Thank you very much for your quick and helpful behavior. I am very satisfied with the approach. Thanks again.
Everything is okay. I recommend Banggood. Very good contact and helpful consultants. I am happy with my purchases
Company would be concerned with customer satisfaction. Always resolves any problems quickly ensuring the satisfaction of your customers
We got a fast reply and the corespondant for to our satisfaction. They were willing to find solutions to our choice and it was kind and very freindly comunication
I purchased a WPL C24-1 truck through bangood. Unfortunately there was a problem with the steering. Contacted Bangood, who resolved the issue very quickly. Very satisfied with the service.
About Banggood: They are a direct to consumer cross-border sales online retailer. Products are shipped from one of their 30+ warehouses in the world. They also have warehouses in the US.
About my purchase: I was looking for a remote controlled car and searched all over the internet for a good retailer. There are tons of RC cars out there and the price range even for the same cars is huge. I ended up checking options and prices on the Banggood webpage. I was surprised to see that the same car offered on other well known retailer pages was about 30% less on banggood. I decided to pull the trigger and experience the service myself.
About the app: When I later downloaded the app I was overwhelmed with the number of pictures, rewards offers, deals, etc. They offer a wide range of VIP options and Rewards. But I choose to mostly ignore this part on their app and webpage. Actually I prefer the webpage over the app.
About the order process: I quickly found what I was looking for and overall the ordering process was straight forward. Payments can be arranged in a variety of ways an I choose Paypal. There is a shipping charge unless you meet a certain amount. My product shipped from the US directly and it took about 10 days to arrive. Their tracking system claims that the package has been sterilized before it shipped out. I am very happy with the overall order experience.
About the customer service: The product arrived in a flawless condition. Unfortunately after a few days the product showed signs of concerns and I contacted the banggood customer service via the app. My request got a response within 12 hours. Everyone was quick and really trying to solve my problem as quick as possible. Everything was handled to my full satisfaction and I like to thank the customer service for this painless experience.
Overall everything worked very well and they will probably see me again.
A truly flawless company in all, it is a pleasure to buy on BANGGOOD.
There is always ready, fast and 360-degree help on any request.
Congratulations, keep it up.
Thanks
Un'azienda veramente ineccepibile in tutto, è un piacere acquistare su BANGGOOD.
C'è un aiuto sempre pronto, veloce e a 360 gradi su qualsiasi richiesta.
Complimenti, continuate così.
Grazie
We bought a fan, which didn't function properly. It was replaced without question. We were very impressed.
They replied quickly and replaced the broken part. Their phone support is just as nice and friendly.
Excellent after sales service, I had a problem with an order and within a few days the staff found a solution for me! Thanks
It happened that the courier company damaged the package in shipment. Support responded to my messages immediately and helped a lot with the problem.
The product that I bought had a technical issue. I got in touch with Customer Service and they offer a replacement a day later.
Francis B
I had a problem with a deffective product twice, but costumer support surprised me for being so attentive and quick to solve the issue.
I can alway trust that Banggood makes things right. Even if a item is damaged or lost in mail there is no problem getting it solved.
I had a small issue with one item, promptly solved by customer service. In about 24hrs they present me a valid solution.
Great service! I was delighted with the service of this company, really very good... I always recommend to friends and family
Great prices, great products, and they have an awesome customer service, I recommend without any doubt.
Great web to find anything related to technology! They answer in less than a day if you have problems or need anything. I recommend it a lot.
This is really one of the best online stores in EU. This is why it has EU shipping without additional taxes. Also it has good after sales management.
Very satisfied with overall service. Good product fast shipping and good and kind customer service. I will purchase from banggood again
Overview
Banggood IN has a rating of 3.5 stars from 232 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Banggood IN most frequently mention customer service, full refund and defective product. Banggood IN ranks 25th among Marketplace sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members