Overview
BeenVerified has a rating of 2.4 stars from 310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BeenVerified most frequently mention credit card, day trial and criminal records. BeenVerified ranks 8th among Background Check sites.
They state that the info you provided matches what was found then to find out there was no information found why would you do this... BAIT AND SWITCH TECHNIQUE AT ITS FINEST
All the other positive reviews are from the company SMH
This is a great program, to look up a person's address, family and background. I was able to find several classmates for our class reunion using this site.
On September 25,2015 I subscribed to been verified after comparing speed of use and quality of information with several other internet search engines. I found BeenVerified.com to be the quickest with results and to have the most valuable information for my needs. My wife and I were beginning to search for classmates for our 50th high school reunion. During past reunions we had been able to find only about 60% of our classmates even with using other search engines available at the time. This time we have located over 285 classmates out of a class of 350. I found the "Possible Relatives" section to be of particular help since I could track down children of our classmates and locate parents the had moved several times and were not in the data bases. BeenVerified.com allowed us to complete what has been a long and difficult task in a much shorter time frame with less effort and at a lower cost than in previous years. Thank you for your fine product.
David
Hoover High School Class of 1966 (Fresno, California)
Thank you for sharing this David! We're happy to hear BeenVerified was helpful. We wish you and your classmates a very fun reunion!
I signed up to see what all was on my record to fix a potential mistake and zero criminal records were returned not even any traffic tickets. What a waste of my time and money.
Hi Steven,
Please be assured that your account was canceled as you requested and your subscription purchase was refunded. You should also have received email confirmation of the cancellation and refund for your records.
I'm sorry to hear you were unable to find the information you needed. We are dependent upon the data made digitally available to us by the county courts and other state agencies, for integration of their records into our reports. Some counties provide more information in this format than others, while there are still some counties that do not yet make their data digitally available so that case records can be pulled into our database and integrated into our reports. We are constantly updating and expanding our database to provide the most accurate and current information we possibly can.
Sorry to hear this was your experience, but we appreciate your feedback. If you have any further questions or concerns, please feel free to contact Customer Care at 1-888-579-5910 or at support@beenverified.com.
Kind regards,
Carla
BeenVerified Customer Care
WOW! I HAD THE SAME PROBLEM LIKE EVERYBODY ELSE! THIS IS SO SAD THAT WE CANT GET THE SATISFACTION THAT WE NEED (WITH $22.86/MO) I COULD SAY WITH BEENVERIFIED YOU'LL WASTE YOUR MONEY AND TIME! I SEARCHED FOR PEOPLE TO HIRED ON SINCE I NEED A NANNY THAT I COULD TRUST! SURPRISINGLY, I FOUND NOTHING ON THEIR BACK GROUND WHICH MAKES ME THINK THAT SOMETHINGS WRONG. I SEARCHED THE PEOPLE THAT KNOWN AS CRIMINALS AND NOTHING SHOWS UP ON THEIR CRIMINAL BACKGROUND! IT MADE ME SO DISAPPOINTED! I CALLED BEENVERIFIED (ASSISTED BY THE NAME "CODY"), HE SAID SINCE I ALREADY SEARCHED 6 PEOPLE HE COULDNT GIVE ME THE WHOLE REFUND BUT I COULD CHANGE MY PLAN TO THEIR LOWEST PLAN WHICH IS $8 SOMETHING. I DONT HAVE ANY CHOICE BUT TO REPLAN SO I CAN GET AT LEAST HALF OF MY MONEY BACK! BEENVERIFIED DISAPPOINTED ME SO MUCH, I WONT REFER THIS TO ALL MY FRIENDS AND ALL THE COMPANIES I WORK WITH.
Hi Cyndee,
I'm very sorry to hear this was your experience. We will certainly review the call with the agent to help ensure the best possible service to all of our customers in the future.
Please be assured that your account was canceled, as you requested, and I have refunded the balance so you have been refunded the $22.86 subscription purchase in full.
I'm sorry you were unable to find the information you were looking for in some of the reports you ran. Based on your intended use case, BeenVerified would not be the appropriate service for you. BeenVerified is not a consumer reporting agency and may not be used for any FCRA (Fair Credit Reporting Act) related purpose. It is outside of our Terms of Service to use BeenVerified to screen a tenant or anyone you wish to hire, including a nanny. I apologize for any confusion or misunderstanding.
Please be assured your account is canceled, the subscription purchase has been refunded and you will not be billed again.
If you have any additional questions, please feel free to contact us at support@beenverified.com.
Best,
Carla
BeenVerified Customer Care
support@beenverified.com
1-888-579-5910
I paid for this subscription yet no matter who or what I searched I received 1 result out of two and I wanted to enter a few more. Not worth my time and I would like a refund..
The results gave me no information at all! Even paid for the upgrade and no information was turned up. Should have had property records, marriage cert, etc. Had nothing listed.
Hi An,
I'm sorry to hear we were unable to help you find the information you were looking for.
BeenVerified is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
Please be assured that your account was canceled on 09/13/18 and you were issued a refund of $37.72. The refund was processed immediately on our end, however please note that it may take a few days for the refund to be reflected on your bank statement.
If you have any questions, please feel free to contact us.
Thank you,
BeenVerified Customer Care
Non-FCRA companies like this one are fake. You're not only paying for less info than what's available on a Google search, but you're paying for WRONG info. These assclowns and all their scumbag buddies have me listed as a 66yo pedo in California and my sister listed as a MAN. I've reported them to the Federal Trade Commission. Anyone who cares about mother$#*!ers losing jobs because of these $#*!ups will too. Here's the link: http://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc
Hi Jeremiah,
With all due respect, that language is unnecessary. You are correct that BeenVerified is not a consumer reporting agency, and we may not be used for any FCRA related purpose, such as employment background checks, tenant screening, etc. We aim to provide regular consumers with affordable, easy-to-use access to public records. BeenVerified can be one helpful tool, along with Google searches and many other searches, to help you piece together the puzzle of who someone is, or locate the information you are trying to find.
If you saw this kind of inaccurate information on yourself on BeenVerified, please contact support@beenverified.com regarding your concerns. We do not list gender in our reports so we would not have information listing someone as a man or woman. We also provide an online opt-out process you can use to opt-out of BeenVerified's people search results, if you wish.
If you have any additional concerns or questions about our service, please feel free to contact us directly at support@beenverified.com or at 888-579-5910.
Thank you,
Carla
BeenVerified Customer Care
BeenVerified may not be used for employment background checks as this is outside of our Terms of Service.
I paid $22 just to find out that all my information was inaccurate. I am very upset. Please refund my money.
Hi Lori,
We apologize that you were not happy with the results of your search. Sometimes public record data is not always 100% correct. We continuously strive to update and expand our database in order to provide you with current and accurate information. We'd love to hear feedback on how we can improve your experience
BeenVerified produces a thorough, accurate report every time. I have used other background check services and I have found BeenVerified to be the most reliable and professional.
BeenVerified is easy to use and full of useful information. Easy to sign up, easy to cancel. Not expensive for all the info you can get. Customer service is excellent!
I was looking at my and my families records. Site was easy to navigate, pretty much accurate and I found what I wanted. If I need the service again, I will definitely use Been Verified.
I was pleased with the information that I found on my search for one person, no other information was found on two others that I searched for. My frustration is, that I opted out and payment was still taken from my bank account. I am wondering if I should have a new card issued so this doesn't happen again. I was charged 4/17/15 then again on 5/18. I opted out way before 5/18 via e-mail and was still charged. BEST WAY TO OPT OUT IS VIA PHONE. I WAS REFUNDED THE SECOND CHARGE!
Hi Lynn,
I'm glad we were able to resolve this for you. Please not that 'opt-out' refers to the ability to remove your search result from BeenVerified's people search results. We do provide an easy online process for requesting the removal of your listing from our search results, at www.beenverified.com/optout.
If a customer is looking to cancel their BeenVerified account, they can contact Customer Care at 888-579-5910 or at support@beenverified.com with this request. Once your account is canceled, you will receive email confirmation of the cancellation, for your records.
Kind regards,
Carla
BeenVerified Customer Care
First experience with this sight was difficult due to my own error. BeenVerified corrected my error speedily with total satisfaction. Thank you again to Customer Service!
After a LENGTHLY process this website says they have found multiple files of info on the person inquired about. Then ask to click a button to retrieve the files BUT then asked for payment before showing these files found. After paying them, it turns out they did not have any files on the person inquired about, What A Scam. RIP-OFF website
Hi M L,
I'm sorry to hear that you had any trouble finding the information you were looking for. BeenVerified's database contains information collected from public records and publicly available data, compiled from thousands of different sources. Your ability to locate a specific individual in our database can be dependent on a number of factors, such as the amount of information collected on that individual by various government and private agencies, and the laws regarding public information in the state where the individual resides.
If you are unable to locate a particular individual in our database, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you have any more questions or concerns, or need more hlep please do not hesitate to contact us at support@beenverified.com or 1-888-579-5910.
The program did exactly what I was hoping for.
I needed to do research and almost everything
I needed I found with Been Verified.
Great program and it works.
Thank you
Thanks Brian - happy to hear it! We appreciate the feedback.
I was just looking up my old addresses to find out dates I moved in and moved out. It downloaded everything, found me and after all of it told me then I have to pay.
I contacted your customer service this morning to resolve an issue I had with a charge to my account. I had the pleasure of speaking with your representative, Josie Lamothe. When Josie answered the phone I could immediately feel her pleasant energy. Her tone of voice made me feel as though I had her undivided attention and that she was available to assist me in the best way possible. Working in a field where I'm in contact with the public, in person and over the phone, I understand how important customer service is. I was extremely pleased with how she handled my call with grace. I could hear her smile through the phone and if I were to be an irate caller that smile I heard would have made me feel at ease. If I were to rate her level of Customer service from 0-10,10 being the best, Josie would receive a 10++. Please accept and extend my "Job done extremely well" to Josie, to you as a supervisor for guidance and training her, and to Been Verified as a company for choosing her. She is awesome.
Pretends to do a lengthy search and you would think the results would be detailed, recent and accurate. Wrong! I would not advise anyone to pay for this site. Do not be deceived by the search process. The information it pulls up after you pay is worthless and doesn't really contain the information you are looking for. I tried the search with my name, friends and family and then the initial person I was looking for and boy oh boy the results were just abysmal... Funny thing is I paid for another site - $7 and that site gave me more information on my initial target's criminal background and relatives. Beenverified did not even pull up any criminal background at all and I paid $22.86 for beenverified. I figured since the cheaper site had basic information that beenverified would have more considering how "extensive" their search process is when you try to search for someone. Talk about faux "extensive" search. Also after you pay and it opens up the result, it then asks you to pay extra fee to view "premium data". Why not put a disclaimer on the initial sign up page that the initial fee does not cover all the information on that person? I am just very disappointed. False Advertising and Overpriced for what you get. SMH
Hi Yvonne,
I'm sorry to hear you ran into any inaccurate information in your reports. BeenVerified is an easy-to-access collection of public record information. Public records are collected through official government records such as mortgage deeds and court records, and through sources such as magazine subscriptions, warranty cards and utility bills.
As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. We continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
I reviewed your account, and see that you have been issued a full refund as you requested. If you have any additional questions, please feel free to contact us at 1-888-579-5910 or support@beenverified.com
It was a wonderful experience and it worked really well there may be little improvements but the whole program as a whole was really great and professional and easy to use.
Thank you so much Angela! We appreciate the feedback. Please don't hesitate to email us at support@beenverified.com to let us know what improvements you'd like to see.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Great to hear Jane - thanks for your feedback!