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BeenVerified

Overview

BeenVerified has a rating of 2.4 stars from 310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BeenVerified most frequently mention credit card, day trial and criminal records. BeenVerified ranks 8th among Background Check sites.

service
53
value
55
shipping
15
returns
26
quality
51
+17
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Indiana
5 reviews
4 helpful votes
Follow Teresa E.
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I was looking for information on both my living and my deceased brothers. It was quick and easy to locate them. I found two issues on the search information. My own information is listed under a previous married name, Teresa Bare. I remarried in 2000 and my name is now Evans. Can you fix t his? Also, you have my mother in law, Donna M Evans listed as living at 647 Lily Way, Bethel, OH *******. She has never lived in Ohio. She lives in Springerville, AZ and has for most of her life. Please notify me if you can fix these two issues. The name is important, as well as my inlaws address.

Thank you for your assistance.

Teresa Evans

Date of experience: January 29, 2015
Carla S. BeenVerified Rep
over a year old

Hi Teresa,

Thank you for your feedback! We're happy to hear you found the service helpful and easy to use.

The information in our reports is pulled from many, many sources of public record information: court records, mortgage deeds, voter registration, as well as your utilities, caller id data, warranty cards and much more. Because we don't create the information, we cannot manually edit the information. We are constantly updating and expanding our database to provide the most accurate, current and comprehensive information we possibly can. Corrections occur through these ongoing updates to the entire database.

If you have any additional questions or need further assistance, please feel free to contact us at 888-579-5910 or at support@beenverified.com.

Best,
BeenVerified Customer Care

California
1 review
24 helpful votes
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I purchased 6 months and then checked known people to see how accurate it is, well in 6 names not one was current or accurate, After justing less than 30 minutes I saw this is a rip off so I went to cancel and they keep hanging up on me, I filed a dispute with my credit card company.
STAY AWAY!
PS 2 days later they cancelled my subscription. The product is still not worthy of you money.

Date of experience: June 5, 2016
Carla S. BeenVerified Rep
over a year old

Hi Shar,

Please be assured that your account was canceled and you were issued a full refund of your subscription purchase, the same day you signed up. You should have received an email confirmation of the cancellation and the refund, for your records. I'm sorry to hear you had any trouble with the service or contacting support. I'd like to look into what happened when you tried to call us. When you have a chance, can you email support@beenverified.com or send a private message on Sitejabber to let me know the phone number you dialed us from?

If you have any additional questions or concerns, please feel free to contact us at 888-579-5910 or at support@beenverified.com.

Kind regards,
BeenVerified Customer Care

Florida
1 review
2 helpful votes
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Very rewarding experience
June 2, 2015

I was very pleased and impressed with the site.
The information was very complete. Much more so than other sites I have tried.
The Customer Service was outstanding and very prompt.
I would definitely recommend their service to anyone needing it.

Date of experience: May 30, 2015
Carla S. BeenVerified Rep
over a year old

Thank you Fred! Very glad to hear it.

New York
1 review
5 helpful votes
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They are posting false information, listing a false name for myself and someone in my family who is not in my family.
I'm wondering if my name is being used falsely. If not, then they are not collecting information properly and advertising to supply people with background checks and making them pay for that with inaccurate information. I have emailed them with no reply yet.

Date of experience: February 2, 2011
Louisiana
1 review
2 helpful votes
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Great customer service
April 20, 2015

I only needed the service for one month. I was automatically charged the next month. I called customer service and Geneva was kind, fast, and efficient. She refunded my money and cancelled my subscription. It was so easy! Thank you Geneva!

Date of experience: April 17, 2015
Georgia
1 review
0 helpful votes
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Just What I Needed
July 26, 2015

I needed to make sure that I did not have a warrant against me because I had to go to court. I checked on BeenVerified and it showed no warrant. When I went to court I had no issues. It felt good to go to court with the confidence that there was no warrant for my arrest.

Date of experience: July 22, 2015
Carla S. BeenVerified Rep
over a year old

Glad to hear we were able to help Chris! Thank you for your comments.

Illinois
1 review
1 helpful vote
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Best Customer Service
November 19, 2015

I've used BeenVerified a couple of times over the past year or so. Both times I was extremely pleased with the results but most of all the customer service. Sometimes company's don't work with you on cancellations or refunds but both times I used BeenVerified I only wanted to use them once and not a subscription. I forgot to cancel that subscription but when I made contact to do so I had no problems at all. I will continue to use BeenVerified with further needs and would recommend anyone to use them as well.

Date of experience: November 16, 2015
Florida
1 review
2 helpful votes
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BeenVerified works!
January 26, 2016

I needed to check to make sure someone was legit. I was able to use BeenVerified to confirm my suspicions that this was a SCAM! Yea! BeenVerified really works! I would use BeenVerified again if the occasion came up again. Great product!

Date of experience: January 23, 2016
Carla S. BeenVerified Rep
over a year old

Hi Connie - thanks for the feedback. Glad to hear BeenVerified was able to help you!

North Carolina
3 reviews
29 helpful votes
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Harassing me
June 27, 2018

Curious about a phone call I typed the number into Google and ended up on been verified. I wasn't that curious. Since the I have had 2 -3 notices every day that they have found new info. It's been about a week now and I finally called them to stop the harassment. I think they have but I will know soon. I had to waste a lot of my time to end the harassment.

Date of experience: June 25, 2018
Iowa
1 review
1 helpful vote
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My customer service representative was extreme quick and efficient to work with. Although, I came to the process upset - after having canceled and still been billed - she was a pleasure to work with. Very quick responses and good feedback are excellent qualities to possess while working with an angry customer.

Date of experience: March 25, 2015
California
1 review
12 helpful votes
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Been Verified had no real information about anyone I looked up. Addresses, phone numbers, and criminal history is not up to date. Been Verified didnt do anything for me besides give me a headache with all the repetitive bs. Reletives, family members, neighbors, phone numbers, it's all wrong. I don't know If I should feel safe that no one can find me or worried because according to Been Verefied im living at a place I've never lived in and using a number I haven't used in almost 10-20 years. Complete waste of time.

Date of experience: September 25, 2021
Dana C. BeenVerified Rep
over a year old

Hi Bean,

Thank you for your feedback. Expanding your search may yield the results you are seeking. For example, if you've submitted your search with a specific city, middle name or age, try removing some of that information and running the search again. We continuously strive to update and expand our databases to provide the most current and accurate information we possibly can.

Washington
1 review
1 helpful vote
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The Best
November 27, 2015

No only did I have an amazing experience with the website helping me find an old military friend but their service was the best. I had an issue with a payment and the problem was solved within an hour. No only is the website a hit but their customer service is top notch. I can't thank you guys enough for all your help. I recomend this website everyone especially prior military looking for lost friends. I will continue to recommend this website to friends and family.

Date of experience: November 24, 2015
Carla S. BeenVerified Rep
over a year old

Hi Matthew,

Thanks so much! Glad we could help.

Best,
Carla

Alabama
1 review
14 helpful votes
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I tried BeenVerified to find a loved one who I had lost contact with. I already had more up to date information than BeenVerified gave me! All of the information they had was over 10yrs old! Waste of my time and money!

Date of experience: August 24, 2017
Dana C. BeenVerified Rep
over a year old

Hi Kathryn,

I'm sorry to hear you ran into any inaccurate information in your reports. I located your account and see that we have already issued a full refund to you.

BeenVerified is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.

As you just experienced, sometimes the information they collect is not always 100% correct or available. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.

If you have any additional questions, please feel free to contact us at support@beenverified.com or 1-888-579-5910.

Michigan
1 review
2 helpful votes
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Great Results.
February 19, 2016

I was trying to locate my brother; and received much information, found the person I was looking for and some other relatives that I hadn't seen in many years.
It is worth the investment I did for one month.

Date of experience: February 16, 2016
New York
5 reviews
29 helpful votes
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I thought it was pretty good. My mother and I used itto search my brother and father just once. It cost 12 dollars I think, but we found mainly true information. I just wish the info waseasier to understand.

Date of experience: March 22, 2014
Illinois
1 review
0 helpful votes
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Exactly what I needed
January 27, 2016

I was tasked with finding over 600 classmates in a class that is planning a 40th reunion. We come from a Military town, and nobody stays put for long. It was my goal that nobody would miss the reunion because they didnt know about it. Using Been Verified, I've been able to locate almost everybody. The information was accurate, and mostly up to date. Been Verified allowed me to tackle a monumental task for a nominal fee. I couldn't have succeeded without this service!

Date of experience: January 23, 2016
Carla S. BeenVerified Rep
over a year old

Hi Jodi - so glad to hear BeenVerified helped you with your reunion. Hope you all have fun!

New Jersey
2 reviews
14 helpful votes
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I only needed the name of a person who texted me. That's it. Their Google link said don't bother with a full report, click here and just get their name and State. And then they started generating a full report, refusing to give me the name unless I buy the whole thing. Even if I wanted to do that, I wouldn't because the last time I did, they told me the person was in the state of Washington and they were in the state of Florida. My sister also used it and out of 10 people that she looked up - old friends that she wanted to get in contact with again - eight were bad email addresses and social media accounts.

Date of experience: June 26, 2021
Dana C. BeenVerified Rep
over a year old

Hi Erin,

We would like to investigate the google ad that you are referring to as we do not provide partial information, actually we provide unlimited search options for our subscribers in addition to vehicle search, email, phone, unclaimed money and more please feel free to email support@beenverified.com with the link to the ad you are referring to.

If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.beenverified.com/lp/32fc4f/6/special-offer

Kansas
1 review
31 helpful votes
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Right in their "Membership Agreement", that you must Agree to by checking the box, it states you get a 7 day Trial when you sign up, however they do not live by their own agreement and will charge your card at least $1 up front. I can't Accept an agreement that they won't even adhere to, and their customer service rep hung up on me when I asked her why they wouldn't stick to their own agreement.

Date of experience: November 14, 2014
Carla S. BeenVerified Rep
over a year old

Hi Travis,

I appreciate you bringing this to our attention. We have offered a 7-day trial in the past. We will be sure to review the language you are referring to, to avoid any confusion for customers. I sincerely apologize for any misunderstanding or inconvenience.

A representative disconnecting a call does not sound like our customer service representatives, and I would like to look into this further. If possible, could you send a private message on SiteJabber or email support@beenverified.com and let me know the phone number you dialed us from? I look forward to hearing from you so we can address any issues and help ensure the best possible support for all of our customers.

If you have any additional questions or concerns, please don't hesitate to contact BeenVerified's customer care directly. You can also email us if you prefer, at support@beenverified.com.

Best,
Carla

California
54 reviews
221 helpful votes
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BE VERY CAREFUL!
April 1, 2021

DON'T USE THIS SCAM SERVICE! I used it find a person or a vehicle only to find no data. They sold me no data! I got a refund. But wait, there's more! They secretly charged me a month later for a service I no longer used. They didn't even have the decency to notify me of an upcoming charge. I thought I had completed my business with them. I telephoned them and demanded my money back and finally canceled their scam.

These putos are like the mosquitoes that don't quit pestering you to suck more blood from you. I have warned you. They are a lawsuit waiting to happen. Find a better service.

BeenVerified attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2021
New Jersey
1 review
0 helpful votes
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I am in ongoing custody battle, very complicated involving way too many people. Thanks to been verified I have been able to find address phone numbers to people I have been looking for. Once even I was looking up the nurse who was rude and neglectful to me while I was in the ER. I was able to find her with limited information and by identifying her middle name was able to find her on board of nursing website and take appropriate steps. Some stuff is not accurate, but mostly it is. I was able to find my boyfriend assets. I was able to verify ownership of property and contact for my exes neighbors to call them as witnesses. Also, they went above and beyond by refunding me immediately the money already paid when I asked to cancel subscription immediately. I should say I am very, very impressed, with transparency and immediate communication. Vsz

Date of experience: September 9, 2021
Dana C. BeenVerified Rep
over a year old

Hi Marta,

Thank you for sharing your experience with us.
We're sorry to see you go, but glad you were able to try out our website. Please know that you always have access to log back in and reactivate if you need our services again in the future.