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BÆRSkin Hoodie Reviews Summary
BÆRSkin Hoodie has a rating of 2.4 stars from 328 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BÆRSkin Hoodie most frequently mention customer service, credit card and phone number. BÆRSkin Hoodie ranks 3rd among Jackets sites.
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I ordered 5 hoodies in the recent past. The large model fits best. I like grey and tan. My name is Andy. Not Casey. My e mail is *******@icloud.com. Feel free to contact me or send me a couple bearskins at no cost. You have tried to contact me under the assumption my name is Casey Haley on several occasions. It is not only annoying but suspicious and frustrating
I am having a horrific experience with customer service and this company standing behind their product in regards to a quality issue, ie. Damaged product upon delivery. The issue is with the Hoodie 3.0 that I purchased on 11/23/23, upon the product's delivery, in a STUFFED BAG, I noticed a rip in the fabric at a seam area, which as everyone knows, will unravel with time and washings. I reported the problem immediately. The issue has STILL not been addressed after NUMEROUS emails on 8 different days. I have invested not only the cost of the product, $100, (arriving in a disturbing packaging style) but an extreme amount of my time and energy with this company over an issue that could have been easily solved weeks ago, in time for Christmas. Needless to say, a quality, undamaged hoodie didn't make it in time for the Christmas gift I had intended for my husband, requiring it to be replaced with another item. They will NOT even entertain the request for a refund. Still no help in resolving the issue, over a month later! What ever happened to ethical standards?
Hi Christy,
Thank you for taking the time to share your thoughts with us!
I'm truly sorry for the frustration you've experienced with our customer service and the quality issue with your hoodie. Rest assured, I appreciate your feedback, and I am glad to see that our team has been able to address the problem and resolve it via email.
Our customers' satisfaction is the most important thing to us, and we are actively reviewing our processes to prevent similar situations in the future.
We appreciate your understanding!
Best,
Stephanie
I've ordered a total of 5 baerskin hoodies. The two I ordered were received. Premium price, poor shipping process.
Dear Richard,
Thank you for contacting us regarding this case!
Let me just kindly assure you that we are here to help you and that your satisfaction as a customer is very important to us.
I checked your order in the system and found that your package is on its way to you at this point. Please contact me at stephanie@baerskinhoodie.com for any additional information and I will respond immediately.
Thank you for your patience and understanding!
Kind regards,
Stephanie
It's been a month and I still haven't received my hoodie. I've tracked it doing circles around my location. Do not recommend buy from baerskin
Hi Corey,
Thank you for taking a few minutes to share your feedback!
We are sorry to hear that your order still hasn't arrived.
Upon checking, it seems that there was an issue with the shipment of your order.
We have recently sent you an email regarding this. Kindly check your inbox.
Best,
Stephanie
Bought 2 first Gen hoodies & left a feed back about needing a draw string for the hood & ways to tighten the sleeves. I see the 2.0 has these. Seeing as I bought a couple, I would think at least a thank you. Or an offer on the 2.0... something.
Hi Troy,
Thank you for taking a moment to share your thoughts here!
We understand that you bought the first version of our Baerskin Hoodie, and when you tried to contact us to provide feedback on the hood and sleeves, you did not receive a response.
That must have been frustrating for you, especially as you have bought multiple products from us and provided feedback about our product.
If you still haven't received a response after all this time, please email me at stephanie@baerskinhoodie.com, and I will help offer a satisfactory solution for you.
Best,
Stephanie
I ordered two on 12/3/23. It is now saying I won't receive my order till 12/28/23. Which is after Christmas. I tried calling while on hold they dropped the call. I do not recommend ordering anything from this company
Hi Maria,
Thank you for taking the time to leave a feedback here!
It seems that the long shipping time has left your experience with us so much to be desired.
We understand that it is important for you to receive your Baerskin Hoodies before Christmas so you can give them as gifts.
We must admit that we have been having a hard time shipping orders in a timely manner due to the high volume of orders this peak season.
We have made upgrades to our shipping department, so we expect things to improve soon.
As for your order, it's still on its way to you. We have recently sent you an email regarding this matter. Kindly check your inbox.
Best,
Stephanie
My hoodie arrived with the BearSkin tag upside down. I just cut off the tag, but mentioned it in the review. Customer service contacted me and I was sent another new hoodie. They clearly stand by the product. I will say to wear it on colder days. It really keeps you warm and can too warm when the temperature goes up.
Hi Rob,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
It is also essential to us that you had good communication with our customer support team and that everything related to the exchange was immediately addressed in your favor.
Our goal is to answer clients as soon as possible so that they are always aware of the status of their orders. We want your purchasing experience to be complete satisfaction, from ordering to enjoying the product.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
I wish I had read more reviews before buying this. I got one for my brother and myself, it was going to be a holiday present for him but I am a little embarrassed to give it to him now. They had a good idea, lots of pockets, it fits all right I am 6'1" and got a L. Just doesn't feel that warm, definitely won't put it through the dryer. I live in the mountains in Colorado and the ads made me think this would be the perfect hiking jacket on warm winter days or cool spring and fall afternoons. I can tell the wind will rush right through it. Just like others have said. The zippers feel cheap, worried they will break. Not worth $100, maybe $40 tops. They look cool, but it's just basic fleece material, no cool technology here. This will be a summer hoodie I wear next to the fire and I'll let Mother Nature ruin it with sparks and holes and smoke. Merry Christmas shop elsewhere! Just disappointed, they got me! The Chinese win again!
Hello Thomas,
Thank you for taking the time to share your impression with us!
We are sorry to hear that you didn't find your hoodie warm enough. In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer. We are sorry that you didn't recognize these features the same way.
Let me just assure you that our designers made the fit a bit looser because our customers occasionally want to wear another layer of clothing underneath for extra warmth on cold winter days. However, we understand that this doesn't work for you and we are sorry about that.
Regarding where our hoodies are made, let me just reassure you that our design, testing, and manufacturing centers are located all over the world, from Europe to Africa and Asia.
We are an international company, our headquarters are located in the US, but we have offices all around the world, just like our warehouses. We always try to send the products from the warehouse located nearest to you.
We want to be absolutely sure that we have done everything in our power to ensure your satisfaction as a customer. If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
Thank you for your understanding!
All the best,
Stephanie
Arrived as promised. Washed a directions and came out as new
Hi Roger,
Thank you very much for sharing your impression with us!
We are very happy to hear that you are enjoying the practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with pockets that are there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
After I made a mistake in my order. That I managed to get corrected. My Hoodie arrived. Better than expected. Fantastic garment.
Was given a tracking number. The package left the original shipping point, but was never seen after that. Tried contacting the company. Several times I've gotten no response! Rip off buyer beware
Dear Teresa,
Thank you for contacting us regarding this case!
Let me just kindly assure you that we are here to help you and that your satisfaction as a customer is very important to us.
I checked your case in the system and found that our agent has already responded to you. I also checked your order in the system and found that your package is on its way to you at this point. Please check your email inbox and continue communicating with our agent regarding your order.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
Thank you for your patience and understanding!
Kind regards,
Stephanie
Delivery was timely and as advertised, I also liked the fact that the Hoodie keeps me warm and has sufficient amount of pocket space.
Hi Ray,
Thank you so much for sharing your impression with us!
We are very happy to hear that you are enjoying the quality and practical design of your new hoodie.
It's made from high-quality fleece, great for outdoors as it provides effective protection from the wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with a bungee cord, extended back length - this all provides an extra dose of warmth.
We are particularly delighted to hear that you are pleased with the delivery time, as we have worked hard with our shipping partners to accelerate this process, and we are now seeing the benefits.
Your confirmation gives us a sign that we are on the right track and that we should carry on as before.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
Bought two of these as Xmas gifts in early October of last year. Arrived the following February.
Dear Tony,
Thank you for contacting us regarding this!
I checked your case in the system and found that after the first unsuccessful delivery, we sent you a replacement and that is the reason you waited for your hoodie longer than you expected. We are sorry for this inconvenience you experienced!
When it comes to the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we working on improving this service and we expect better results in this aspect very soon.
Thank you for your understanding! If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
All the best,
Stephanie
Fits well and love all the pockets and that it is windproof. I've noticed though that the zipper will separate at the bottom on occasion, probably because of the zipper's small tooth size. This is fixable just by unzipping the zipper all the way and then rezippering.
Hello Janet,
Thank you very much for this feedback!
We are very happy to hear that you are enjoying your new hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.
We are especially proud of the nine-pocket design, which is there to provide ample storage space for essentials during various activities.
The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.
Baerskin Hoodie features a 2-way zip that is designed to open from the bottom of the zip as well as from the top. This type of zip adds extra breathability and better temperature control, as well as easier access to internal pockets.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Skeptical at the time of purchase but after one cold night in it, I preach to anyone who will listen. Warmest hoodie in the planet!
Hi Tim,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Zipper on the wrong side, collects lint like a vacuum, sized incorrectly, took way TOO LONG to get. I'll NEVER buy another one EVER. I tell my friends, too. Not very warm, either. Very unhappy with it. I bought one when they first came out and ended up giving it to my son and he never wore it either.
Hello Terry,
Thank you so much for taking a few moments to share your experience with us!
When it comes to choosing the right size, we always invite our customers, in case they cannot make a decision on their own based on the size chart, to contact us in order to provide them with the necessary help.
We also want to remind you of our exchange policy. It is just needed that the customer contact us within 14 days after the delivery date and we will get back to them with a satisfactory solution.
Regarding the positioning of the zipper on our older model of Baerskin Hoodie which you received, we can confirm that this was, in fact, an intended feature of our product. This particularity occurred simply because our hoodie was designed in Europe. The positioning of the zipper on the left side is a marker of all European men's clothing designs.
Please rest assured that this feature is neither a manufacturing defect nor an indication of the fact that the hoodie had been created for a specific gender group. We have recently released a separate version of the hoodie for women, but the placement of the zipper in this version is the same due to the reason stated previously. We apologize for the confusion.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the design of the pockets and an American-style zipper on the right side. Check our offer on the website, we would be very glad if you give this latest version a chance.
For all other questions, you can contact me at stephanie@baerskinhoodie.com and I will be happy to help you.
All the best,
Stephanie
I live in northern Minnesota and this hoodie you could say is a coat, I where it daily
Hi Wally,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Easy purchase and prompt delivery. Provides enough warmth yet very versatile.
Hi Darren,
Thank you for sharing your thoughts with us!
We are glad you had an overall positive experience shopping with us. We strived to make our offer varied and easy to choose from on the website, and we also prioritize good communication with our customers. We want you to enjoy the shopping process from ordering to consuming the product.
We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie because it is another confirmation that the effort has paid off and that our product meets the high standards of our customers.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
Nice hoodie, but didn't fit the way I wanted it to fit…. 2XL was "way" too big for me and "I'm 6'4" tall and 250lbs. But aside from that complaint the hoodie is "AWESOME!" Keeps me warm and has a TONE of pockets! Loving this hoodie
Hi Victor,
Thank you very much for sharing your thoughts with us!
When it comes to hoodie sizing, we are glad if you find the item you received good, but we would like to remind you also of our exchange policy. The customer only needs to contact us 14 days after the date of delivery and we will get back to you quickly with a satisfactory solution.
We are very happy to hear that you are enjoying the warmth and practical design of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to different situations.
That's why we created a cut with nine pockets that is there to provide enough space to store your essentials during different activities such as walking, hiking, or cycling.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
I bought a men's Grey hoodie for my husbands birthday. He loved it. I went with a size medium and it fit him perfectly.
Hello Edith,
Thank you very much for this feedback!
We are very happy to hear that your husband is enjoying his new hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.
The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gary,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
We are also very glad to hear that you are satisfied with the delivery time because we have worked hard with our shipping partners to speed up this process and now we are seeing results.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie