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Absolutely awful company. A friend recommended I order a brimmer long bill hat by Northface from them. After waiting 3 weeks I chatted with a representative to see why I'm receiving no information on my order and why it may have been canceled if it was. I was just told they are "uncomfortable" fulfilling the order without any further explanation. The hat is now sold out but I wasn't given any information beyond this chat. Awful company to deal with and I will be sure to NEVER attempt to purchase a product from them again.
Tip for consumers:
Don't. Go elsewhere. This was a terrible experience with no insight into what happened. Spend your money with a company that actually cares about their customers and has enough respect to inform them about any potential hiccups they may have. It's better to send an email and/or be honest than to ignore them and then provide an excuse as to what has happened.
Products used:
Northface Brimmer Hat
Mark P.'s review of Backcountry earned 8 Very Helpful votes
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