Back Market

These folks are well worth doing business with. After a phone toilet dunking, my 13 year old was in despair and I was hesitant to outfit him with another phone but Back Market's choices and guarantees were worth the gamble. A few days later the frown transformed into content... Thanks!

I'm thrilled with the price and the quality of my purchase. I can not tell this isn't a new phone. It looks perfect even though I purchased one that said fair condition. It's fast and the battery lasts all day. It arrived before the estimated delivery date. The website has a sense of humor that makes you feel like your dealing with a friend or family member. Oh and it's helping the environment.

The Iphone was truly in excellent condition. The customer support is great. As a senior, I was skeptical and bought their 2 year extended warranty as a protection, but the phone already had a 1 yr warranty for free. Each phone is sold through a different vendor and Back Market oversees the process so if there is an issue it is resolved easily and effortlessly. I did return one phone that I was not happy with and I had 45 days to return it with free shipping and got my refund easily. The other phone is really great and I highly recommend buying from Back Market. And they even buy back your old phone so it gets recycled!

Make sure to watch this site for deals (even bigger deals than the prices that are already on the site). I love the site's selection (especially its Apple products). Customer service is very helpful and the products match the quality section that you choose to order. Would recommend it!

My experience of Back Market has just been awful.

They sent out a phone that didn't work, it had not been checked.

Then their chosen carrier service lost the returned phone.

When this was finally resolved they refunded money to a card that they then rejected when I tried to buy again.

Apparently they do not trust my ID and demand I send them ID info (which banks advise you not to do as you are handing over sensitive information).

They just are dreadful.

If something goes wrong, it goes wrong badly.

I purchased two phones 2 years apart from back market. I still have my used Galaxy S9+ two years later, and it still works like new and looks flawless. I bought my second refurbished phone from them, and will be buying my third from them. Not only are the products good, but the price can't be beat. Shipping was also fast.

I could hardly tell that the 3 computers and iPad I purchased were used. They do an amazing job of making them "like new". And I appreciate their clear communication and transparency about what they consider a quality product. I will be buying from BackMarket anytime I need a "new" computer or device.

This site discriminates. It's Belgian web site for example only exists in French, while the vast majority speaks Dutch (there is even a German part). That's why I won't buy anything here. Unreliable. Discrimination, but of course happy to take your money...

It is not difficult to set up a multi-lingual web site. EVERY Belgian web site exists in minimum 4 languages.

I have brought an iPhone and a iPad and both were in great condition and both came with a year warranty which is way cool. Thanks yall for creating such a great brand and product together we can heal the world. Hopefully more people will trust you all and make a switch to refurbish. Keep up the good work!

I, like so many others, was hesitant to buy a refurbished laptop. With some encouragement from my daughter and a bit of research I found Back Market. Their site was easy to use, understand and to order from. The order was made, the laptop arrived and the followup has been wonderful. I jumped right into using my new to me laptop and have had no problems at all. I highly recommend them.

Phone was in like new condition. When I didn't buy the new condition offering I bought the lowest condition they offered the cheapest one, not gonna say this is gonna work this way for everyone, but might happen to be just like new condition. Everything checks out perfectly. I would highly recommend, and I will do business with them again in the future.

I have using this site 2 times already to get Apple devices for my relatives, the quality is amazing, the delivery was precise. The products are in very good shape. Not scratches or dents. This is becoming my favorite place to get affordable and reliable products. Good job guys! I am recommending to everyone.

I order off of Back Market for the first time, I was a little skeptical at first, but once I receive the package, I was in awe with how well they had packaged and cleaned up the item. I will definitely be ordering more from them in the future. I would give their customer service a 10/10, they were very helpful with questions I had.

To keep things short and sweet. I needed a replacement phone, the battery on my previous phone was dying rather quickly. After browsing a researching I found a suitable replacement by Back Market. They delivered the product on time, with no issues whatsoever.

During my first time using this company, the service has been top-notch, they respond quickly to questions, and the product I ordered was just what I needed. Even though I had an issue when I got the phone, it did not make think any less of the company as it is understandable given the challenge of finding parts and people to work on issues due to shortages.

I recently purchased an iPhone 13 pro 128 - "fully unlocked"
When I received my phone it was NOT unlocked and unable to use. Back market wants me to ship the phone back, and has not answered my question about when I will be refunded. Under terms and conditions, it says "30 days". So out $700 and have to buy a phone from somewhere else. Not sure what to do with this phone. Would you send it back without knowing when the refund will happen after being scammed?

I purchased a Samsung Galaxy S20 Ultra for $280. The phone arrived with burned in images on the phone. I took pictures and sent it back asking for a replacement. The company returned the phone stating that there was water damage to the phone. There is no water damage to the phone and Black Market would not stand behind their product. I will never buy from this company again. They will be happy to take your money and not help you when you have a problem.