I was satisfied with the timeliness of receipt of the order placed. However, I have had eye surgery now and may need to exchange them for a slightly different near-vision prescription.
This is an update to the previous review: iLookGlasses' staff was so very helpful when I found myself in the position of having new glasses that were no longer useful as my vision had changed substantially due to a jump in the wait list for eye surgery (cataract & goniotomy) caused by a cancellation. This was totally unexpected for at least 2 years hence.
ILookGlasses was advised of my conundrum and contacted me to offer to replace the lenses of my new glasses once a new vision test was provided. Because of subsequent infection, that test was delayed and delayed again. Once completed and a new prescription issued and forwarded to iLookGlasses, the process of replacement began. They covered the cost of returning the original glasses and the cost of shipping back the glasses with lenses that matched the new script. My surgery was July 9th and my new glasses in hand (on my face actually) November 9th. That was 15 weeks were I was wearing my old prescription or drugstore glasses and experiencing eyestrain. I must stress that NONE of this delay was due to iLookGlasses. They were very prompt in creating my new lenses and in sending them to me. I am very grateful to their help and assistance. I would recommend them unreservedly. They're prices too are a fraction of that charged by the local optical stores.
Thank you for reaching out!
If you want, we offer a lens replacement service, so you may send them back to us for lens replacement.
We will send you a private message so we can talk more about it.