Overview
BB Wheels has a rating of 4.6 stars from 1,049 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BB Wheels most frequently mention customer service, next day and great price. BB Wheels ranks 2nd among Tires sites.
Instant Feedback
Very professional and always looking for the solution and not the problem nice service work
Timothy,
Thank you for your kind words! We're committed to providing professional service and finding the best solutions for our customers. We appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
If you wanna be ripped off and not get what you supposed to get,and be treated like crap.you need to order your wheels from B&B wheels.And their lead worker Sandra, is the worst person in the world. She can't lead ants to an ant pile, I would never do any business with them again Ordered wheels not only they didn't showed on time, only 2 rims showed up out of4. The other box came five days later but inside the box was no wheels it was 3 construction water holes. Call B&B wheels to ask what the hell is going on. They promised to fix it never did. I spoke with the carrier FedEx, who took responsibility but needed BB wheels to take care of me, and they wouldn't take care of me and get me the other two missing rims. The lead worker Sandra, she's dumb as a box of rocks couldn't get her to do the right thing, so I check with the Better Business Bureau about B&B wheels. And they have a horrible rating there and of course I'm calling back to the Better Business Bureau tomorrow to give more horrible ratings.please don't do Business with B&B wheels,You don't wanna do business with those people they are the worst in the world, you want good service good wheels, and tires. Someone know what they're doing and good customer service, then contact Car ID online better service better more knowledgeable, helpful polite, and understanding screw B&V wheels and tires they could go straight to hell with their A## hole Sandra, the leader and their business as far as I'm concerned.
I ordered 5 wheels and it give me a choice for a shirt i put 2XLon it and i just ask them about they said i i not want it so just watch that all they have done me great in the past but this time it was a rip
Hi Larry,
I found your order and i am getting your shirt out for you now! We hope you are enjoying your new wheels!
Thank you,
BB Wheels
They didn't specify that I had to order inserts seperate
Hi David,
Thank you for reaching out. We apologize if the dropdown options were a bit confusing, but we’re glad to hear you were able to place your order for the inserts successfully. Please don’t hesitate to let us know if there’s anything else we can assist you with.
Thank you,
BB Wheels
So placed my order with BB Wheels. Shipping started off to look like a fast and easy experience. I was wrong. Received 3 rims. "Where is the forth"? Phone call. We will contact u back. Okay. Well 4 days later. No contact. Meanwhile. Package is out for delivery again. Sit home all day because signature required. Truck drives by no delivery. Next day. Out for delivery. Today they delivered the last rim. And 3 of the tires I ordered. Phone call. "We will contact you back" needless to say. I'm still waiting. So I started to open and make sure everything I ordered is in new condition. Ding, scuff, scuff, ding, scuff. Still gotta bring that up. Boxes are beat to death. You know. If they do call me back. Family Company that prides itself on Customer Service. Guess I'll try SD Wheels for my wife's vehicle.
I thought it should not have cost me so so much to return tires especially if replaced them with another more expensive tire. I believe I paid around $500. For four tires and was charged a 25 % restocking fee plus the $77 for shipping.
Robert,
I’m sorry to hear that you had a bad experience. We always strive to improve our products and services, we’ll consider your customer feedback.
Thank you,
BB Wheels
I was shocked when I find out that they still have to verify me! Troy did a great job, especially after my attitude! Im still waiting for the shipment notice!
I'll keep my fingers crossed, I haven't received them yet!
Thanks again,
Sincerely Joe
USMC
Joe,
We would not be able to grow and develop without feedback like yours. We are thrilled you had a great experience with us and hope to see you again soon.
Thank you,
BB Wheels
Quick delivery and assistance with my order. I really appreciate your help.
Jeff,
Thank you for your kind words! We're glad we could assist you and that your order arrived quickly. We appreciate your support and look forward to helping you again in the future!
Thank you,
BB Wheels
I like the full description of the wheel. Tells you all you need to know about whether or not it will fit your vehicle. A lot of places that sell wheels don't tell you the diameter of the center hole but you guys do. It's important to me because I recently purchased a set of new hubcaps for my old wheels and I know they will fit the new wheels. Good price and free shipping make it an outstanding deal. Now, if they don't take too long to get here……
Rick,Thank you for your thoughtful review! We're glad you found our detailed wheel descriptions helpful—it’s important to us that you have all the information you need for a perfect fit. We're also happy to hear you appreciated our pricing and free shipping! Rest assured, we're working hard to get your order to you quickly. Let us know if there's anything else we can assist you with!
Thank you,
BB Wheels
Honestly, he was patient and very clean about everything.
Brennon,
Thank you for your kind words! We're glad to hear you had a great experience. Providing clear and patient service is what we strive for. We appreciate your support!
Thank you,
BB Wheels
Had the whole order done in 5 minutes. Easy to figure it out if you already know your tire size and what you want.
James,
Thank you for your feedback! We're glad to hear that the ordering process was quick and easy for you. If you ever need anything else, we're here to help!
Thank you,
BB Wheels
Tires arrived within a week of purchase. AAA service.
Morgan,
Thank you for your great review! We're glad to hear your tires arrived quickly and that you had an AAA experience with us. We appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
Great place to get stuff from will continue getting stuff here recommended to all my family and friends
Donya,
Thank you for your support and recommendation! We're thrilled to hear that you had a great experience with us. We look forward to serving you and your family and friends in the future!
Thank you,
BB Wheels
They told me that the original wheels I was going to purchase were not going to fit. They gave me other options to make it a smooth transaction!
Jose,
Thank you for your review! We're glad we could help you find the right wheels and make the process easy for you. Customer satisfaction is our top priority, and we appreciate your support. Enjoy your new wheels.
Thank you,
BB Wheels
I was referred to BB wheels and I was amazed at the variety of rims I was looking for. And they have a whole lot more to offer. Very easy shopping online and checkout was a breeze
Charlie,
Thank you for your wonderful feedback! We're thrilled to hear that you were impressed with our wide selection of rims and enjoyed the ease of shopping online with us. We appreciate your support and look forward to helping you with your future wheel and tire needs!
Thank you,
BB Wheels
Ordered these tires after tons of research and comparison. Decided on the Falken over the KO2s and other brands. Tires came the next day. The ride smooth, very minimal noise compared to michelin defenders. Can't wait to see how they hold up in a Michigan winter. BB price beat local shops, Belle Tire and Discount Tire. All 4 tires solid, no issues.
Matt,
We take pride in knowing our customers are happy with their experience.
Thank you,
BB Wheels
I'm very impressed on how fast I received my tires.
I ordered them on Thursday morning and had them by Friday night.
Super fast.
Thank you
Aron,
Thank you for your kind words! We're delighted to hear you received your tires so quickly. Providing fast and reliable service is our priority, and we're glad we could exceed your expectations. We appreciate your support and look forward to serving you again!
Thank you,
BB Wheels
Staff here was absolutely amazing. Got a text immediately after placing my order, confirming everything was right. Then got a call regarding a fitment problem. That was amazing! Instead of just sending, and becoming a issue after receiving, they helped me through it and left it up to me. I sell cars so the process, and communication is everything! Phenomenal job BB wheels!
Joseph,
Wow, thank you for such an incredible review! We're thrilled to hear that our team went above and beyond to ensure everything was perfect with your order. Communication and customer satisfaction are so important to us, and it’s wonderful to know you appreciated the effort. Coming from someone in the car industry, your praise means even more. We’re here anytime you need us—thank you for choosing BB Wheels!
Thank you,
BB Wheels
This marks the initial phase of my business interaction with BBWheels. My initial contact was with their customer service department, and I received a prompt and satisfactory response addressing all my concerns, leading to order placement. To date, this transaction is proceeding exceptionally well. Excellent work, BBWheels.
Edward,
Thank you for sharing your experience! We're delighted to hear that your initial interaction with our customer service team was prompt and satisfactory. It’s great to know your transaction is proceeding smoothly. We look forward to continuing to provide you with excellent service!
Thank you,
BB Wheels
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
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- Albany, MN
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Scott,
Thank you for your review! We're glad everything has gone smoothly so far. Your tire is on the way, and we appreciate your patience. Let us know if you need anything else!
Thank you,
BB Wheels