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BÆRSkin Hoodie Reviews Summary
BÆRSkin Hoodie has a rating of 2.4 stars from 1,494 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BÆRSkin Hoodie most frequently mention customer service, credit card and phone number. BÆRSkin Hoodie ranks 3rd among Jackets sites.
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The hoodie overall is excellent! Lots of pockets, the hood fits well when tightened. However, the velcro on the sleeves needs to be reversed with the hooks put on the sleeves and the loops put on the tabs. As they are now, with the hooks on the tabs, they catch on EVERYTHING!
Love my Baer skin hoodie. Keeps me warm and not overly heavy. Very comfortable and well made. Ordered the small for my husband (according to size chart) but was too small for him, so I ended up with it.
Hi Nancy,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the comfort of your new hoodie. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
We're glad you found the hoodie you received to be a good fit, but we just want to remind you of our exchange policy. You just need to contact us within 14 days after the delivery date and we will get back to you with a satisfactory solution.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Bought two of these as Xmas gifts in early October of last year. Arrived the following February.
Dear Tony,
Thank you for contacting us regarding this!
I checked your case in the system and found that after the first unsuccessful delivery, we sent you a replacement and that is the reason you waited for your hoodie longer than you expected. We are sorry for this inconvenience you experienced!
When it comes to the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we working on improving this service and we expect better results in this aspect very soon.
Thank you for your understanding! If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help
All the best,
Stephanie
Fits well and love all the pockets and that it is windproof. I've noticed though that the zipper will separate at the bottom on occasion, probably because of the zipper's small tooth size. This is fixable just by unzipping the zipper all the way and then rezippering.
Hello Janet,
Thank you very much for this feedback!
We are very happy to hear that you are enjoying your new hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.
We are especially proud of the nine-pocket design, which is there to provide ample storage space for essentials during various activities.
The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.
Baerskin Hoodie features a 2-way zip that is designed to open from the bottom of the zip as well as from the top. This type of zip adds extra breathability and better temperature control, as well as easier access to internal pockets.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Skeptical at the time of purchase but after one cold night in it, I preach to anyone who will listen. Warmest hoodie in the planet!
Hi Tim,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Zipper on the wrong side, collects lint like a vacuum, sized incorrectly, took way TOO LONG to get. I'll NEVER buy another one EVER. I tell my friends, too. Not very warm, either. Very unhappy with it. I bought one when they first came out and ended up giving it to my son and he never wore it either.
Hello Terry,
Thank you so much for taking a few moments to share your experience with us!
When it comes to choosing the right size, we always invite our customers, in case they cannot make a decision on their own based on the size chart, to contact us in order to provide them with the necessary help.
We also want to remind you of our exchange policy. It is just needed that the customer contact us within 14 days after the delivery date and we will get back to them with a satisfactory solution.
Regarding the positioning of the zipper on our older model of Baerskin Hoodie which you received, we can confirm that this was, in fact, an intended feature of our product. This particularity occurred simply because our hoodie was designed in Europe. The positioning of the zipper on the left side is a marker of all European men's clothing designs.
Please rest assured that this feature is neither a manufacturing defect nor an indication of the fact that the hoodie had been created for a specific gender group. We have recently released a separate version of the hoodie for women, but the placement of the zipper in this version is the same due to the reason stated previously. We apologize for the confusion.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the design of the pockets and an American-style zipper on the right side. Check our offer on the website, we would be very glad if you give this latest version a chance.
For all other questions, you can contact me at stephanie@baerskinhoodie.com and I will be happy to help you.
All the best,
Stephanie
The BAERSkin jacket is nice. Lots of pockets. I don't like the "visor" on the hood. It just gets in the way by hanging in my face. It might be better if the visor was more of a curved shape. I will probably cut it off. While it is comfortable, I live in a windy area and the wind cuts through the jacket more than I would like.
Hi Nathan,
Thank you so much for sharing your thoughts with us!
We understand that you expected more protection from the wind when it comes to our hoodie. Let me just kindly remind you that it has adjustable cuffs on the sleeves, an elastic bungee cord on the waist, and an elastic bungee cord on the hood - all designed to keep the wind out. We are sorry to hear that you didn't find this feature of the product the same way.
Regarding the peak on the hood, our designers have designed it to provide protection to the eyes from rain and sun rays while moving through nature. However, we understand that you didn't find it useful and we are sorry about that.
It is also essential to us that you have good communication with our customer support team. Our goal is to answer clients as soon as possible so that they are always aware of the status of their orders. We want your purchasing experience to be complete satisfaction, from ordering to enjoying the product.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
It has been over 3 weeks since my order was shipped. I have tried to track the shipment but since it arrived in the US the tracking system has shut down. After waiting about 45 minutes on the phone today I was able to speak with a very nice women. Unfortunately she could not help me. It appears to me that the shipment is lost. I asked her "how do I cancel the order and get a refund"? The answer ie I have to refuse the order when it arrives. But what if it never arrives? Response, refuse it when it arrives! My next call is to the CC company to dispute the charge. I guess I expected this to be a high end, great quality product with service to match. I guess I expected too much!
Dear Terry,
Thank you for contacting us regarding this case!
Let me just kindly assure you that we are here to help you and that your satisfaction as a customer is very important to us.
I checked your order in the system and found that your package is on its way to you at this point. Please contact me at stephanie@baerskinhoodie.com for any additional information and I will respond immediately.
Thank you for your patience and understanding!
Kind regards,
Stephanie
Hi Barry,
Thank you for sharing your thoughts with us!
We are glad you had an overall positive experience shopping with us. We strived to make our offer varied and easy to choose from on the website, and we also prioritize good communication with our customers. We want you to enjoy the shopping process from ordering to consuming the product.
We are very happy to hear that you are enjoying the quality of your new hoodie because it is another confirmation that the effort has paid off and that our product meets the high standards of our customers.
Thank you for choosing our brand. We hope to see you soon in our online store again.
All the best,
Stephanie
Comfortable, warm and practical hoodie which can be used in multiple situations. Reasonably-priced and wears well.
Hello Patrick,
Thank you very much for this feedback!
We are very happy to hear that you are enjoying your new hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.
We are especially proud of the nine-pocket design, which is there to provide ample storage space for essentials during various activities.
The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.
Your satisfaction tells us that we have once again succeeded in reaching the high standards of our customers, and we are very pleased about that.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Not a fan of how it fits when you are not all closed up for maximum heat retention. Many of the zipper flaps are not set up for laying flat against the body when not in total coverage mode. This is not always a bad thing. If you are going to use this product as a casual coat it may not be your best option. I have regulated mine to an emergency coat I carry in the winter in my truck. Just gives me an extra layer if I need to get out on the road side in an emergency or at least unplanned time outside the truck.
Hi Trent,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
When it comes to the zipper flaps that you feel are not set up for laying flat against the body, rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
I've lived in cold climates most of my life and have owned dozens of hoodies. This hoodie is by far the best I have ever owned.
The only complaint, it zips on the opposite side of what I am accustomed too and it took almost a month to get to me. Other than that, it delivers.
Hi Carl,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying your new hoodie. Our goal was to create a model practical for various activities but also cozy and pleasant to wear.
When it comes to the positioning of the zipper on our older model of Baerskin Hoodie which you received, we can confirm that this was, in fact, an intended feature of our product. This particularity occurred simply because our hoodie was designed in Europe. The positioning of the zipper on the left side is a marker of all European men's clothing designs.
Please rest assured that this feature is neither a manufacturing defect nor an indication of the fact that the hoodie had been created for a specific gender group. We have recently released a separate version of the hoodie for women, but the placement of the zipper in this version is the same due to the reason stated previously. We apologize for the confusion.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and an American-style zipper on the right side. Check our offer on the website, we would be very glad if you give this latest version a chance.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Got mine, just before winter set in. Was kind of mild, so didn't have to wear, anything more, under it, than a t, till February - March. I like, lots of pockets, so it's perfect ( wish they did a microfleece, for warmer weather). I've got, fleece blankets, the same weight, as the hoodie, so I can sleep, with my window open, year round.
Hi Harold,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us. We hope to see you soon in our online store again.
All the best,
Stephanie
The item is wonderful and amazing….the fit is good ……the only issue was my fault because I ordered more than one but only wanted one….returning was somewhat easy….be that as it may we got a wonderful piece of clothing….thank you.
Hi Kenneth,
Thank you so much for sharing your experience with us!
We are very happy to hear that you are enjoying the quality and design of your new hoodie.
It's made from high-quality fleece, great for outdoors as it provides effective protection from the wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with a bungee cord, extended back length - this all provides an extra dose of warmth.
It is very important to us that you had good communication with our customer support team and that everything related to the return of the excess hoodie was quickly resolved in your favor.
Our goal is to respond to customers as soon as possible so they are aware of the status of their orders at all times. We want you to feel sure about your order details from the very beginning until it is delivered to your home address.
Your satisfaction tells us that we have once again managed to reach the high standards of our customers, and for us, there is no better motivation to continue our business in the same manner.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
I order 2 hoodie 1 black and blue and went i order i receive 2 blue hoodie Idid"nt reture the 1 hoodie because it take to long.
Hi Henry,
Thank you very much for sharing your experience with us!
We take great precautions to ensure that every product we ship out matches the size and color selected at checkout. Yet, errors are bound to occur, and we take full responsibility for that.
We hope that you have contacted our customer service in the meantime and that everything regarding the exchange was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Seven days after I placed my order, I received an email stating that my order was being processed. It now has been fifteen days since I placed my order and I have not yet received my order.
Dear Kathy,
Thank you for contacting us regarding this!
When it comes to the delivery time, we have to admit that this has been one of our most significant challenges lately. I just need to kindly assure you that we working on improving this service and we expect better results in this aspect very soon.
I checked your latest order in the system and found that it is on its way to you. For all additional information, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Very happy with my hoodie. Have a few now. I have both the older and newer ones. Very good in my workplace (warehouse) in winter, keeps me warm and cosy. Even have a couple of vests.
Hello Shane,
Thank you very much for this feedback!
We are very happy to hear that you are enjoying your new hoodie in terms of the good fit and practical design. Our goal was to create a model that would be durable and adaptable to different situations, but at the same time stylishly effective.
We are especially proud of the nine-pocket design, which is there to provide ample storage space for essentials during various activities.
The cut of this hoodie is designed to provide both warmth and freedom of movement to the wearer. That's why we carefully worked on the dimensions of the sleeves, the diameter of the chest, and other parameters so that the model provides a perfect fit.
The fact you bought several hoodies, old and new models, tells us that you gained trust in our brand, and for us, there is no better motivation to keep doing our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
Sizing is over sized, might not wish to order normal size. Zipper is backwards, perhaps this is just an European style. Shipping is not well handled. They lost my order, weeks went by not followed up at all.
Found it difficult to reach customer service to reship. After I did reach someone the Hoodie arrived within 2 weeks.
Hi Jerry,
Thank you very much for sharing your thoughts with us!
When it comes to our customer support, we're sorry to hear that you waited longer than expected for a response. We had an increased demand for our products, which also affected our response rate. However, I am happy to inform you that our team has recently expanded and therefore we expect better results in this aspect very soon.
Regarding the hoodie sizing, we are glad if you find the item you received good, but we would like to remind you also of our exchange policy. The customer only needs to contact us 14 days after the date of delivery and we will get back to you quickly with a satisfactory solution.
When it comes to the positioning of the zipper on our older model of Baerskin Hoodie which you received, we can confirm that this was, in fact, an intended feature of our product. This particularity occurred simply because our hoodie was designed in Europe. The positioning of the zipper on the left side is a marker of all European men's clothing designs.
Please rest assured that this feature is neither a manufacturing defect nor an indication of the fact that the hoodie had been created for a specific gender group. We have recently released a separate version of the hoodie for women, but the placement of the zipper in this version is the same due to the reason stated previously. We apologize for the confusion.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and an American-style zipper on the right side. Please check our offer on the website, we would be very glad if you give this latest version a chance.
Thank you for choosing our brand! We hope to see you soon in our online store again.
All the best,
Stephanie
It is a fantastic item except that one the zippers on the back of the hoodie ( there are two) failed.
Hi Bob,
Thank you for contacting us about this case!
We are delighted to hear that you are enjoying your new hoodie. It's made from high-quality fleece, great for outdoors as it provides effective protection from the wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with a bungee cord, extended back length - this all provides an extra dose of warmth.
We are sorry to hear about your back zipper. Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product and we always try to provide a satisfactory solution.
We hope that you have contacted our customer service in the meantime and that you were provided with the necessary assistance.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bonnie,
Thank you so much for taking a few moments to share your experience with us!
We are delighted to hear that you are enjoying the quality of the Baerskin Tactical Hoodie because our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
It's a fleece hoodie, great for outdoors as it provides effective protection from wind - full-length storm flap, elastic waist & velcro cuff, wind-blocking elastic hood with bungee cord, extended back length - this all provides an extra dose of warmth.
When it comes to the velcro in the sleeves that you would like to be reversed, rest assured that I will forward your feedback to our design team so they can consider this feature in the future. We believe that the product can always be improved and that is why we are always open to hearing the opinions of our customers.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the design and the cut. Please check our offer on the website, we would be very glad if you give this latest version a chance.
Thanks for shopping with us! We hope to see you again soon in our online store.
All the best,
Stephanie