Battery ClerkReviews 3,915

I ordered two replacement batteries for my electric wheelchair based on their website recommending them as OEM equivalent batteries for my specific chair. I received the batteries promptly and in good order but they were too wide to fit my wheelchair battery compartment.
I requested a return which they agreed to and a returned the batteries at a cost to me of Canadian $70.
After a week of going back and forth with their customer service (rude and unprofessional), they finally agreed that they had them back and issued a credit 25% less than what the batteries cost me.
I called to ask why and was told that they had charged a 15% restocking fee which was not mentioned when i asked for the return.
I pointed out that the difference was more like 25% and was told that they also DO NOT refund the sales taxes collected by them at the behest of the Canadian government. I pointed out that this practice is actually illegal, but was met with a "i don't care" attitude.
I have emailed them to highlight these issues and make my concerns official and indicated that i wanted to speak to a manager.
Long story short, the manager was unavailable and i was asked to call back today, which i have done and he is still unavailable. I have left a message with my phone number and was told he would return my call. Has not happened yet, and i'm not holding my breath.
Basically, they are misrepresenting their products on line and provide atrocious customer service
So in summary of my experience, they have their products back in resalable condition and have made approx 25% profit off me.
A business model that many retailers would love, if only it was not illegal and goes against all better business practices.
I will be reporting this to the Canadian government too.
DO NOT BUY FROM THIS COMPANY, YOU HAVE BEEN WARNED