BackyardPoolSuperstore

When ordering a replacement light the first person I dealt with sold me the wrong replacement. It was corrected when I talked to a service tech who had the correct knowledge of Hayward products. It was frustrating to have to send wrong light back and get the correct one. Over all this could have been avoided if the first person I talked to would have taken time to see if the light was the correct replacement for mine.

When I originally ordered a message appeared that there was a problem with the credit card. Tried again and the same message appeared - so I never completed the order. The next day I noticed two payments and credits to the card I used from your company. After receiving e-mail from you today, I completed the order without any problem.

The order was easy to complete. The product was as advertised when it arrived. One part of the order came early. The second part was listed as "Shipping label printed" for several days. I called after the first shipment arrived to find out that they were waiting for the product to be delivered. It arrived the next week.

Although the completed ladder is not in the pool yet, it appears to be exactly what it was meant to be.
My husband was still contemplating what to use as ballast in the pool side of the ladder.
When it first arrived the box was tattered and I was concerned there would be damage to the ladder but it does not appear to have any.

Competitive price, free shipping, product as described, happy customer.

Ordering process was simple. I can't find a lower price on what I ordered.

The items I ordered were damaged in transit and were returned to Backyard Pool Superstore before they ever even reached me. The order was reshipped quickly.

My only complaint is that there was no communication with me about what occurred and an email I sent requesting a status on the reshipment was never answered.

Great.I ordered the product and had it in within a week which I was very happy about that. The product I ordered was to lower cyanuric acid. I have already applied it to my pool it takes several days to get a true reading,so I do not have that,however I think I'm going to be very happy with the product, and the service thank you very much. I will use your company again

I was needing cartridge filters. I had shopped around for a while. When I found backyard pool superstore had the filters at a low price I placed an order for the filters. The filters came in that week, I installed the filters and the kids were ready to swim.

The ordered items were received on 11/29 and not 11/28. When the items were received, it was obvious that the box had been opened and then re-taped. Being that we received the items a day after when they were supposed to come and due to the condition of the box, is it possible that the items went to someone else first?

I received the part I ordered, unfortunately I ordered the wrong part. I've since have requested a return verification number via e-mail a week ago but have yet to have a e-mail response. If you could help it would be greatly appreciated. Thank you

So far the experience has been fine. I do need this pump immediately, so I hope you'll get it to me ASAP. Update - I received the pump, via regular UPS shipping in 3 days, in excellent condition. I would definitely shop with BPS again!

Prices were good and delivery was fast but I was disappointed in finding out that the pump motor was made in China. I thought I was getting a Hayward pump which, according to my old motor, is made in the USA. Well, the motor comes with a one year warranty so we'll see if it lasts.

The only thing I was dissatisfied with was the band wrapping around the sta rite replacement pool filter should be tight and stuck to the filter. The band on the large pool filter was loose and in one spot was 3 inches away from the filter and was not even touching the filter. The service ordering was very good! Just dissatisfied with the large pool filter!

I was very satisfied with the process, price and delivery time for the filter cartridge I ordered. I didn't like it that I couldn't see when it would ship before purchasing although it was there in just a few days.

I had no problem placing my on line order. The features were user friendly.

The link for tracking the shippment was bad. I tried to call their phone number and they were not taking calls at all, which was a little concerning. I did not get the correct link until I went to online chat.

Need choices on the shipping. I had emailed to ask if my ordered could be overnighted. There was no choice for it and no one responded to the question. Fortunately, I received it the day we needed it.