Your representative cannot even find my policy with Homesite, even though the declaration page clearly states Bamboo Ide.
Thank you for being there for my family and myself in the timely fashion during this time. Thank you for being professional and on point.
Hey, Javier! Your experience is what it's all about! We're jumping for joy over this one. Thanks a million for sharing. Cheers, Bamboo Insurance
The Insurance Agent that worked with me was professional and thoughtful. He provided ongoing communications and was sensitive to my situation and frustration. Dustin Winner is an asset to the Bamboo Insurance Company.
Hi, Rosss! This is awesome to hear about! We second that Dustin's great, and we're happy to hear they gave you an experience worth sharing.
Cheers,
Bamboo Insurance
We were so lucky to have bamboo services to help us during our flooding incident.bamboo was caring and supportive of our claim and very helpful.
Hello, Carmen! Your review put a big smile on our faces! We're thrilled to hear about your great experience and can't wait to keep up the good work. Thanks for sharing! Cheers, Bamboo Insurance
It is a bit premature to evaluate accurately as our repair work is yet to start. But Bamboo has been responsive to all of my questions so far - to my relief & even gratitude, especially the claims agent. She was reassuring & wonderful.
Hi, Clarisse!
We really appreciate the excellent rating. 🙌 We look forwards to providing you with great (and relieving) service throughout your claim.
Best,
Bamboo Insurance
I highly recommend Bamboo Insurance. My homeowners insurance here in California had decided to pull out. Bamboo insurance was highly recommended in my local town. I am so glad I listened to the review. From start to finish it was a great experience. Non stressful,punctual and very informative! Chris idea Diaz did a wonderful job sending me texts and emails appraising me of everything. I have highly recommended this company to all my family and friends. Job well done!
Hi, Libby!
Your review made our day! We'll make sure to pass your positive feedback along to Criseida. Thanks so much for sharing!
Best,
Bamboo Insurance
It was a pleasure to work with my agent Noah Larson. He was very helpful in finding a policy that fit my needs. He explained my options clearly, answered all questions & seemed genuinely concerned that I get appropriate coverage. I will recommend to anyone who is in the market for insurance.
Hi, Nancy Jo! This is awesome to hear about! We second that Noah's great, and we're happy to hear they gave you an experience worth sharing.
Cheers,
Bamboo Insurance
In California my insurance doubled in premium price, I heard about Bamboo and Edgardo Farias was my agent. Concise, clear, helpful, knowledgeable about all aspects of auto and property insurance, he made the process easy and I felt confident in my decisions and choice. I have referred him to many of my friends.
Hi, Marla! Thanks for leaving such amazing feedback about the service Edgardo provided you! We're delighted to hear that it was an experience worth sharing. Thank you for the referrals, as well!
All the best,
Bamboo Insurance
Cooper have gave a quote to start with, followed up with a call and detailed me everything aspect. Further assisted me in decision making! Definitely recommend him
Hi, Sundeep!
We're so glad to hear your experience with Cooper was reflective of our mission, to bring ease to the insurance experience. Thank you so much for taking the time to leave this review! We look forward to continuing this type of experience for you!
All the best,
Bamboo Insurance
After shopping, several companies for pricing, I came across bamboo and was placed in contact with Richard L. Outstanding customer service and was able to help me with a new policy was which was half the price of what I am currently paying, Thank you, Bamboo and I will refer all my friends to you!
Hi, Daniel! We love hearing this! You deserve an amazing experience, and we're glad Richard was able to deliver (doesn't surprise us though). Thanks so much for sharing!
Best,
Bamboo Insurance
I was randomly placed in the hands of Trace Baca and I'm very glad for it. After a first refusal she found an alternative for me already approved. Thank you Trace!
Hi Nick! Wow, this is an incredible review for Trace. We're elated that you got the experience you deserve, and that Trace went the extra mile to make sure of that! Thank you for choosing to work with us!
Cheers,
Bamboo Insurance
Personal and effective, Noah L. Was able to help me find the right plan and coverage in 24 hours for our home in California, where it has become extremely difficult to obtain coverage. His efforts are very much appreciated and the best I've received from someone on this industry.
Hi, Adam! We love hearing this! You deserve an amazing experience, and we're glad Noah was able to deliver exactly that. Thanks for sharing!
Best,
Bamboo Insurance
Rahman was very kind, knowledgeable and helpful. He responded quickly and helped us secure homeowners insurance after being cancelled by our long time insurer (in CA but with a wildfire risk of zero).
Hi, Cheryl! We're so happy to hear about your great experience with Rahman. It's the exact kind you deserve, especially when having to look for insurance! Thanks so much for sharing about this.
Cheers,
Bamboo Insurance
I'm in Southern California, and I'm moving house. It's November 2023, and several large insurers have stopped writing new policies in the state, I think mainly because of wildfire risk. I've had our current home insured with Farmers for about 30 years, without a single claim. So I asked them for a quote. They were very reluctant, and slow. After ~2 weeks of back and forth, they eventually provided one based in the California FAIR plan (which isn't great). In the meantime, I had kept looking, and a couple of companies refused coverage because of "fire risk". Note that our soon-to-be new home is NOT in a high risk fire area (according to the official map), so who knows what their decisions are based on.
But then Bamboo came through, with good coverage at a reasonable price. The agent, Jay, was very responsive to questions. Obviously, I can't comment on what happens if I have a claim (I hope not to find out:-)) but certainly the experience has been excellent so far.
Hi, James! Wow, this is an incredible review for Jay. We're elated that you got the experience (and coverage) you deserve, and that Jay went the extra mile to make sure of that! Thank you for choosing to work with us!
Cheers,
Bamboo Insurance
Sign up was very fast and easy. Agent had very good advice on coverages. Overall very good so far. The user website however is very bare minimum and only allows for making payments. You can't see your policy or update anything which is not really acceptable in this day and age. All other companies have these basic features.
Hi, David! Thank you for this honest feedback. We’re happy that your experience with your agent was on point! Regarding your feedback on the client portal, thank you for sharing that - and we hear you. We’re continuing to focus efforts on enhancing the online experience for our clients, and this type of feedback is incredibly helpful. Thanks, again, for choosing to share about your experience with us!
All the best,
Bamboo Insurance
I was impressed with the exceptional level of service provided. The agent Brett Hanson exhibited a remarkable commitment to prompt communication, ensuring that all inquiries and concerns were addressed in a timely manner. Moreover, the agent demonstrated a deep understanding of the available coverage options and provided detailed explanations, which greatly assisted me in making well-informed decisions.
Hi, James! We're so thrilled to hear about your positive experience with Brett. It's the exact kind you deserve when purchasing something as major as insurance! Thanks so much for sharing.
Cheers,
Bamboo Insurance
I was notified my homeowner's insurance carrier was not renewing policies written in California. A friend referred me to Jeremiah at Bamboo Insurance. I was immediately put at ease by Jeremiah. He was very professional and friendly. He asked the pertinent questions, began the application process, filled in all the data, made some procedural suggestions, and was able to get an insurance company to bind and eventually write my coverage. I am so relieved and have peace of mind thanks to Jeremiah. I know I can count on him if I have any questions. Well done, Jeremiah
Hi, Dona! You taking the time to share your amazing experience with Jeremiah means a lot to us. We're so glad to hear you were left with peace of mind from it. Thanks for sharing!
Best,
Bamboo Insurance
I've had a very comprehensive, responsive experience with Bamboo Insurance Company.
The offered coverage and price offered was spot on.
I highly recommend checking out this company for your homeowners insurance needs.
Hi, John! Wow, this is an outstanding review. We're so happy to hear that you got the experience you deserve. Thank you for choosing to work with us!
Cheers,
Bamboo Insurance
Thank you Bamboo insurance services for your courteous & efficient quote and activation of new insurance policy within my budget.
Hi, Jesse! We're so glad to hear your experience was reflective of our mission, to bring ease to the insurance experience. Thank you so much for taking the time to leave this review! We look forward to continuing this type of experience for you!
All the best,
Bamboo Insurance
Tina Mendoza was very thorough. Pleasant attitude and very helpful.
Hi, Jacquie!
Your feedback is music to our ears! We're grateful you chose us, and delighted your experience lived up to both of our expectations. Thank you for sharing!
Best regards,
Bamboo Insurance
Overview
Bamboo Insurance has generally cultivated a positive reputation for its knowledgeable and supportive agents who provide clear communication and personalized service, particularly during stressful situations like claims processing. Customers frequently express appreciation for the professionalism and responsiveness of their representatives, which enhances overall satisfaction. However, some reviews highlight significant concerns regarding service delays and difficulties in communication, particularly when urgent assistance is needed. These inconsistencies suggest a need for improved internal communication and responsiveness to ensure that all clients receive timely support. Overall, while customer experiences vary, the company shows promise in its service approach.
This summary is generated by AI, based on text from customer reviews
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- Midvale, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bryant,
Thank you for bringing this to our attention! We are deeply concerned to hear this and want to ensure that you get the level of service we prioritize. Would you mind emailing us your policy number at hello@bambooinsurance.com so we can assist further?
All the best,
Bamboo Insurance