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BÆRSkin Hoodie Reviews Summary
BÆRSkin Hoodie has a rating of 2.4 stars from 1,494 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BÆRSkin Hoodie most frequently mention customer service, credit card and phone number. BÆRSkin Hoodie ranks 3rd among Jackets sites.
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They will bill you for products and will never ship them. It is 100% a scam don't be fooled with the fake reviews and slick commercials. There is no product and they don't ship anything!
I placed an order today but I ordered the wrong size. I tried emailing them but I received no reply. I contacted paypal about getting a refund. Hopefuly they can resolve this matter.
Hi Scott,
Thank you for sharing your feedback with us!
I apologize for any inconvenience you've experienced regarding your order and the sizing issue.
Your satisfaction is important to us, and we want to ensure we address your concerns promptly. Rest assured, one of our agents will contact you in the shortest time possible.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best,
Stephanie
I am having a horrific experience with customer service and this company standing behind their product in regards to a quality issue, ie. Damaged product upon delivery. The issue is with the Hoodie 3.0 that I purchased on 11/23/23, upon the product's delivery, in a STUFFED BAG, I noticed a rip in the fabric at a seam area, which as everyone knows, will unravel with time and washings. I reported the problem immediately. The issue has STILL not been addressed after NUMEROUS emails on 8 different days. I have invested not only the cost of the product, $100, (arriving in a disturbing packaging style) but an extreme amount of my time and energy with this company over an issue that could have been easily solved weeks ago, in time for Christmas. Needless to say, a quality, undamaged hoodie didn't make it in time for the Christmas gift I had intended for my husband, requiring it to be replaced with another item. They will NOT even entertain the request for a refund. Still no help in resolving the issue, over a month later! What ever happened to ethical standards?
Hi Christy,
Thank you for taking the time to share your thoughts with us!
I'm truly sorry for the frustration you've experienced with our customer service and the quality issue with your hoodie. Rest assured, I appreciate your feedback, and I am glad to see that our team has been able to address the problem and resolve it via email.
Our customers' satisfaction is the most important thing to us, and we are actively reviewing our processes to prevent similar situations in the future.
We appreciate your understanding!
Best,
Stephanie
El producto es muy bueno, pero eso de que su precio real es de más de 300 dólares americanos suena a mentira. Y si es real, hay una sobrevaloración que no es real. Luego de haber comprado 3 sudaderas, ofrecen otro descuento de 20% pero solo por 24 horas, otro engaño más, no porque no lo den sino porque es solo por 24 horas. Todas técnicas de mercadotecnia o merchandising antiguas y pasadas de moda. Subestiman a los clientes. Da vergüenza comprar en una tienda o una marca con esas ideas. Señores, están detenidos en el tiempo, nada de esos métodos son necesarios para vender hoy! Muy Pobre! Sin olvidar lo que se demoran en entregar la mercadería, otra antigüedad.
Hola Darwin,
¡Muchas gracias por tomarse unos minutos para compartir su experiencia con nosotros!
Estamos encantados de saber que estás disfrutando de la calidad de tu nueva sudadera con capucha. Nuestro objetivo era crear un modelo que fuera duradero y adaptable a diferentes situaciones, pero al mismo tiempo elegante y eficaz.
Estamos especialmente orgullosos del diseño con muchos bolsillos, que ofrecen un amplio espacio de almacenamiento para lo esencial durante diversas actividades.
Lamentamos que no hayas encontrado tu sudadera con capucha lo suficientemente abrigada. En la producción utilizamos forro polar de la más alta calidad, que está ahí para proporcionar el calor necesario, pero al mismo tiempo es ligero, lo que garantiza libertad de movimiento al usuario. Lamentamos que no haya reconocido estas funciones de la misma manera.
Cuando se trata del precio de nuestras sudaderas con capucha, viene determinado por el precio de los materiales de alta calidad que utilizamos en la producción para satisfacer todas las necesidades de nuestros clientes de la mejor manera posible. Nuestro objetivo es que nuestro producto sea duradero y brinde muchos años de disfrute a todos los que lo usen.
Tomamos muy en serio las sugerencias de nuestros clientes. Si tiene alguna otra sugerencia, envíeme un correo electrónico a stephanie@baerskinhoodie.com y con gusto lo ayudaré.
Gracias por comprar con nosotros!
Mis mejores deseos,
Stephanie
I've ordered a total of 5 baerskin hoodies. The two I ordered were received. Premium price, poor shipping process.
Dear Richard,
Thank you for contacting us regarding this case!
Let me just kindly assure you that we are here to help you and that your satisfaction as a customer is very important to us.
I checked your order in the system and found that your package is on its way to you at this point. Please contact me at stephanie@baerskinhoodie.com for any additional information and I will respond immediately.
Thank you for your patience and understanding!
Kind regards,
Stephanie
Customer support is poor after calling during their hours they hangup the phone. I have no shipping information 19 days after my order was placed. The chat feature also does not work. I have not seen the products and hope the quality is good.
Hi Gerald,
Thank you for contacting us about this case!
I checked your case in the system and found that our agent has already responded to you. Please check your email inbox and continue communicating with them to find a satisfactory solution together.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
I ordered their hoodies, came in a month later! They sent the wrong size lol! Called their support 4-5 times no one ever picked up! They said there was a long wait lol I waited each time only to be hung up on! The support sit page online is bogus! Their chat line waited for reply for hours nothing, went back on again lol only to get a message sorry we missed you! No return receipt in package!
Seems like a scam!
Hi Nancy,
Thank you for contacting us about this case!
I checked your case in the system and found that our agent has already responded to you. Please check your email inbox and continue communicating with them to find a satisfactory solution together.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Ordered December 4. Site said it would arrive before Christmas. But cannot track order, and customer service just rings and hangs up. And no one responds on their 24/7 chat! I'm calling my bank. This is a total scam.
Hi Mary,
Thank you for contacting us about this case!
We are sorry that we were not able to answer you earlier. We had an increased demand for our products, which also affected our response rate.
We hope that you have contacted our customer service in the meantime and that everything regarding the delivery was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
Where to start?! First tracking number, not a real tracking number: didn't work and was too long. Never provided a carrier. Asked twice about my shipment. Second time they responded with a totally different tracking number that said it was delivered, had no carrier name, no delivery address, and a very sketchy long email stating "the carrier sometimes delivers to neighbors if you aren't home"? Really! No. I actually work from home. I was home. No carrier came to my door that day, I have video surveillance for double measure. I always get packages and nothing is ever stolen here. My neighbors are friends and if anyone gets a package that doesn't belong to them, they either deliver it themselves to the right house or it's posted on our neighborhood Facebook page. If you try to call customer service they have a strange recording of a man and it will always hang up if you choose to wait for someone, automatically after so much time. I wish I could copy the email that was sent and paste it here. This is a scam. Not sure what is going on with the YouTube reviews and why places are saying this is a legit company. No company address. If you want to buy, try calling them and placing an order…
I have since contacted my bank to dispute the charges. The can only do that and write a review to warn others.
Hi there,
Thank you for contacting us about this case!
We are sorry to hear that the first attempt at the delivery was unsuccessful. I checked your case in the system and I see that in the meantime you received the package.
All our customers receive a confirmation email automatically at the same moment when the order is processed, and on that occasion, they also receive a tracking code so that they can follow the movement of their package.
I'm sorry to hear that you didn't receive a confirmation email. System glitches do happen from time to time, but rest assured that I will be contacting our IT team about this to prevent it from happening in the future.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
I ordered one about a month ago, the tracking says it hasn't been picked up by UPS yet.
I have called multiple times only to be disconnected after 20 min on hold. Tried the online chat box with zero replies to email or to the chat box itself. Left the chat box open for over an hour. Can't seem to get any help with this order. Not sure what to do next. So frustrating.
Hi John,
Thank you for contacting us about this case!
We are sorry that we were not able to answer you earlier. We had an increased demand for our products, which also affected our response rate.
We hope that you have contacted our customer service in the meantime and that everything regarding the delivery was quickly resolved in your favor.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
On November 24,2023, I purchased 2 Baerskin Hoodie 3.0's. One for a male and one female. I received a order confirmation for both orders. The website said that delivery would be within 10 to 14 days. I have now waited 16 business days and I don't have my hoodies. I have tried to contact Baerskin Tactical by phone, email and online chat and can't get a response other than, "Hello, Thanks for reaching out! Our standard delivery time is 10 to 14 days. If you need more information on your specific order, please provide your order ID a". I've checked on the website tab "Find my Order" and it only shows that I made the order and nothing about shipping. This is the worst company I have ever dealt with. I won't be making another order here.
Hi Bill,
Thank you for taking some time to write your feedback here!
We are sorry to hear that it's taking a while for your orders to arrive, and getting concrete updates regarding their status has been difficult for you. We understand how frustrating that must have been.
Indeed, our standard delivery time is 10-14 days. However, due to the increase in volume of orders this holiday season, we have been having issues with shipping orders in a timely manner.
We already made upgrades to our shipping department, so we expect things to improve soon.
As for your order, we have recently sent you an update via email. Kindly check your inbox.
Thank you.
Best,
Stephanie
It's been a month and I still haven't received my hoodie. I've tracked it doing circles around my location. Do not recommend buy from baerskin
Hi Corey,
Thank you for taking a few minutes to share your feedback!
We are sorry to hear that your order still hasn't arrived.
Upon checking, it seems that there was an issue with the shipment of your order.
We have recently sent you an email regarding this. Kindly check your inbox.
Best,
Stephanie
Bought 2 first Gen hoodies & left a feed back about needing a draw string for the hood & ways to tighten the sleeves. I see the 2.0 has these. Seeing as I bought a couple, I would think at least a thank you. Or an offer on the 2.0... something.
Hi Troy,
Thank you for taking a moment to share your thoughts here!
We understand that you bought the first version of our Baerskin Hoodie, and when you tried to contact us to provide feedback on the hood and sleeves, you did not receive a response.
That must have been frustrating for you, especially as you have bought multiple products from us and provided feedback about our product.
If you still haven't received a response after all this time, please email me at stephanie@baerskinhoodie.com, and I will help offer a satisfactory solution for you.
Best,
Stephanie
Zippers on rear pocket no completely sewn in, consequently the zipper pull came of the zipper rail, now open pocket catches on door latches seat corners etc
Hi Maximus,
Thank you for contacting us about this case!
We are sorry to hear about your rear pocket. Let me remind you that all our products are subject to warranty. It is only necessary for the customer to contact us after receiving the product and we always try to provide a satisfactory solution.
We hope that you have contacted our customer service in the meantime and that you were provided with the necessary assistance.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
I made the mistake of what I thought was going to be an upgrade, and I paid for the waterproof versions. For TWO HOODIES. $119.94 XL (on special) and $179.95, for a 2XL. They're the WORST hoodies I've EVER purchased. They have almost NO insulation whatsoever, when I say thin layer, think t-shirt thickness... Then a crunchy LOUD shell of plastic like material that does VERY LITTLE to protect you from the cold! I waited weeks for delivery, only to be grossly disappointed in a POORLY insulated plastic RAINCOAT! I feel completely hoodwinked! Now I have to pay to ship them back, and maybe get a refund, IF they take them back, since I took the tag off to try one out! All that hype, all those incessant advertisement emails, just to have to fight for a refund! So much for giving it to my guy for hunting, this thing is SO LOUD, it would scare a redneck off a barbeque!
Dear Nancy,
Thank you for sharing your experience with us!
I am sorry that you are not satisfied with the selection of our product based on our offer on the website.
We recently launched two waterproof Baerskin products - the Softshell Jacket, which is made of waterproof material on the outside and is lined with fleece on the inside, and in that sense looks more like a Baerskin Tactical Hoodie, but with additional waterproofing.
We also launched the Baerskin Rainjacket, which is made of a thinner but waterproof material and is designed to be worn as a cover over the Baerskin Tactical Hoodie, among other things. With that combination, you get resistance to wind and water at the same time, but also the necessary warmth. I am sorry to hear that you didn't find the quality of these features the same way.
If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
I ordered two on 12/3/23. It is now saying I won't receive my order till 12/28/23. Which is after Christmas. I tried calling while on hold they dropped the call. I do not recommend ordering anything from this company
Hi Maria,
Thank you for taking the time to leave a feedback here!
It seems that the long shipping time has left your experience with us so much to be desired.
We understand that it is important for you to receive your Baerskin Hoodies before Christmas so you can give them as gifts.
We must admit that we have been having a hard time shipping orders in a timely manner due to the high volume of orders this peak season.
We have made upgrades to our shipping department, so we expect things to improve soon.
As for your order, it's still on its way to you. We have recently sent you an email regarding this matter. Kindly check your inbox.
Best,
Stephanie
The bearskin hoodie I bought from you green one. The zipper is on the opposite side like a lady hoodie. I didn't know if that was the way it came or was it a mistake but otherwise it's not bad at all I like it I wear it.
Hello Ricardo,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying your new hoodie because we used the best materials in production. Our goal was to meet the demands of our customers for durability and resistance to various conditions over a long period of time.
When it comes to the positioning of the zipper on our older model of Baerskin Hoodie which you received, we can confirm that this was, in fact, an intended feature of our product. This particularity occurred simply because our hoodie was designed in Europe. The positioning of the zipper on the left side is a marker of all European men's clothing designs.
Please rest assured that this feature is neither a manufacturing defect nor an indication of the fact that the hoodie had been created for a specific gender group. We apologize for the confusion.
We are happy to inform you that the new Baerskin Tactical Hoodie 3.0 has improved features regarding the cut and an American-style zipper on the right side. Check our offer on the website, we would be very glad if you give this latest version a chance.
For all other questions, you can contact me at stephanie@baerskinhoodie.com and I will be happy to help you.
All the best,
Stephanie
Got a hoodie for a gift, it was too big. Went to return within the 60 day period. Customer service person said "no returns after 14 days, per our website". Checked website, which says 60-day return window, with no questions. Told this to customer service rep, who continued to say no returns allowed after 14 days.
LEARN YOUR OWN RULES!
Dear Oscar,
Thank you for sharing your experience with us.
Indeed, our regular return policy implies the customer has 14 days to return the product, and the 60-day policy stands only for new orders that were made after 2023-11-04. After checking your order in the system I found it was made on 2023-09-02. I am sorry for this inconvenience.
However, we always invite our customers to contact us directly in order to find a satisfactory solution for them.
Thank you for understanding! If you have any additional questions or need help, please contact me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie
I ordered and after a month have not received. Don't bother calling. They have only a generated system you willNEVER talked to a person. Did the email and after like 4 they ended say once the order is processed they can't help me gave me tracking number but won't say who they ship from. Paid with debit so I am out the money. SCAM DO NOT WASTE YOUR MONEY
Dear Michael,
Thank you for contacting us regarding this case!
Let me just kindly assure you that we are here to help you and that your satisfaction as a customer is very important to us.
I checked your order in the system and found that our agent already contacted you and your package is on its way to you at this point.
Once your product arrives at the destination, if you wish to return or exchange it, all you need to do is contact us within 14 days following the delivery date. Together, we can come up with a satisfactory solution. You can trace your package throughout its journey using the tracking code that our agent sent you.
Please contact me at stephanie@baerskinhoodie.com for any additional information and I will respond immediately.
Thank you for your patience and understanding!
Kind regards,
Stephanie
My hoodie arrived with the BearSkin tag upside down. I just cut off the tag, but mentioned it in the review. Customer service contacted me and I was sent another new hoodie. They clearly stand by the product. I will say to wear it on colder days. It really keeps you warm and can too warm when the temperature goes up.
Hi Rob,
Thank you so much for taking a few moments to share your experience with us!
We are very happy to hear that you are enjoying the warmth of your new hoodie. Our goal was to create a model that would be warm on cold days, but also adaptable to various activities.
In the production, we used the highest quality fleece, which is there to provide the necessary warmth, but at the same time, it is light, which ensures freedom of movement to the wearer.
It is also essential to us that you had good communication with our customer support team and that everything related to the exchange was immediately addressed in your favor.
Our goal is to answer clients as soon as possible so that they are always aware of the status of their orders. We want your purchasing experience to be complete satisfaction, from ordering to enjoying the product.
Your satisfaction tells us that we are on the right track and that we should continue our business in the same manner.
Thank you for shopping with us! We hope to see you soon in our online store again.
All the best,
Stephanie
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Hi Scott,
Thank you for your feedback! We are sorry for any inconvenience you experienced with us. Let me kindly assure you that we are here to help because the satisfaction of our customers is the most important to us.
I checked your case in the system and found that our agent has already responded to you. Please check your email inbox and continue communicating with them to find a satisfactory solution together.
For all other questions, feel free to write to me at stephanie@baerskinhoodie.com and I will be happy to help.
All the best,
Stephanie