• Backdrop Source UK

Backdrop Source UK

Overview

Backdrop Source UK has a rating of 3.92 stars from 24 reviews, indicating that most customers are generally satisfied with their purchases. Backdrop Source UK ranks 172nd among Photography Equipment sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Quality
    3
How would you rate Backdrop Source UK?
Top Positive Review

“Excellent Material”

sylvie t.
2/20/20

The fabric is very good with expected quality i have used it for the studio photo shoots as a backdrop. Highly recommended to all

Top Critical Review

“Charged £57 shipping unexpectedly”

Beth G.
9/9/22

I was promised the backdrop would be shipped from the UK and would incur no shipping or customs fees. However, after delivery, I received a £57 invoice from FedEx, showing it was shipped from China, and FedEx are now chasing me for payment. Backdropsource agreed this was in error and refunded me £40 towards the invoice, but are refusing to refund me the full £57 unless I remove my honest reviews. The actual product was high quality and pre-sales support was great, and delivery was very fast.

Reviews (24)

Rating

Timeframe

Other

Thumbnail of user sylviet4
3 reviews
0 helpful votes
February 20th, 2020

The fabric is very good with expected quality i have used it for the studio photo shoots as a backdrop. Highly recommended to all

Thumbnail of user kristoferk3
3 reviews
0 helpful votes
February 20th, 2020

Incredibly service, I just loved this product. Product made with washable polyester. Easy to wash and east to dry.

Thumbnail of user ryanm528
1 review
0 helpful votes
February 19th, 2020

The product was printed, shipped and arrived quickly, and was of good quality. Satisfied & recommended to others

Thumbnail of user bethg396
1 review
0 helpful votes
September 9th, 2022
Verified purchase

I was promised the backdrop would be shipped from the UK and would incur no shipping or customs fees. However, after delivery, I received a £57 invoice from FedEx, showing it was shipped from China, and FedEx are now chasing me for payment. Backdropsource agreed this was in error and refunded me £40 towards the invoice, but are refusing to refund me the full £57 unless I remove my honest reviews.

The actual product was high quality and pre-sales support was great, and delivery was very fast.

Tip for consumers:
They ship from China and you get an invoice from FedEx for customs and shipping after delivery.

Products used:
Backdrop

Service
Value
Shipping
Quality
Thumbnail of user williamsont2
3 reviews
0 helpful votes
February 19th, 2020

I sent an image to this company for editing, after an hour I received an edited image. Image is a very clear cut as I expected. Good Services!

Thumbnail of user chrisb1378
3 reviews
0 helpful votes
February 19th, 2020

The quality of the backdrop is outstanding and they delivered the product on time looking forward to ordering more in future.

Thumbnail of user emilyb461
3 reviews
0 helpful votes
February 20th, 2020

After searching a lot of sites I found the perfect stand for my backdrop from backdropsource, I was surprised the speed of delivery the stand came within 2 working days

Thumbnail of user austins245
3 reviews
0 helpful votes
February 19th, 2020

Outdoor stand banner is excellent for my shop to advertise the sale product.
Design of this product is very good.

Thumbnail of user louisg252
1 review
0 helpful votes
February 13th, 2022

This has been the worst customer service experience of my life. Not only did they deliver the product much later than they promised they would - which affected a job - but they then failed to deliver a key part of the order (the coves linking the floor to the background). After chasing them, it turns out that they didn't even understand what coves were - even though they were advertised on their website. After months of them pretending they could just subsequently make and send them, it turns out it is indeed impossible for them to do so. After all this constant waste of time, phoning them up to chase for answers only to be wrongly promised they would answer, it's now been 1 year and I am still waiting to receive my refund. They keep promising it but surprise surprise they don't actually do anything about it.

Tip for consumers:
Seriously, save yourself now while you can - these people are dishonest and misleading

Products used:
Back Wall Size 5.95m x 2.75m Sidewall Size 2.12 m x 2.4m Printed green single side
£799.00
Matt Vinyl Chromakey Green Screen Background

Service
Value
Shipping
Returns
Quality
Thumbnail of user ryanl287
2 reviews
0 helpful votes
February 19th, 2020

The product is fantastic mainly no issues in the stand.It has two foot
So no problem we can fit the banner in any place.
Custom Banners

Thumbnail of user tracywilsone
3 reviews
0 helpful votes
February 19th, 2020

The complete package for banners is awesome. It has table cover also
So it is Excellent package for us.

Thumbnail of user emilyt66
2 reviews
3 helpful votes
February 23rd, 2018

I placed an order for fashion muslin backdrop and received it. My shots have come out so vibrant. The service and quality is outstanding... Delivery was so quick which impressed me... I highly recommend buying from backdrop source as I will be ordering more.

Thumbnail of user nikitab10
1 review
0 helpful votes
March 12th, 2018

I ordered on a Saturday, on Monday my order was confirmed and on Thursday it was sent. Received it on Monday before 6pm. Had a few questions along the way and fast and good client service. Product is good quality and what I asked for. Could track the order that was regularly put up to date.
Will order again.

Thumbnail of user tomp540
1 review
0 helpful votes
March 12th, 2020

We ordered a banner for an event, came and was fine. But a YEAR LATER we get an invoice from TNT for £76 for postage from China, even though it was advertised on the site as free postage, and being from the UK! We rang the company and they said they'd pay it - 6 MONTHS LATER WE GET A BALIFFS LETTER saying they need paying or they'll take property - Backdropsource didn't pay it! Just had to ring and shout at them to get them to pay the baliffs payment. Which they then DIDNT pay! I am STILL chasing them, but their abysmal customer service is a joke! This company shouldn't be allowed to trade any more. Utterly disgraceful.

AVOID AVOID AVOID AVOID

Tip for consumers:
Do not use this site. They are scammers, who will create an account with TNT under your name then not pay the bill.

Products used:
Stretch fabric back drop

Service
Value
Shipping
Returns
Quality
Thumbnail of user gerogew1
1 review
1 helpful vote
April 24th, 2017

I heard this backdropsource online shopping with the help of my friend. Purchased the Chromakey green screen backdrop with stand and the product is delivered at time. Happy with the product.

Thumbnail of user megant19
1 review
9 helpful votes
December 29th, 2015

Got my fashion muslin backdrop and 1000W quartz lights delivered in 1 day. The products are of fabulous quality. No hassles with order placement all was done over the phone in a jiffy and support person did all needful courteously. Truly impressed with my shopping.

Thumbnail of user kylej88
1 review
0 helpful votes
October 27th, 2019

I ordered a backdrop and stand for next day delivery. After chasing my order on the day after it was supposed to arrive I was given tracking information, but only after trying to call them three times and emailing them. When it arrived four days later, it was only the backdrop. I chased again, two emails, got a reply saying they need to check the warehouse and that they would get back to me. Another chasing email and 3 days later I still dont have an answer. It's now been nine days since it all should have been delivered.

Avoid this place at all costs.

Thumbnail of user leop327
1 review
8 helpful votes
September 29th, 2015

Had a gut feeling that backdropsource might be a "trustworthy" website to purchase my first few backdrops and lights to set up my new home studio. Man! I have seriously fallen in love with all o em. Thanks guys for making it a right and special choice

Thumbnail of user kevinp69
1 review
9 helpful votes
September 28th, 2015

Totally impressed with the firmness of my light stands and umbrella I received today. Yay!

Thumbnail of user susans18
1 review
3 helpful votes
March 1st, 2011

Spend over £100. Payed £9 for what claimed to be one day delivery. Received nothing for weeks then finally received one part. Its been a month now and I'm still waiting for the rest. When you contact customer service you rarely get a response. I contacted then over a week ago and I'm still waiting to hear back. They don't seem to respond to me unless I send an email, then a week later send another email. I fear I have lost £60 worth of goods as I don't expect them to ever arrive or to get my money back.

Thumbnail of user timothyc35
1 review
9 helpful votes
November 3rd, 2015

Backdropsource provides an excellent personalised interaction. I purchased http://www.backdropsource.co.uk/products/2-head-2000w-bi-color-led-video-lighting-kit-equipment-with-chromakey-backdrop-support-system. The customer support agent imparted all the details patiently and awaited for me to understand before I place order. He took my credit card details and executed it online.

Thumbnail of user franklinj31
3 reviews
0 helpful votes
February 20th, 2020

The quality of the finished product is awesome and the help provided along the way has been great. We look forward to using Backdropsource for our on-going projects.

Thumbnail of user paulai
1 review
1 helpful vote
March 5th, 2010

I have ordered a lighting package from this company. After 3 weeks I am still being told that it will be with me tomorrow. I have asked for my money back and this has not happened. Every time that I phone the same man is on the phone this is not a big company like the website would have you believe. Every time that I ask for my money back the man pretends that there is something wrong with his phone (like he cannot hear me) and all of a sudden his English becomes so bad that you cannot understand him. Please be careful about buying from him

Thumbnail of user sophyp1
2 reviews
10 helpful votes
November 13th, 2015

Backdropsource give best vinyl for economical cost. My client have had been into advertisement and wanted to create a backdrop for his business event and the usual person to whom he prints wasn't in town so I looked up places for him and these guys seemed considerably well. I made the right choice.

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From the business

Photography backdrops in UK by Backdropsource. Photo Backdrop are premium muslin woven fabric. Photographic backgrounds are made of 100% pure Cotton yarn fiber.

Company Representative

Thumbnail of user kareng64
Karen G.

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3.9
24 reviews
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