BackyardPoolSuperstore

I purchase an mx6 cleaner from this company. When I reached out to them to arrange a replacement exchange because it came defective,they flat out out refused to do so.
BUYER BEWARE. This company does not stand behind their product and do not offer any other resolution to help your situation. Their ebay store sold this as a "working" product, but that wasn't the case. I tried to dispute it with the credit card company and lost that as well…Next stop small claims court. Hopefully my loss serves as a eye opener to anyone considering to buy from them.
Better to buy a product elsewhere where you're money is protected in case the product comes defective.

Order info
Time placed Aug 22,2023 at 4:50 PM
Order number 03-*******-*******
Total $273.06 (1 item)
Sold by backyardpoolsuperstore
Delivery info
Delivered on Sat, Aug 26,2023
Paid
Aug 22
Shipped
Aug 23
Delivered
Aug 26
Tracking details
Number 1Z2VY*******637
Item info
Zodiac Refurbished Baracuda MX6 In Ground Suction Pool Brand New In Box Cleaner
Zodiac Refurbished Baracuda MX6 In Ground Suction Pool Brand New In Box Cleaner
$255.20Unit price $255.20
Item number: **************
Returns not accepted.
Contact seller

More actions
Seller info
Backyard & Pool Superstore, LLC
30 N Gould St, Ste 1274
Sheridan, Wyoming *******-6317

We ordered a pool slide from backyardpoolsuperstore on an Amazon listing. Order Total:
Subtotal:$2,372.00
Tax:$160.11
Order Total: $2,532.11
FREE SHIPPING
5 days later backyardpools canceled the order. Saying there was supposed to be a $400 freight charge... They then removed the listing completely and reposted it at a price of New
$3,229.26
Add to Cart
FREE delivery June 28 - July 3.
$857.26 more
This is fraud

Ordered something from this company and it said it arrived today at 1048am in my mailbox, but per my video surveillance camera it never arrived. They told me that it was my problem to file a police report but the video shows it was not delivered so it is on USPS the shipper they choose to use. They refuse to refund or send me a replacement. There customer service associate was not interested in helping me at all.

We ordered a Hayward pool heater for our pool as a surprise for the grandkids. They canceled our sale today leaving us to order it last minute from Hayward through Amazon for the same price but now we'll after Christmas

I bought a pool vacuum from this store. It was in stock. On the day after it was supposed to arrive they canceled the order and said it was out of stock. Unprofessional. Would never buy from them again. Amazon of course was no help.

Bought a robotic pool cleaner September 22. Worked great for 2 days 3rd day did not work at all. Been trying to return or get it repaired sense. Amazon requested return label 3 times asking them to contact me but they haven't. Be honest Amazon is as quilts as BACK YARD POOL SUPER STORE. This was a $2000 purchase and can't get and satisfaction from neither parties. It's going to corporate Attorney next Tuesday if no response.

Backyard Pool Super Store literally stole $21.03 right out of pocket. I recently purchased Coral Seas Green Aid, that did not work. II followed the instructions to the letter and this product did nothing to get rid of the green algae. If anything the algae grew more after using this product. Because it did not work I returned the empty container.

Backyard Pool Super Store is not giving me a refund. The total of the purchase was $23.01, and they are charging a $12.71 restocking fee, which is hysterically stupid because there is nothing to restock I returned an empty container, where are they going to restock that? The remaining $10.75 they are giving to me on a gift card for use on their website, however I have no desire to do business with them in the future. I paid for a product that did not work as advertised, and I feel that I should be given a refund. Instead Backyard Pool Super Store chose to rip me off, and keep my money for a product that did not work.

Horrible product, but an even more horrible company.

Bought a pump from BackyardPool Superstore that supposedly had an 18 month warranty. Within a month the bearings went bad. I have been working with the company for over 3 weeks. They have various extenmsive delay and deflect tactics, and are doing nothing to process the warranty claim. Many other customers have noted the same problems. I had been a customer of theirs for pool chemicals and solar covers for many years, but will never do business with them again.

They sell on eBay and Amazon. Placed 2 orders that were both cancelled as they could not honor the price they falsely advertised. Shady seller.

We ordered a part for our pool vacuum and it never came. When we contacted customer service via email THREE TIMES, they sent us the same automated response. It wasn't until I sent an angry email that we actually got a different response. Long story short, they said we received the product (we didn't) and wouldn't refund our money or even work with us in any way, shape, or form. On top of it, they took TWO MONTHS to communicate it all with us, so according to Amazon, the time for refund passed almost a month earlier anyway. Horrible company. There are SO many other pool stores out there that going with this company is a waste of time and money.

Most unpleasant experience. Unresponsive rep on the chat, not even trying to help person in big need.

It will cost me $100 to send back on something I paid $210 for. I was going to send this one back and get a bigger unit CC150 *******, but I won't take that chance again.

BUYER BEWARE! I bought a pool cleaner from this company and had to return it because we changed our mind about constructing a pool and this company charged me a 20%($140) restocking fee! All I did was look at the item inside the box! I understand they need to charge something for the shipping and the inconvenience but $140? RIDICULOUS! Buy your pool equipment from someone else!

Terrible. Not obvious how to checkout...just update cart or continue shopping. Owner's manual would not open. Wouldn't let me checkout kept telling me to select a shipping method...I already had. Overall took me half hour to check out.

terrible checkout procedure
almost cancelled after one hour
i feel i should get some sort of discount for my time

I bought a pool cleaner using my amazon prime accoun. The pool cleaner just spread dirt around and didnt work at all! I dried it out and sent it back! The charged me over $100 dollars their so called restocking fee! Why the hell donyou charge a restocking fee for an item that doesnt
Work!? Are you restocking to send to someone else? Funny dont buy used crap from these thieves and amazon prime is a joke they said they cant help me its a third party seller! Dont buy

Great prices hopefully shipping is fast. I ordered pool shock, 12 bags, 3 of which were completely torn open so I opened up the box to have pool shock go everywhere. I won't be buying pool shock from here again.

They stole $156.81 from us for a restocking charge. We purchased an generic salt cell
They advertise as compatible with my Hayward system. It did not work and they said it was used and thats there policy. How are you suppose to see if it works if you can't try it?
A total scam it even cost me $16.00 to ship it back. Spoke to a Jacob he was useless. Just kept repeating" that's there policy." The item was suppose to have a 3 year warranty. Run don't walk away from this business!

PayPal doesn't work and you are forced to create an account. Would rather just purchase as a guest without creating an account.

Product was damaged and company said they had no way to replace. The one I got was the last one they had So just issued refund. Having to wait for funds to make way to my bank so I can go somewhere else and purchase product. Was for a customer not personal order. Customer not happy as there product is failing and wanting to get replaced before total lose of use.

Irritating as all heck. Your web site allows when you set up an account to set a different shipping and billing address, which I have. But when doing so, the system will not accept the order. If it is necessary that both match, do not allow them to be different.

Your phone system gives the lame lecture about options having changed and listen carefully. I don't care if the options changed some years ago. Just give the options. Don't tell me to listen carefully. That is a lecture you can give to children. Assume that your customers are adults.

It is a very poor policy to ship orders only to the name of the payee. It makes it difficult to purchase and send a gift to an individual.

This company has 1 star reviews on every review site for a REASON! Wish I searched reviews before ordering. We ordered by part #, they sent another part which they state was what we needed, admitted we ordered a diff part #, didn't fit, went & bought locally (it fit) now they want to charge $10- to restock a $20 part!