The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Easier to use than Vista Print - yes. I had a bit of difficulty executing my design but was contacted by company because I didn't complete my print review. They were able to assist me and I approved the design. Shipping was not as good as Vista print as I had to sign for design and just happened to be home on third attempt of delivery. I had no idea that previous delivery attempts were being made due to having to sign for shipment. I didn't like that.
Had a question so I used the chat window and they responded quickly. Very pleased so far.
Had a question so I used the chat window and they responded quickly. Very pleased so far.
Easy to customize and great pricing. Shipping was fast!
Great prices and helpful customer service started out this order which high hopes! The speed and perfection of the order received makes me a true fan!
Great prices and helpful customer service has started out this order which high hopes!
Worked out great… I'm going to order another one for another thing.
Easy to navigate. Great templates. Excited to see final product. Payment choices awesome!
This product was wonderfully made it was impressive, and made a statement to all clients that stopped by our display
Extraordinary service! VERY nice product at a reasonable cost. All I had was an image too small to enlarge to produce a good image on a large flag. BannerBuzz upgraded the image at no charge to produce a beautiful flag for our High School football team. Great communication from the BannerBuzz team every step of the way and delivery was much sooner than expected. It just doesn't get much better than this!
Experience has been good. The color is brilliant and beautiful.
Experience has been good. On some mouspads, the design was not centered well.
Simple and fast. Also the popup backdrop product was hard to find and your product was spot on what i was looking for.
Simple and fast. Also the popup backdrop product was hard to find and your product was spot on what i was looking for.
The WORST customer service I have EVER experienced. We are a federally funded non-profit that is not able to pay tax. Even after sending our tax exempt form dozens of times, and spending HOURS on the phone with them, they kept saying 24 hrs, 24 more hrs, 48 more hrs to update our account to reflect non-profit status so we can make our purchase sans tax. It has been endless e-mails and calls back in forth saying they don't have what they need, despite having a state issued certificate with our account number, expiration date, organization name, and address. I am pulling my hair out, I can't imagine they've never worked with non-profits before. Horrible, heartless, confusing customer service, I will NEVER recommend this company unless you want to waste your time, energy, and get on the verge of tears.
Simple upload and purchase process. Apparent language difference with customer service created a bit more back and forth than ideal when proofing the design, but the flag received looked great.
Hello Shannon. Thank you for taking the time to review your recent BannerBuzz purchase. We are glad that the custom rectangle flag met your expectations.
Please accept our apologies for any trouble you had while communicating with our support team. Though we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us; we have reviewed the conversations and are sharing your feedback with our support team.
If you face any such issues in the future, please do not hesitate to request a call back from a supervisor. We appreciate your time and business. Thank you for choosing BannerBuzz.
Pretty easy upload and purchase process.
So far ok. A little challenging with size of letters. I wish the design consultants would have helped with that.
This was a very easy site to search for, develop on and complete the process using the words we desired to be on the banner. It had what we needed for the price we wanted.
Thanks again! It looks great! Just exactly as we ordered.
Easy to work with and customize my decal. The customizing of the label was very easy and they helped me sharpen the image. Wonderful job.
Easy to work with and customize my decal
Quick and easy once I figured out where to look for shipping options
Quick and easy once I figured out where to look for shipping options
This process was very easy and very user-friendly. I had no problem making my order and the price was the lowest that I found online.
I got my order quickly and the quality of the product was great.
Very happy with my banner. My church and I will absolutely be repeat customers.
This process was very easy and very user-friendly. I had no problem making my order and the price was the lowest that I found online.
Great product and a great price with free shipping
Great product and a great price with free shipping
Easy to order. Exactly what I wanted. Exactly what I got!
Answer: Absolute scam. It is based in India and the quality differed from the UK standards. Had an absolute horrible experience with them. Avoid at all cost
Answer: It is an absolute scam. Please avoid at all cost. I had a horrible experience and got scammed for ÂŁ200
Answer: No, they never recorrect order or never help you in getting it right. They will leave you in a limbo after the product is delivered, for me they did not provide any instructions and spending hours over phone, chat and email support thee refuse to give any instudtions and asked to figure it out myself. Now i am in loss of over $6500 :(
Hi David, Thank you for your feedback. We have worked hard to make the order process simple and easy to follow. Your appreciation tells us we are doing it right and encourages us to keep offering the right options, products and services.