Nancy C.

We ordered a part for our pool vacuum and it never came. When we contacted customer service via email THREE TIMES, they sent us the same automated response. It wasn't until I sent an angry email that we actually got a different response. Long story short, they said we received the product (we didn't) and wouldn't refund our money or even work with us in any way, shape, or form. On top of it, they took TWO MONTHS to communicate it all with us, so according to Amazon, the time for refund passed almost a month earlier anyway. Horrible company. There are SO many other pool stores out there that going with this company is a waste of time and money.