Have used Bathroomspares numerous times and have always received good quality products along with excellent service.
GOOD ILLUSTRATIONS MAKE CHOOSING THE CORRECT PART EASY AND CONVENIENT.
POSTAGE IS VERY HIGH THOUGH !!
Entered all details including debit card details only to find out that the last card verification step did not work/render properly in firefox. Had to redo the whole thing in Chrome. Felt stupid and slightly worried that the payment had gone through twice.
Not bad for a first online experience, but simpler (= more customer-friendly), if (a) website made it instantly clear that a part common to a large range of different fittings (eg same ceramic disc assembly for many different tap designs was in fact just that (save a lot of time), and (b) allowed immediate transition from parts list to ordering webpage (again simple and a timesaver) !
If I New it was this quick and easy to order I would of used this site before. Hope the parts arrive before Easter so I can fix my daughters bath.
Was difficult to find out the shipping zone. No picture of ordered item. Didn't help me on the size of shipping parcel, so wasn't sure what delivery option to select. After payment I got an error message even though my bank charged my visa.
Used the chat line to confirm the spares requiredand then used the on line ordering process. All straightforward.
Very poor product information on website and poor technical knowledge from your personnel. No reply to email enquiry - I had to call 3 times and received very poor response.Also no delivery information given for my order.
delighted to find a site to enable me to replace my failing taps. the site was easy to use. well done
Putting in card details took time but otherwise Bathroom Spare Parts helped me with s direct link to my order and payment details. Thank you
For Some reason the second time I wasn’t asked about PayPal account and of course was much easier .
Smooth transaction, called to confirm correct part number for my needs as site was unclear about details. Was assured that it was the correct part so placed the order. Will need to confirm this upon receipt.
Emailed customer service with pictures for the parts I need replaced, and was able to place an order as soon as they let me know.
Spoke to an agent prior to order. He was very helpful but unfortunately the information I required was not available to him. This resulted in my having to place an order in the hope that I receive the correct item, and then ordering the amount I require later at additional postage cost. Please make more info available. - I only wanted to know the measurements of the item!
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