I ordered two "Clearance" Baseball Bats for my son. One, for the upcoming Little League Season, the other (Big Barrel) for his subsequent Travel Ball Team. I always order well in advance of the season in the event of unforeseen hiccups or problems. However, the forthcoming problems associated with this online purchase, I had no idea. To get to the chase, three weeks later, nothing arrives. I initially begin sending email after email over a period of a week, due to no reply. Finally, began calling and after being placed on hold for 35 minutes (sitting in my office with the door shut with clients lined up outside getting frustrated as they can only consume so much coffee and donuts), finally, the voice of a disgruntled Baseball Express (aka: Team Express representative) answers the phone. Who cares, I wanted my boys bat I had promised would be coming. I politely (although difficult) explained to the employee of the dilemma and requested immediate shipment. The Baseball Express employee finally confessed that the two items I had ordered were on back order, however, if I could just give him another week, would promise to expedite shipment. I then asked, since when are "clearance" items on backorder? He explained that these bats were part of a former purchase order, sent to the supplier which had not yet been filled. I thought this sketchy, but made sense (I guess when you have to make excuse after excuse each day, you eventually develop a playlist of which ones are the most successful). Needless to say, TWO WEEK later, no bat. I AGAIN make numerous attempts to contact Baseball Express, finally get thought and reach a lady this time. To her credit, she apologizes all over the place, however alerts me these bats have long since been sold and will process an immediate refund (in other words I had been lied to by the gent two weeks ago). I "politely" explained this was not good enough and asked to speak with a manager. No dice. This led to demanding, and finally not being able to even get a name of the manager from her. I informed her that when she has a problem with her paycheck, who does she talk to about this? - THIS is the person I want to talk to. After going through this cat-and-mouse carousel for 20 good minutes, she said there was nothing she could do. I explained that she could absolutely help, she could replace the 2015 clearance bats which I had purchased that were either never available or long out-of-stock with their 2016 counterparts. She seemed to become nervous and again stated she would refund my purchase. Finally, I advised her that I had a good friend in the San Antonio area who just happens to work for KSAT, and does news pieces on disreputable companies/businesses in the community; and would be calling in a favor in this particular manner. FINALLY, she puts a manager on the phone who is all sugar-and-spice. At this point, I do not want to hear it. The manager offers to give me a 20% discount on the advertised cost of the 2016 bats I suggested for replacement. I explained after the drill I have been put through, not good enough and wanted the same deal, for the 2016 bats. He finally agreed. A week later, the 2016 Easton Mako XL -10 arrived, however instead of receiving the 2016 Combat Maxum MAXSL210 -10 Big Barrel, I instead received a Combat B4 Portent PG4SL108 -10 Big Barrel (nice bat, but 1/2 the cost of the Combat Maxum MAXSL210 I had anticipated receiving). Anyhow, I was so relieved to finally end this nightmare, I called it a day. I did however visit another online sporting goods vendor to purchase the Combat Maxum MAXSL210 I had initially promised my son which arrived in three business days (he can use the Combat B4 Portent PG4SL108 as a backup or practice/cage bat). Unless you are buying off the rack from these folks, steer clear of Baseball Express (aka: Team Express) as it appears they are going out-of-business from their business practices, or do not have the capital to expand to meet the demand.