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The company's reputation is significantly marred by consistent complaints regarding delayed order fulfillment and inadequate customer service. Customers express frustration over unresponsive communication and lack of shipping notifications, leading to concerns about the reliability of their purchases. Despite the absence of positive feedback regarding product quality, the overwhelming sentiment reflects dissatisfaction with service efficiency and support. The recurring issues suggest a pressing need for the company to enhance its customer service approach by improving communication and order processing to rebuild trust and customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I purchase on 07/22 and have not received my item! Contacted seller and they stated it had shipped. No tracking was sent either. They are a complete rip off!
I placed an order for a mommy and me bracelet set on July 5th (almost two full months ago) and still have not received my order. I've emailed and DM'd several times to no response. The shop owner continues to delete my Instagram comments asking for a response. Buyer beware... do not buy from them!
I placed my order almost two months ago and still haven't received a shipping notice, which they claim they'll send once the order ships. So I guess it was never shipped. I have emailed them a handful of times over the past couple of weeks and still haven't gotten a response. Buyers, beware! This site is either a scam or has the worst customer service imaginable.