Baseball Express

We ordered a replacement bat mid season for a cracked bat that we shipped off to Demarini. I placed the order by Internet and then called their customer service to verify. They were great! The girl helping me confirmed that they had 15 in stock, verified my order, set it up to ship that day and we had the new bat in hand less than 24 hours later. This was a $400 dollar bat at Academy that we got for $189. Will def use this company again!

ABSOLUTELY HORRIBLE EXPERIENCE MAKING PURCHASE WITH THIS COMPANY, BASEBALL EXPRESS!

08-14-15 FOUR ITEMS PURCHASE VIA WEBSITE, no items labeled on back order
-This was placed for my kids to have their items in time for the start of baseball season

Hence:
08-25-15 contact customer service, when no emails for delivery, no items received and no charges on credit card. I was told computer malfunction and purchase not pushed through. The items were immediately being pushed through the system.

08-26-15 did not receive email and called back. I was told two items shipped while two items now on back order and selected two different items for replacement. Those items would be over night shipment.

08-31-15 receive two of four items, so called customer service and told that the two items were never sent out. An email would be sent to warehouse to get the two remaining items out for over night delivery.

REALLY!

Way to go, good job Baseball Express!

I have ordered from BE a few times over the past two years. Each experience has been pretty much the same, items are back ordered, they don't honor discounts and they have cancelled an order with no apparent reason. I tried to order a bat pack today since I received one of their emails with a huge discount on this item. Once my payment was complete, I get this pop-up with a free magazine offer. There is no way to cancel at this point so I just closed the window thinking it would automatically cancel. Well it didn't and the default magazine was "Parents" which I would receive for the next year. I called customer service to cancel and they wanted to give me a 800 number to call. I told them that I never wanted the damn magazine to begin with and to just cancel my order. This is the second time they have force fed a magazine subscription after my payment was complete. I will never order from them again as they are forcing their customers to get a magazine subscription as another way to make a buck. They are a sleazy company. Many other quality sites to purchase gear that don't make you take these "Free" offers.

I am suprised by all of the bad reviews here. I have ordered 3 items from baseball express, they have great clearance sales and have never had issues with the products. However, I just ordered some cleats for my son who needed them in a hurry. My only complaint is 2 day means 4 day. Next day means 3 day. I ordered the cleats for 2 day delivery and it took 5 business days to get to me. I did call their customer service, took maybe 20 minutes, they were apologetic and refunded my postage. I will use them again.

Worst online shopping and customer service... do not waste your time or money with this company. We ordered multiple items and have received only one item. Everything was available at the time of order. They cancelled parts of the order, have not refunded our money or responded to any correspondence. Finally spoke to customer service, worst experience... only stated we ordered out of stock items and has to talk to accounting for our refund

Ordered Nike Trouts in January 2015, did not receive shoes till 3rd week of May. Although not Baseball Expresses fault, but front spike ripped off of cleat within two weeks. These cleats were $140.00. Customer service was horrible. Could not give answer for delay in shipping. I even received an email to rate/review my product a month before I received my shoes? Had to wait on hold for over two hours just to talk to customer service that didn't care. I have ordered many products from Baseball Express but that will be the last.

These total LOSERS are what give ecommerce a bad name. I gave them two tries and both times they took my money and sent an email that the transaction was cancelled due to the item being out of stock. I called and got an automated response telling me that there were 35 callers ahead of me hoping that I would just hang up. The email to their customer service also replied with an automated reply stating that someone would get back to me in 7-10 days. I received my refund 15 days later. TOTAL SCAMMERS!

This company is deceptive and does not try to create a positive customer experience. They use deceptive marketing techniques and try to mislead customers. I talked to a manager named "Chuck", after his rep was rude on the phone because I thought that they would want to know about a customer being treated rudely but turns out disrespecting customers is something they promote, and Chuck was not helpful at all. Their website says there is a discount on the item and it will be in stock soon but they will not honor the discount because it is not in stock and may not be coming back in stock even though the items says the discount applies and the item says its coming back in stock soon. I read reviews after the incident and wish i would have looked into the company more before purchasing here in the past. STAY AWAY, if you want a company that will treat you better, try $#*!s, or Academy

This online store sucks! I ordered a bat and after payment was taken and a confirmation that my item was being shipped was sent to me - this company cancelled my order with no explanation. Also I got the notice that the order was cancelled a week later. My son was expecting the bat we ordered for a tournament and when it didn't show up he was devestated. The cancellation email gave no reason why it was cancelled- but when i called in the employee who took my call gave me a bunch of made up reasons like 'you must not have filled in your address correctly, or you didn't fill in your credit card number correctly' etc. When I reminded him that since my card was actually charged and then refunded, that could not possibly be the reason why, he replied - oh yeah - looks like we ran out. Now this bat is completely out of stock and I can't find it anywhere- which wouldn't have been the case if I'd been given notice right away. This company is LAME!

If I could, I would give baseballexpress.com a 0 rating. I ordered a bat and an Under Armour shirt. Only the bat arrived, even though I was charged for both. I called their Customer Service number. Their message says they are "experiencing computer issues". I sat on hold for over an hour before hanging up. Next day sat on hold for over 2 hours before hanging up. Next day sat on hold for 3 hours before hanging up. I never got to the top of the hold que. I also sent 3 emails - never got a response. I finally ended up calling VISA and filing a credit card charge dispute for the cost of the shirt. There are better, easier places to order baseball stuff. Baseball Express is a sham.