Backcountry

I placed an order for 4 items from their website, my order was confirmed and I received and email stating that I would receive it in two separate packages. Days went by and I went back to the site to check my order status. To my surprise there was only on item listed that I had ordered. I called steepandcheap and explained my situation. The customer service rep stated that the price on 3 of my items was too low and they took them off my order! WHAT! If you list a price on your site... and I purchase the items you are committed to sell them at the listed price... you cant go back after the fact and say "no we dont want to sell you those now because the price was too low"... this is out of the mouth of the reps manager. I will never buy another thing from Steepandcheap or their parent company www.backcountry.com! False advertising and poor ethics...

I got a wetsuit as a gift and the size was too big so i asked to exchange it. The guy said it would be faster just to return it and then he would just do a new order for the smaller size. He also said that he would price match my original on sale item. I got refunded but never got my new wetsuit. I called a few weeks later and they said that there was no new order placed and that they can't give me my original price on the item because it was a return not an exchange anymore. Essentially because i already got refunded there's no way to match the price. That is not my problem that they messed up on their end. I don't want to pay an extra $40 on a wetsuit that's already $200 even if they'll wave shipping costs. I'm looking for a wetsuit elsewhere

I should have looked at these reviews before I called back country. They said they would have a snowboard knowledgeable guy call me back in 5-10 minutes. I called 30 min later to see if they had forgotten; they said he was still on the phone with someone else and sometimes their phone calls are "really long." That was nearly two hours ago, still no call. No one calling to say iit was taking longer than usual or anything to keep me interested in waiting around.

I went to Backcountry to buy some Clarks Desert Boot 2's in Sand. The picture on the website showed the Original Desert Boot, but when I did a customer support chat, the person assured me the web team had simply put the incorrect picture online, so I ordered them. When they arrived, they were indeed the Original Desert Boot. Cost me $7 for the return of the wrong product being sent to me. BTW, just checked, and they have now correctly updated the website. Still cost me $7.

Ordered a North Face jacket for my son. It didn't fit so I paid the $6.99 to return it. (Tags still attached). I received an email it was received and I would be refunded. A month passed and still no refund. I email and am told it takes 3-5 days for the refund to go through. I write back stating it's been a month. They then tell me that I'm actually not being refunded because the jacket was returned "used" and had a mark on the back. They offered a $37 credit for a jacket I spent $60 on?!?! I responded that is absurd and asked how to appeal the decision. No response. I write again asking how to go about appealing this decision. No response. I call them and get disconnected. I call back and am told they can't help and will transfer me but again I'm disconnected. This company is a disgrace.

I do almost all my shopping online (Amazon, Target, Kohls, etc.) and am hesitant to try an unknown website. While looking for Darn Tough socks, I found Backcountry.com but was worried about taking a risk with this site, especially after reading some negative reviews. However, I placed the order and have had all great experiences since:
* Immediately after placing the order I chatted online with Mackenzie E. To make a quick change and she was very helpful.
* The order arrived on time today (2-day shipping).
* One of the pairs of socks was the wrong size. I called the 800 number and spoke with customer service rep, Dallin. Similar to Mackenzie, Dallin was extremely helpful and, as a result, I'll be able to exchange the socks for the right size with no shipping cost. I would highly recommend this company/website!

I was shopping for our High School's Graduation lock-in attendance prizes and we had purchased 10 NorthFace backpacks from a large outfitter who gave us an addition % off the clearance price. We need 10 more of them in when I found backcountry.com. I read the reviews and wasn't quite sure I wanted to order. Through chat, I was able to email them my receipt and they price matched the great deal we had received! They processed our tax exempt order quickly and the order was sent free 2-day shipping. Everything was received as ordered with no problems! I will definitely order from them again!

Very poor service on large size items. They do not ship for free and they do not ship as promised, not upfront about 2 week delivery time, they do not tell the truth multiple times, shipping company does not provide correct tracking info.

Absolutely awful company. A friend recommended I order a brimmer long bill hat by Northface from them. After waiting 3 weeks I chatted with a representative to see why I'm receiving no information on my order and why it may have been canceled if it was. I was just told they are "uncomfortable" fulfilling the order without any further explanation. The hat is now sold out but I wasn't given any information beyond this chat. Awful company to deal with and I will be sure to NEVER attempt to purchase a product from them again.

I recently purchased a pair of sneakers, they were the wrong size. I reordered the correct size and return the previous ones. Until the shoes were received and inspected they did not give me a credit and finally when credit was issued they deducted $7 for return label. This is awful. I purchase another pair of shoes from another company, same purchase same return however since i was exchanging they never charged me for second pair and i return with no penalty. They sent out second pair when UPS notified them they have received my return. This is how its done. I will not purchase again from this company

Do not order from backcounty, I ordered a pelican cooler with wheels, and it has not been delivered. Ontrac held it 5 times, I called Backcounty and they didn't do anything, called Ontrac, same, it was worst, automated. Check on their website, held. Worst customer service and delivery. Who uses ontrac?

When I found out they went after a woman run small business that promotes backcountry safety and education that was it. They are trying to destroy all the small businesses that grew from their love of the outdoors and our community because of what... using the word that describes the world we love to be in! How dare you BackCountry! It's NOT YOUR WORD! It's our world and you lost a whooooole lot of your customer base by turning into greedy pigs. Shame on you! How could you do this to the people you claim to support! DIsgusting! I am more than happy to spread the word to everyone I know to NOT use you for anything ever again.

I was skeptical after I first ordered my helmet from them, after reading some of the reviews, and after never receiving a confirmation email that I had purchased the helmet, I was unsure of if I would ever receive it or not. I received a confirmation email on monday after the weekend letting me know that the helmet had shipped. I got it yesterday after the free 2 day shipping and was stoked! Ready to break it in! Thank you backcountry!

I was a bit worried about negative reviews I read, but they had the best deal on a Helinox Ground Camp Chair with their 20% off summer promo and free 2-day shipping. And they also had another small item I wanted that I couldn't find in stores that I didn't want to pay half the purchase price on shipping! (It was only 9.95). Received order in 2 days - in great shape and they charged me the correct amount. Only complaint is I had a little difficulty with promo code registering the reduced price on web, so went back to previous page and clicked in discount banner. Then it seemed to take effect when order page refreshed. I would shop with them again.