Overview
The company has garnered a mixed reputation among its customers. Positive feedback highlights the appealing cash-back offers, ease of use, and the ability to request payouts at any time, contributing to a generally favorable experience for many users. However, significant concerns arise regarding service delays, particularly with pending transactions and payout resolutions, which leave some customers feeling undervalued and frustrated. Overall, while the platform is appreciated for its potential savings and user-friendly interface, the inconsistency in transaction processing and customer support may hinder its ability to fully satisfy all users.
This summary is generated by AI, based on text from customer reviews
It's perfect to be able to receive cashback with Befrugal,
an excellent incentive for those who buy from different online stores,
Thank you to the Befrugal team.
If I could put ZERO STARS I would! It takes months and months to get cashback, and now i have over 5 purchases I had to inquire where my cash back is, then it takes another several months to get the "investigation" completed to get your cashback. And majority of the time they'll say your purchase didnt qualify and you WONT get your cashback! They lure you in with what looks like the best cash back rates, but it is a scam. You wont ever see the money. SUCH A WASTE OF TIME. Save yourself the time and headache and use Ebates or Ibotta. You will waste so much time trying to follow up with every single purchase you make with BeFrugal and 8/10 you wont ever get your cash back. HORRIBLE AWFUL COMPANY!
Dear Michele,
We understand your frustration. We will be happy to look into this.
Please contact our support using the contact form:
https://www.befrugal.com/contactus/?category=11
In your message, please include your case number ( #12231) and provide:
1) your name
2) your email address on the BeFugal account and
3) whether you use BeFrugal phone app, browser on your phone or browser on the Desktop to shop through BeFrugal
4) please specify the browser or the phone you are using in your support request.
Respectfully,
BeFrugal team
Why not get money back on the purchase I will make anyway? I have cashed out HomeDepot gift cards and have no issues using them.
Good tracking of my shopping -I've yet to need to file a customer service request and I get paid when I want to get paid and with quick direct deposit.
BeFrugal is great! Easy payout, no hassles. Love it!
By far the best shop & save app ever! Awesome "deals" section and some of the highest cashback rates! Don't take my word for it, try it for yourself!
It's great to get some money back while shopping. I've been a customer for a few years now. No problems encountered.
Thank you for the kind words, Jenny! We are so grateful to be a part of your cash back journey.
Do yourself a favor and stay away from Befrugal. It will find excuses for not paying you cashback for large purchases (in my experiences HP and Dell, when a large cashback rate was posted). I did get some cashback for some purchases, but for my recent HP purchases, none of them got honored. I contacted BF, and their response is that according to the vendor, I did not use the BeFrugal links, but I found this hard to believe. I could not help but conclude that Befrugal was looking for excuses for not giving me the money. I should've used other cashback websites but was lured by using BeFrugal because of the large advertised cashback rates. Such a disappointing experience.
Add on 8/29/19: Befrugal has claimed that a credit was provided by the vendor to me via another cashback website. This does not make sense. First, I did not receive any cashback for my HP purchases from any other websites. Second, why would I have used other websites when BF offered 6-8% cashback while others offered 2%? Third, I have used BF for years, so I know how to use it properly. Again, you may get your cashback from BF for some purchases, but by using BF you risk losing others, especially for cashback from large purchases, even if the cashback rate looks tempting. I would NOT take the risk again.
Hi Eric, I am sorry to hear that you are not satisfied with your BeFrugal experience. I had our support team investigate to determine why Cash Back was not awarded on your orders. The affiliate network has informed us that they tracked your orders but is crediting another site (not BeFrugal) with the sale. This can happen if any of the following is true: clicking on another site's affiliate link after BeFrugal, having a competitor shopping browser extension/software installed or having items in your cart before clicking on the link from BeFrugal. Please see this link for more information on Cash Back and steps to take to ensure proper tracking: https://www.befrugal.com/help/cashback/. If you have any other questions or concerns, please reach out to our support team.
They don't pay you back. Do not use this web site! The website does not work. I'm still waiting for my 60$.
Hey Margaux! We understand how difficult it can be when it comes to waiting for that "Payable" cash back. BeFrugal is just a cash back portal that connects you to the cash back that is coming directly from the Merchants. We work solely with them on cash back. Meaning, that is comes from them and not us. Once the Merchant acknowledges the pending cash back, it will show as "Verified" on your account.
Merchants give us an estimated time frame of Up to 120 days, for cash back to go from "Verified'' to "Payable ". Due to that being an estimate, they can always change. Some can approve quickly and others can take a little longer to approve. Once they do, your account automatically updates. We would be notified of the Payable and you would be notified, by us, regarding your Payable Status.
I hope this information helps! If you have further questions, feel free to reach out to us. We are here to help and guide you through our services.
I firstly use this web site and this cashback event, I think it is very useful. And I will recommend this web site for my friends. They will be very satified for this event also :)
I thought this was optional. Anyway, this is a great way to save money and at the same time get rewarded with cash.
Hi Esperanza! Feedbacks are always optional. We appreciate you taking the time to send one in. Enjoy those earnings, you deserve it!
Just did my first "request payment" activity and was really pleased with how easy the process is. Using BeFrugal really does help save money.
This has been a great way to make some money back on things you buy all the time. Its easy to use. Makes shopping fun.
Love this site. It is always there for me when I am shopping and the pop up to save me money works absolutely fantastic.
Like the title said, Befrugal is very fast and reliable. Always has better deals and more cash backs. Seems a money tree for me. Love it!
Very nice tracking system, almost my all qualified online orders can be tracked down. It's a good way to earn a little extra money!
Love my BeFrugal!
I send out emails all the time ask my friends to sign up because you can save money and get codes for different stores etc!
The best for shopping rewards. They seem to pay better than others. Payments are processed quickly and you can keep track as they take place
Easy and you get your rebates fast! Not like some of the other places that make you wait up to 30 or even 60 days!
Have received $252 since becoming a member in 2015. Befrugal is the best ever! Except they make you enter 100 characters for a review!
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Hey Silvanir!
Thank YOU! We appreciate you for taking the time to send us this feedback! It makes our day to know that our customers are earning and enjoying the services on our site. Make sure to check out our new BeFrugal Rewards Extension. Earn daily points that can later be converted into cash. Another great way to earn while you shop!