We’re in this together! Stay safe with our COVID-19 guide

View
×
Developed in part with a grant from
the National Science Foundation

Naomi S.

2 Level 2 Contributor
  • 6 Reviews
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Baby & Kids, Health

Member since January 2017

  • Reviews

    6

  • First Reviews

    2

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    348

Review Distribution

6 Reviews by Naomi

4/4/17
This site has super cute clothes for kids. The quality is good; the pricing is very reasonable; and they ship promptly. I order from them several times a year and haven't had a bad experience with them yet.
4/4/17
Overall Vitacost is a great site to order all kinds of food and personal care items from. I love the huge selection of products that they have. I have several ongoing auto shipments with them and haven't had a bad experience with their customer service.

The only drawback I've experienced is glass items (holding beverages) breaking during transit. On more than one occasion I've received my order and, while the box was fully intact (indicating that the shipping courier wasn't at fault), the glass bottles inside were shattered. It was clearly the result of being poorly packed. Now I make it a point not to include more than one glass item in any given order because they seem to break when they hit against each other during transit.

It's important to note that Vitacost has always replaced any broken or defective items. In the end I always end up satisfied.
4/4/17
I order from Old Navy on a regular basis and am never disappointed. Their products are great, and they have never messed up on any of my orders.

I requested an exchange on a pair of jeans because I didn't like the fit, and they were very accommodating. They paid for the return shipping and sent me a new pair right away.
4/4/17
I placed my order almost two months ago and still haven't received a shipping notice, which they claim they'll send once the order ships. So I guess it was never shipped. I have emailed them a handful of times over the past couple of weeks and still haven't gotten a response. Buyers, beware! This site is either a scam or has the worst customer service imaginable.
4/4/17
I have very mixed feelings about this site. There are so many more products I want to order from them but am hesitant to do so because of the service I received with my first order.

I ordered two shirts and am very satisfied with the quality. However, they sent me the wrong color in one of the shirts. I ordered fuchsia, but received a burgundy color (known on their website as Tri-cranberry). You can take a look at the pictures attached to this review and see the color selection on their website versus the actual color I received.

I contacted them to let them know, and they did get back to me in a couple days--but only to insist that they sent me the right color. I went back and forth with them through email a few times, even sending pictures of my shirt to show that I clearly did not receive fuchsia. I don't know if they're failing to look at the picture I sent or just have a very skewed perception of what fuchsia is supposed to look like. Whatever the issue is, I have given up hope of receiving the color I ordered.

It is very frustrating that they're not going to make this right despite the fact that I have proof of my claim. They may have nice products, but I can't bring myself to continue to order from a business after receiving such dissatisfying service.

UPDATE: I HAVE INCREASED THE RATING FROM TWO STARS TO THREE BECAUSE THE SELLER FINALLY OFFERED TO GIVE ME A REFUND FOR THE SHIRT. THEY STILL INSIST THEY SENT ME FUCHSIA (APPARENTLY THEIR VERSION OF FUCHSIA IS IDENTICAL TO BURGUNDY), BUT THEY ADMIT THAT THE COLOR I RECEIVED LOOKS DIFFERENT THAN WHAT IS PORTRAYED ON THEIR WEBSITE. I APPRECIATE THAT THEY ATTEMPTED TO MAKE THINGS RIGHT.
1/16/17
I am skeptical of most online formal wear retailers. I ordered from OnlineFormals only after looking up their address on Google Maps and seeing via satellite imaging that they have a legitimate physical location. Once I ordered my dress, they contacted me right away to let me know they didn't have it in stock and would have to order it from the designer. The estimated wait was around three months, which I was fine with. But within just a couple weeks I received notice that my dress had shipped, and then it arrived in just a couple of days. They were really on top of it! The dress was beautiful, and they included a free garment bag, which I was thankful for. Overall I couldn't have been more pleased with my experience. This site will be my go-to for all formal wear purchases from now on.

Naomi Has Earned 2 Votes

Naomi S.'s review of Vitacost earned a Very Helpful vote

Naomi S.'s review of Onlineformals earned a Very Helpful vote

Naomi hasn’t received any thanks yous.

Naomi doesn’t have any fans yet.

Naomi isn’t following anybody yet.

Similar Reviewers on Sitejabber

aliceb111
Alice B. reviewed Crazy8
8/26/17

After a bit of persisting, I was able to get my situation solved. My package was sent to the...

brandys21
1/27/17

i have only visited your store once bc we don't have one here in the south but i order from them...