Back Market

I bought the Apple Watch for my husband as a surprise for Christmas. Item is authentic and in great working condition. As described. Fast delivery. The people there are helpful and courteous. Will deal with again. A++++++++++++++++

My SE 1st gen's camera broke. I went looking for an SE 2nd but didn't have the bucks for a new one. Back Market helped me select one that was gently used and in perfect working condition. And the price was almost half. I was very pleased when it arrived on time and with a no questions asked we'll take it back guarantee. No way says I! Great service

10s plus was in excellent condition! The shipping was super fast! They reached out and kept me updated throughout the process! Love this place... will definitely be telling anyone in need about them! Thanks again! Great doing business with you. Will be in future... I also would highly recommend them to anyone!

I've made two purchases through Back Market (MacBook pro and a mini ipad) and have been thoroughly impressed. Their website is easy to navigate, purchases are pretty straight forward, and I've not had a single issue with either items. I will continue to purchase through them if I need any more equipment.

Purchased an iphone 11 in May 2022. 3 months into having the iphone the screen is black
I purchased the warranty but back market states I can not use it because its outside of their scope to fix it. Customer service is only via email which can be very frustrating.
I do not recommend buying from this company

I was nervous at first, purchasing a used device from a company I had never heard of, but I am SO glad I did! The Apple watch I ordered for my teen daughter was exactly what I was hoping it would be. The price was excellent and the product did not disappoint. According to my daughter, it works exactly as she would expect a new one to. The overall experience was easy. Shipping was quick, and they sent periodic messages as I received the product. I had no issues, so I can't say much for customer service as far as that goes, but I will definitely not hesitate to order from Back Market again.

I wasn't sure what to expect since I had never heard of this company. I was blown away! Excellent payment process, really great selection. The seller I worked with was equally impressive. I'll definitely be a returning customer and will recommend to friends and family.

I'm am very happy with my purchase. The tablet was well packaged and in brand new condition. I highly recommend Back Market for smartphones, tablets, and laptops computers. They also sell all the accessories for your needs. Bravo to Back Market

I have ordered multiple phones from BackMarket. I have had problems with a couple of those phones. Every interaction has encouraged me to continue shopping with them! They consistently listened to my needs, responded quickly, and the products I purchase end up exactly as advertised.

Bought a pixel 5 for a little over $300. Was very clear about expectations. I chose to buy in "excellent condition" I believe. I've yet to find a single flaw. 1 year warranty too so I can't see this going wrong.

After 3 attempts to deliver, and FedEx never left slips when they came, the package was returned, what a waste of time! I have about 5 packages a day delivered safely to my home but they made it impossible to update or accept responsibility for having the package returned to me. Even when trying to contact backmarket.com they made it as hard as possible, will never order from this company again.

This was my first purchase from Back Market. I admit I was a bit skeptical, but after receiving my Apple Watch 6 and wearing it, I will no longer hesitate to purchase from them again. The communication and packing regarding the shipping of my Watch was excellent! I have had no reason to contact customer service because my Watch has perform as expected, with no issues! I have recommended Back Market to a couple of friends, knowing they will be as impressed as I have been.

I purchased an iphone 8 from Back Market. It arrived within 3 business days. It was described as in mint condition and it looked new rather than refurbished. Also, it was $150 less expensive than the same used phone that my local Genius was selling. I would recommend Back Street if you are in need of the products they offer. They are great!

I had bought an iPhone XS and it didn't work. They replaced it with another one that didn't work either. As I was charging the second phone the screen indicated "non authentic iPhone battery". I asked them to repair it and they admitted that they were unable to do it. Check Gazelle or other providers. Don't waste your time with Back market.

I was pleasantly surprised to receive the S10 in the excellent condition that it was advertised as. Not a scratch on it. It has been working extremely well without any issues. I would recommend my family and friends check out what Back Market has to offer. Thank you!

Greg, "Head of customer jubilation", seems to be what passes for customer service at this fraud of a company. Products are used and service is nonexistent. Promises made are promises broken. Don't believe their great reviews on other sites, users are paid to do that with warranty service they thought they already paid for. In other words, you want the warranty you thought you got with your device? Write a nice review, screenshot it, and send that to Back Market. Company is a fraud.

I purchased a 'good' condition iPhone 13 Pro Max. Shipped quickly, worked like new, and barley had any cosmetic deficiencies. However, without any damage done to the phone, 2 months later it experienced the "white screen of death" which appears to be a somewhat common software glitch. I did purchase the insurance so regardless I was covered.

My options were to send in the phone for "repair" and get it back in 7-10 business days. It's 2023 and I rely on my phone for work, travel, ect., so that is in and of itself absurd. My second option was to set up a call with a BackMarket 'specialist' to try troubleshooting again, then we could discuss a refund so I could go and get a new phone from my wireless provide, considering I literally needed a phone the next day. The specialist never showed up to the call after I wasted 45 minutes of my day waiting. I still have not heard from BackMarket.