BackyardPoolSuperstore
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BackyardPoolSuperstore

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Roger W.
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Three times I left a message and an email asking for a paid invoice to be sent or emailed to me by PDF attachment. All of my requests HAVE BEEN IGNORED! No one ever answers the customer service phone!

VERY FLAKY!

Date of experience: August 31, 2017
Walter S.
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Great prices, fast delivery
March 27, 2016

Great prices, fast delivery. Overall very happy with service and with pool cleaner. It was easy to install just wish there were more hoses provided. Not long enough to reach other end of 30 ft pool.

Date of experience: March 27, 2016
Marshall A.
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Order process is easy...
October 21, 2016

Order process is easy... let's see how delivery and product quality/value work out...

Okay... products received and very pleased with quality and value. Will definitely use this vendor again...

Date of experience: October 21, 2016
victor T.
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Great product..
May 7, 2019

Great product. Just don't understand how to qualify for ur discounts that are advertised in ur emails. Waited to purchase when u had a sale and paid full price.

Date of experience: May 7, 2019
Stephen H.
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Easy to order and delivery could have been better. Would like to see an option for expedited delivery. Overall satisfied with experience, I will be ordering more soon.

Date of experience: May 2, 2019
GK O.
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Awesome...
September 3, 2017

Awesome... after searching for an hour and 1/2 on various websites Amazon.com finally hooked me up with you and I found the filter I needed in 2 minutes.

Date of experience: September 3, 2017
Tom R.
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Quick & Easy!
May 19, 2018

Quick & Easy! Product was as described. Installed and will check quality of product next, as it is a replacement for an OEM filter by Pentair.

I suggest backyardpool consider using an overpack for shipping, as the box was ripped when it arrived. I did not see any damage to the filters, but there could have been. The Manufacturers box was not as strong as a standard shipping carton; not something backyardpools can control, but something they could address.

I will use backyardpools again.

Date of experience: May 19, 2018
Wayne M.
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No problem so far, just submitted order
June 11, 2016

No problem so far, just submitted order. Received my order and everything was great, price was even better. Will be using this backyard pool superstore again'

thanks

Date of experience: June 11, 2016
Andrew B.
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Very pleasant experience
August 12, 2016

Very pleasant experience. Equipment installed and functioning well. More than I wanted to spend, but price competitive compared to others. Hopefully this unit lasts longer than previous.

Date of experience: August 12, 2016
Carl E.
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The products were received on a very reasonable time frame, in great shape and at a very good price. I will definitely use your services again. Thank you for all that you do.

Date of experience: April 20, 2016
Evelyn S.
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Was pretty easy and turns out to be the same set of steps that we had previously purchased. Not sure it was from your website, but hopefully we won't need to order any future steps. Thank you.

Date of experience: May 3, 2016
Anne H.
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The only thing I do t like is the return policy
August 31, 2018

The only thing I do t like is the return policy. If you receive incorrect item and have to mail it back the customer has to pay over $75.00 for shipping

Date of experience: August 31, 2018
Adrienne P.
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Have owned Polaris in the past and found it to be a very good product. The price was good -- less than I paid several years ago for a more basic model. So far we love the new Polaris pool robot!

Date of experience: December 8, 2016
Clay F.
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Good website
April 5, 2016

Good website. Good price. Delivered on time. The product is not OEM. I will have to see how long the hoses last in a pool environment. They are the correct size.

Date of experience: April 5, 2016
Tina B.
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Thank you
December 30, 2017

Thank you. We received our Polaris 3900 sport pool sweeper. We haven't opened the package or installed it yet. Waiting for our pool guy to get back from his holiday travels.

Date of experience: December 30, 2017
CLT O.
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Good selection of products, great pricing
February 2, 2017

Good selection of products, great pricing.
Item was poorly packaged- it was rattling around in a large box with almost no packing material. Item seems to be ok, but I have yet to install it.

Date of experience: February 2, 2017
Hillary J.
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Incredible, needed to replace my in ground pool pump, found the BEST price and the two day free delivery sealed the deal. Definitely keeping backyard pools on my goto list.

Date of experience: July 31, 2017
Chris H.
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Good prices
June 17, 2016

Good prices. Reasonable quick delivery. Would be better if they offered free delivery like other web sites, but even with cost of delivery their pricing was somewhat better than others.

Date of experience: June 17, 2016
Vic K.
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Slow delivery, bulb broken, but good price and they shipped out the replacement bulb, which took another 4 or 5 days after the initial week to get the light fixture.

Date of experience: June 3, 2016
John S.
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Needed a Hayward Super Pump Motor quickly and got it within days and at the lowest price I could find on the web! Fantastic service from beginning to end!

Date of experience: September 5, 2018

Overview

BackyardPoolSuperstore has a rating of 4.7 stars from 1,977 reviews, indicating that most customers are generally satisfied with their purchases. BackyardPoolSuperstore ranks 114th among Swimming Pool sites.

service
8
value
7
shipping
7
returns
5
quality
4

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5,590 reviews