries they had great customer service and never a problem with ordering or receiving the order I have ordered many times. But be careful when ordering from this company now because it is not the same owners

My children could have done a better job on these. They were super tiny (bigger strawberries at Walmart) and I only received 1/2 of my order. When I called they sent out a new order but after waiting another WEEK for them to be delivered I decided to get a refund. They offered a 50% refund and a "gift card" like I will ever use it after dealing with this crap. Never using them again as I am so disappointed, sad also because we have been buying from them for years. They have lost a long time customer.

I've had positive experiences with this company in the past but not this time. I ordered 6 strawberries. When I purchased I accidentally added passport to the purchase. It didn't explain to me what that was and certainly did NOT tell me it would add like 20-30$ more to the price! It was really misleading how they snuck that in there. I tried to change my order details- no options. I called and got put on hold for a LONG time. When they finally answered the woman on the other end was very hard to hear (I could hear people goofing off in the background) and I told her all I wanted was to take the passport off. She put me on hold again for a long time before telling me that she can't remove it because I already used it on a purchase. So I said cancel the entire order and just give me a refund (I had literally JUST put in the order so it wouldn't have been a big deal). She tried to talk me out of it. I got put on hold again for another 10-15 minutes. Finally she called me back, I heard some gibberish, but I do remember clearly hearing I'd get a full refund. A few days later I get the berries... And no refund. So I spent 50+ $ on SIX berries (which weren't even good because it was the cheap option), they did NOT cancel my order like I asked and despite having this stupid passport thing now I will not be buying from here again. This is not ok. I'm not made of money. This is a special occasion thing for me. I don't take kindly to being robbed and lied to.

My husband orders Shari's Berries for me on Valentine's day the past four years. Valentine's 2020, the berries were small and sloppy. Definitely not as advertised. Valentine's 2021 he tried again (benefit of the doubt. Fluke maybe.) Bad idea. Berries were crushed, sloppy, and close to past edible. Customer service was no help at all. Don't waste your money on overpriced messy produce. We will NEVER purchase their products again. Very disappointing.

To begin with, I ordered a dozen chocolate covered strawberries from Cheryl's Cookies not knowing that they were coming from Shari's Berries. I had received this product from Shari's Berries in the past and wasn't satisfied with the taste and quality. After just reading other reviews, I completely agree that I would give a ZERO rating if able. First, they arrived late for Valentine's Day because the shipping route was NY to Indiana to Tennessee to Maine. When they finally arrived, they were all over the box, upside down, chocolate broken off and not fresh. My daughter was not impressed and couldn't even eat them. They won't refund your money, but would re-ship. Why in the world would I want that experience again? Also got no apologies! Their parent company, 1-800-Flowers, should close them down.

Husband order early so the berries would arrive by the 13 of Feb. They shipped on the 11th. Its the 16th.
We live in San Diego and the berries are from this state and it took 5 days. Major fail! The cold packing was no longer cold. Berries are on there way to dead.
When my husband called them on the 14th you get a call center with a standard speal. You can't use the bad weather BS when your in California and so are we. Doubtful we will order again.

Ordered Berries 18 days prior to Valentines. Asked for feb 13 but allowed flex delivery up to 14. Never received. Called 2 time on the 14 no help. Called 6 times on the 15th. I was hung up on twice. Informed I would receive a call back twice never called. Unable to speak with manager he was busy. They finally refunded my money. The worst experience I've ever had! I will never use Sharries Berries again and I will be your loudest advertiser for others not using you.

My fiance sent me these on Valentine's Day. They were received in very poor condition. Most were thrown away due to soft mushy brown berries and melted chocolate. Your site clearly states refund if not satisfied but when she tried to get the refund they only offered a 50% refund on a $71.00 Order. She had to argue and argue with them and still, 50% was all that was offered. They said they would send a reorder but she wanted her money not another chance of poorly shipped Berries. If you people advertise refunds on your site then you had t best state 50% or someone will report you for false advertising to the Federal Trade Commission.

Ordered berries and flowers. The flowers somehow arrived 4 days before the berries were supposed to. The berries, which were for Valentine's day, still haven't arrived. They said it was because of bad weather and offered me a $20 discount on my next order. There will not be a "next" order. Now they say they have resent the order and it should arrive 3 to 4 days AFTER Valentine's Day, Thanks alot. For a company that has invested in so much national advertising, it does not have its act together. I will never order from them again.

I ordered 3 orders for my wife and 2 daughters on valentines day, I got the wrong products and their customer service is a nightmare. My issues were never resolved. I'm just sorry I can't give them a zero. I'm posting what I ordered and what I received...

My husband placed an order for berries for me and paid extra to have it deliver on 2. 13. 21 to the place we were staying for the weekend. They never arrived and we've left that location to go back home. I contacted customer service and got disconnected three or four times. Had to keep calling back to try to get refund. The last couple people i spoke with said i can only get a partial refund and so i asked to talk to a supervisor and was told they would have to call me back. I have yet to receive a phone call back. Terrible customer service. Would not recommend ordering through them.

Shows up at almost 8 pm on Valentine's with a box of all different size chocolate smeared and the card made with a cardboard box piece wrote in sloppy pen. I could have made and wrote a card nicer. Refusing to give my money back. Hold for almost an hour. Representatives are horrible. Don't care about your safety or the safety of your family. Does not have any idea where or how the third party shops treat covid and will not guarantee your safety or health. Nothing is from this company every thing is out sourced to companies that are not taking any precautions from covid. Carb board note written in ink. Horrible writing and not even what I asked and not even spelled correct. All representatives do not care. So what if the company ruined Valentine's they do not care. Still on hold because Manager is rude. Asked to seal to get mgr. To be transferred to another rep that wasn't her manager. Do not order anything from this company. It's 1800 flowers and they are HORRIBLE.
THANKS AGAIN FOR RUINING VALENTINES. Three thrown away because strawberries were bad. Not even fresh fruit

Got the gourmet berries for Valentine's day and I got 12 strawberries that were slightly larger than normal but not as big as what you think they will be. They were wet from defrosting during shipping. The chocolate was hardened and at the same time wet also. For the 85 dollars total it took to get chocolate covered strawberries, it would have been better to just go to Kroger and get a lot more for less. In my opinion, not worth it.

Ordered Strawberries for Valentine's Day on January 25th. Did a live chat 2 days in a row asking where our shipment was. This person had no info nor had any desire to check any further. Here we sit on Valentine's Day at 8:30PM with no Strawberries and a chat telling me the weather is bad in our area, the weather is perfect, clear skies, clear roads no snow falling. This is the 2nd shipment that was delayed or not delivered, I should have learned. Customer Service is non existent.

This is the WORST customer service! I had 2 deliveries scheduled on a phone order and only 1 was delivered. They had the wrong city... wrong delivery date and so on. I called 5 times to finally get 1 person to actually take some action. I was promised a call back. No call. I was promised a delivery refund. No refund. I called several more times. The last woman answered from the Philippines with roosters in the back ground. Couldn't understand a word. TERRIBLE waste of time and money!

Ordered these berries weeks ago for guaranteed delivery today and they just arrived FROZEN bad look like my daughter could've made them better...

I ordered 6 strawberries which are ALREADY $30 then randomly at chrckout they charged me ANTOHER $20 for a stupid passport fee which i didnt want at all! I emailed them to cancel my order and they refused! I then called the number they have and of course he scammed me over the phone too! Saying since the order was "just placed" he cant gain access! Like what sense does that even make? Im so disappointed they scammed me out of $50!

I have been ordering from Shari's Berries for 10 years and have been always pleased with how big and fresh the berries were. However, the last 2 times I've ordered to be delivered to my home in PA, the berries have been tiny and sloppily dipped. Definitely not worth the money. I got better ones at my local Wegmans. I do want to add that I also ordered Shari's Berries to be delivered to Washington DC and those berries were big and beautifully decorated. It's a shame that I will stop ordering after all these years because of the inconsistent quality.