BeenVerified

I had joined Been Verified for the $1 trial period to see if I could find records on a person to keep my family safe. Number one is when I clicked on criminal records none were found, but if I go to my county's website and search public records they did have a criminal record. Number two, my 5 day trial period ended without any notification that I should end the account to make sure I was not charged $25.47. As of today I checked my bank statement and noticed they charged me $25.47 for not terminating my account. So I called Customer Service to talk to them about why they charged me. Well according to the very rude customer service rep I did not opt out of the trial period, which is true I didn't, but I never recieved notification that it was ending. The customer service rep was very rude about that I should have read this and that. And we charge the account when trial service is ended. As I continued to talk to him he talked over me not even listening to a word I had to say. That is very rude and I do not expect that from customer service. The only option he gave me was to terminate my account. I was not refunded the $25.47 and did not get offered to speak to a manager. I warn you do not use this site.

I was interested in testing this site to see if it held up as a logical source of finding information on someone. Their site says that it uses social media as part of its research and I can attest that the information is in accurate. I keep majority of my own information extremely public with a few seconds on google you can learn everything about me in minutes. This site reports my current residence at a location that is over 12 years old. I was able to confirm it was me based on the known relatives. For a site that simply runs a search algorithm to process data anything over $3 a month is a rip off. (Netflix is $9 a month and that's something you constantly use. Netflix has to pay other companies to be able to use those movies they have to pay people to add and delete content constantly) This site has to pay for a call center, and a development team. Their costs divided among the number of users they have wouldn't be high enough to justify more then $3 a month. If they overgrew that's poor business planning it should not be reflected on the open market.

The product is pretty straight-forward, but I need to ask about an additional service the provided. I spoke to someone, I think Carla, who couldn't have been nicer to deal with.

This site worked really well as far as navigation goes but once I accepted the $1-5 day trial, entered my cc info, I was no longer able to access the report. It's raining here so I thought it was the weather. I uploaded the android app bc I DO have continuous service on my phone, and still no luck. I get back online and am able to navigate ANYWHERE else on the internet, email, yahoo, facebook... as well as write this review... and I'm even able to get to the beenverified page and do a general non-member search, you know, the one that takes you to report but now you have to pay for it? Lol... so, I decide to sign in at that point... as soon as I do, BAM no access. After reading the reports here and the way this is going so far, I am far, far from satisfied and will definitely share this review page openly as well as share my experience with the BBB. I've canceled within 40 mins of beginning my quest here. Seems to me, even if it states you can cancel before the five days is up and not get charged, looks like they were going to "milk" the 5 days with errors until you've reached the end of the trial period. Give me 5 days to see if they charge my account anyway and I"ll be back to write another report and post it to the rest of the world as well... for now, I'm gonna wait and see, yet go elsewhere for what I'm looking for!

I really cannot say anything good about this company.
I signed up for BeenVerrified yesterday to check on the info related to myself and my husband. By the time I finished reading I was so angry! It listed my Mother as a close relative-5 years older than she actually is and my Father as a mere acquaintance-18 years younger than my Mother (when he is actually older by 7 years). It had a close relative as a person I have never known and who is not related to me in any way. It listed my son as a relative but his twin sister as an acquaintance. It said there was an alert for a bankruptcy but then the report said there was none-which was actually correct. When I ran my husband's report I am his only relative and both his parents were listed as acquaintances of his although they were listed as close relatives to me. One of the phone numbers listed for me was for Iowa-a state I have never lived in. Then, it listed my divorce as a crime... and it went on and on... How could soooo many things be wrong? The only things it got correct (gasp!) were my residence and my neighbors... What a rip-off! And at $22.95 OMG... There are much cheaper sites out there! I cancelled today!

After going through the lengthy sign-up process I was so happy to finally get to the "Get Report".

Error: "Your zip code is incorrect". What? I've used this card for years to shop AND I've lived in the same place forever. I retype the Zip and submit again.

Error: "Your card is declined for insufficent funds." What? You mean you took the funds off the first time when the Zip code was supposedly incorrect? Isn't that the whole point of matching zips so you DON'T take money when things don't match. Thank goodness I only had enough on the card for one month or you would have taken two.

And worst of all, now you have my money but are not giving me access to that report I wanted so badly. I should have read reviews first.

I called customer service immediately and got a lackluster "check with your bank/our credit card processing is done by 3rd party/nothing we can do/you'll get your money back within 7 days/ if you want you can try another card."

I replied that I wanted the glitch in the system reported so that maybe other people won't have to be inconvenienced like I am. Take my money, but don't provide the service. There's a word for that...

Been Verified stole money from my account. This company is a SCAM. The site contains false information and makes false promises.

They didn't have the info I was looking for hence the 4 stars. They did however make it very easy to cancel and get a refund. Good solid company.