Baseball Express

Do not waste your time or money! My daughters dad ordered her a bat and had it shipped to us. It went into a hold service because the billing and shipping address are different. Split families still take care of their kids believe it or not! When calling customer service to see why I haven't received any information they told me I got an email it was on hold…I did not. They are now requesting a picture of drivers licenses and card be sent to them! SCAM. NO THANKS! Currently disputing their scam at the bank!

There really isn't anything good that I can say about this company. The google reviews are what made me trust the site but I should have looked here because my experience echoes so many others. They make big mistakes on the simplest orders and then do not fix them. They just stop responding. They owe me a glove that they won't refund me the money on but still will not give me any information on when it will ship. That was more than two weeks ago. I am now in the credit card dispute portion of this mistake. I never write bad reviews. Generally, I just don't have the energy for it but this has been theft not just normal business mistakes.

You'll order an item, get the confirmation and believe that you'll be taken care of. You'll wait more than the stated 5 day processing time to ship your order and wonder why it hasn't shipped yet. You will call and email their customer service, but you won't get any response because who knows why. You decide to read up on their reviews and realize that they've been a $#*!ty company for a while now. You then wonder if you'll ever get your order because they have no clue what is in stock and what isn't. Pretty $#*!ing $#*!ty to treat your customers like this. If you can't have reliable communication, then $#*! out of this business.

I got an amazing deal on Under Armour softball cleats through Baseball Express! I ordered them on Saturday afternoon and received them Thursday morning. I would definitely recommend this site to anyone and plan on making more purchases in the future!

I place an order last week and paid for 2 day shipping because I needed it for my daughters practice. I got an email and trackign that it was sent Thursday. With two shipping, and it being UPS, I expected to have it Sat. Instead it's scheduled to be here Tuesday. When I went to call I sat on hold (5 times now) for 20 minutes only for an automated voice to tell me no one is available and to please call back. Never again. Should have just stuck with Amazon.

I have bought from this website in the past and have been satisfied up until now. I placed an order and late last night and called them 1st thing this morning noticing I clicked the wrong size for my son's helmet. I called about10 times and finally got through to customer service. And was told that they would not be able to get my package and replaced it with the correct size, that is something they just won't do. After being told it was just packaged up waiting to be picked up. I run a fortune 500 company and if any of my customers called with that scenario it would have been fixed. This is just plain laziness and and professionalism on their part. They are real quick to tell you to order it again and wait for a refund though.

I order a pair of turf shoes well in advance for our summer tournament. I patiently waited 2+ weeks and they still had not arrived. Concerned, I call them and was placed on hold for over 2 minutes. When I was finally help they told me sorry they sold out and that I was not going to be receiving this item. The charged my card and checkout and had my money the entire time and they did not bother to contact me so I could make out arrangements alternate shoes. I would not recommend to anyone and I would give them zero stars if I could.

I ordered a softball glove for my daughter and 8 days later the order status still said "in process". No response to e-mails and several phone calls. To make matters worse, when I call, the automated service puts me on hold and plays the entire Abbott and Costello "Who's on first" routine. I definitely was not in the mood! I finally hung up and was able to communicate with someone via chat. They proceed to tell me that the glove is on back order and they can't say for sure when it will come in. I cancelled the order and bought from another company. When I placed the order, the website said it was in stock otherwise I wouldn't have wasted my time! I don't know how they are still in business!

I ordered a catchers gear for my son's 14th bday said 3-7 days shipping. I emailed them several days later no response, eneded up calling waiting 25 minutes then put in number to be called back. Finally got call back to find out that item is being shipped directly from manufacturer and that they were told that there was a 2 week delay. No one ever told me anything and it was supposed to be a bday present which obviously wont get here on time. Lets see if even gets here. Will never use again.

Customer service never answered the phone after multiple attempts. Emails were never answered. My product came without a return slip and I am left with pants that don't fit!