Baseball Express

Do not waste your time or money! My daughters dad ordered her a bat and had it shipped to us. It went into a hold service because the billing and shipping address are different. Split families still take care of their kids believe it or not! When calling customer service to see why I haven't received any information they told me I got an email it was on hold…I did not. They are now requesting a picture of drivers licenses and card be sent to them! SCAM. NO THANKS! Currently disputing their scam at the bank!

I ordered a catchers gear for my son's 14th bday said 3-7 days shipping. I emailed them several days later no response, eneded up calling waiting 25 minutes then put in number to be called back. Finally got call back to find out that item is being shipped directly from manufacturer and that they were told that there was a 2 week delay. No one ever told me anything and it was supposed to be a bday present which obviously wont get here on time. Lets see if even gets here. Will never use again.

Purchased a bat for my son over 3 weeks ago. Payment was processed immediately but still have yet to receive the bat. Customer service blamed their warehouse. I don't care. 3 weeks and counting is unacceptable by today's standards. I will not purchase anything from Baseball Express again.

I place an order last week and paid for 2 day shipping because I needed it for my daughters practice. I got an email and trackign that it was sent Thursday. With two shipping, and it being UPS, I expected to have it Sat. Instead it's scheduled to be here Tuesday. When I went to call I sat on hold (5 times now) for 20 minutes only for an automated voice to tell me no one is available and to please call back. Never again. Should have just stuck with Amazon.

Ordered a pair of gloves 8 days ago still not here. I've tried emailing them and calling them, I've been stuck on the phone listening to $#*!ty music for 30 minutes still haven't talked to anyone. I'd never buy from this place ever again. Rip off.

I got an amazing deal on Under Armour softball cleats through Baseball Express! I ordered them on Saturday afternoon and received them Thursday morning. I would definitely recommend this site to anyone and plan on making more purchases in the future!

There really isn't anything good that I can say about this company. The google reviews are what made me trust the site but I should have looked here because my experience echoes so many others. They make big mistakes on the simplest orders and then do not fix them. They just stop responding. They owe me a glove that they won't refund me the money on but still will not give me any information on when it will ship. That was more than two weeks ago. I am now in the credit card dispute portion of this mistake. I never write bad reviews. Generally, I just don't have the energy for it but this has been theft not just normal business mistakes.

Recently purchased a couple of bbcor Louisville Slugger Prime bats for grandkids Christmas gifts. Price and service was exceptional. Shipping right on time also. Worked with Robert D and couldn't have had a better experience.
Dave R

Customer service never answers phone, employees I reached out to had a bad attitude and on top of that they didn't have product in warehouse but said it would b delivered in 3 - 7 days its the 9th day and it's still not here... I do not recommended this site at all

You'll order an item, get the confirmation and believe that you'll be taken care of. You'll wait more than the stated 5 day processing time to ship your order and wonder why it hasn't shipped yet. You will call and email their customer service, but you won't get any response because who knows why. You decide to read up on their reviews and realize that they've been a $#*!ty company for a while now. You then wonder if you'll ever get your order because they have no clue what is in stock and what isn't. Pretty $#*!ing $#*!ty to treat your customers like this. If you can't have reliable communication, then $#*! out of this business.

ABSOLUTELY HORRIBLE EXPERIENCE MAKING PURCHASE WITH THIS COMPANY, BASEBALL EXPRESS!

08-14-15 FOUR ITEMS PURCHASE VIA WEBSITE, no items labeled on back order
-This was placed for my kids to have their items in time for the start of baseball season

Hence:
08-25-15 contact customer service, when no emails for delivery, no items received and no charges on credit card. I was told computer malfunction and purchase not pushed through. The items were immediately being pushed through the system.

08-26-15 did not receive email and called back. I was told two items shipped while two items now on back order and selected two different items for replacement. Those items would be over night shipment.

08-31-15 receive two of four items, so called customer service and told that the two items were never sent out. An email would be sent to warehouse to get the two remaining items out for over night delivery.

REALLY!

Way to go, good job Baseball Express!

Customer service never answered the phone after multiple attempts. Emails were never answered. My product came without a return slip and I am left with pants that don't fit!

Ordered a baseball bat for 2 day delivery. They immediately charged my card (which isn't legal until an item ships). The bat never came. It is now two months later. Customer service doesn't answer. DO NOT BUY ANYTHING from this company. Save yourself time and money by shopping elsewhere.

I order a pair of turf shoes well in advance for our summer tournament. I patiently waited 2+ weeks and they still had not arrived. Concerned, I call them and was placed on hold for over 2 minutes. When I was finally help they told me sorry they sold out and that I was not going to be receiving this item. The charged my card and checkout and had my money the entire time and they did not bother to contact me so I could make out arrangements alternate shoes. I would not recommend to anyone and I would give them zero stars if I could.

I have bought from this website in the past and have been satisfied up until now. I placed an order and late last night and called them 1st thing this morning noticing I clicked the wrong size for my son's helmet. I called about10 times and finally got through to customer service. And was told that they would not be able to get my package and replaced it with the correct size, that is something they just won't do. After being told it was just packaged up waiting to be picked up. I run a fortune 500 company and if any of my customers called with that scenario it would have been fixed. This is just plain laziness and and professionalism on their part. They are real quick to tell you to order it again and wait for a refund though.

I ordered a softball glove for my daughter and 8 days later the order status still said "in process". No response to e-mails and several phone calls. To make matters worse, when I call, the automated service puts me on hold and plays the entire Abbott and Costello "Who's on first" routine. I definitely was not in the mood! I finally hung up and was able to communicate with someone via chat. They proceed to tell me that the glove is on back order and they can't say for sure when it will come in. I cancelled the order and bought from another company. When I placed the order, the website said it was in stock otherwise I wouldn't have wasted my time! I don't know how they are still in business!

I am suprised by all of the bad reviews here. I have ordered 3 items from baseball express, they have great clearance sales and have never had issues with the products. However, I just ordered some cleats for my son who needed them in a hurry. My only complaint is 2 day means 4 day. Next day means 3 day. I ordered the cleats for 2 day delivery and it took 5 business days to get to me. I did call their customer service, took maybe 20 minutes, they were apologetic and refunded my postage. I will use them again.

We ordered a replacement bat mid season for a cracked bat that we shipped off to Demarini. I placed the order by Internet and then called their customer service to verify. They were great! The girl helping me confirmed that they had 15 in stock, verified my order, set it up to ship that day and we had the new bat in hand less than 24 hours later. This was a $400 dollar bat at Academy that we got for $189. Will def use this company again!

Ordered 5 pairs of socks from them. Paid 2 day shipping all should have shipped the next day. Like any other site would have. It was a Monday Tuesday 2 pairs shipped the next day 2 pairs shipped. 7days later the last pair still has not shipped! I have tried calling and emailing them and I still haven't gotten an answer!

I ordered new catchers gear for my son. Great price and arrived two days late. Will be ordering again soon.

We ordered 3 items in total and ironically received the cleats the other day but the other 2 items still show 'processing'. I am attempting to contact this company to get in touch with a live person but to no avail. Now having read other recent experiences I am deeply concerned we are getting ripped off. I am getting very frustrated at the lack of customer service!

Not sure what to do but any info would be helpful.

I simply preferred to purchase a bat from Baseball Express versus a competitor. I asked if they'd match the price, which was only a few dollar difference. They had to look into it but said they would not match the free shipping the competitor was offering. Really? Someone comes to you offering business simply because they WANT to purchase an item from you and you bypass it over a shipping fee? Great business sense.

These total LOSERS are what give ecommerce a bad name. I gave them two tries and both times they took my money and sent an email that the transaction was cancelled due to the item being out of stock. I called and got an automated response telling me that there were 35 callers ahead of me hoping that I would just hang up. The email to their customer service also replied with an automated reply stating that someone would get back to me in 7-10 days. I received my refund 15 days later. TOTAL SCAMMERS!