BatteryCanada

I ordered a cell phone battery Sep 13th; received Sep 26th. Emailed BatteryCanada Sep 27 to advise new battery would not hold a charge. After 3 hr on charge showed 0% charge. Also requested information on how to return the battery. Instead of providing the information I requested BatteryCanada chose to send me a replacement battery. In the meantime I had had my phone assessed at a repair shop and was advised it was too old to be updated with software updates. I decided to replace the phone so had no need of a replacement battery. Advised BatteryCanada that I had replaced my old phone and again requested instruction on how to return the batteries. Was advised since I had a software problem it was deemed that the battery was not the problem and I was to return both batteries at my cost if I wanted a refund. I inquired what their return policy is since I could not find it nor a link to it on their website. They have still not provided me with their return policy. This experience has affected my regard for this company since it has been so difficult to see a standard policy as their return policy.