I love barneys! Their buyers choose the most amazing items. I've always enjoyed online shopping at barneys and will continue to do so.
Purchased 2 of the same bathing suits in different sizes on barneys.com (because I didn't know what size would fit). Didn't like the bathing suit at all and returned both, BUT DID NOT GET REFUNDED because they said it was a final sale, but product page clearly indicated "free shipping & free returns" and a return label was even provided with the package sent. Their customer service was even more atrocious in that they said they would refund me for one of the suits and give me a gift card for the other. Will NEVER shop on its misleading site again or even their store for that matter.
It is sad to see what a Mananger with no knowledge on Customer Service, in the Beverly Hills Store. It. Is the Epitome of bad staffing they are beyond ARROGANT, and JADED THEY belong at Saks r Ross, do send a secret shopper, you will be shocked at the lack of knowledge the staff demonstrate, After all the store Mananger was a sales clerk at Saks, One has to wait for service since they pretend to be busy,,
I bought recently from barneys and i dont like their customer service. They took my money and they didnt accept my return. I hate them!
Item I ordered was too small. Returned item and refund was issued very quickly. No hassle and no questions asked. Thank you.
I made a order from the web. I received my order in short time. The order was packed nicely. The customer service is very professional.
Overview
Barneys New York has a rating of 2.2 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. Barneys New York ranks 45th among Department Store sites.
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- Lyndhurst, NJ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members