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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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These jackets are bright eye-catchers and are 'happy' clothes to wear.
Received in a good timely manner. Easy to order...
The customer service was very helpful with my request. They responded quickly to my demand. I am very satisfied with the help I received.
Ordered hoping for nice comfortable clothes for beach trip. So disappointed when received! Sizes were not accurate and materials were scratchy and cheap feeling. If you are going to sell to the American woman, you need to use American sizing. One particular outfit was a green pair of pants and a printed top, and the two greens were totally different and did not go together.
Delivery took more than 3 weeks 😡 & I would like to return the bathing suit that is too big but no return information was included
4 items too large. Customer service sent me address to complete my returns.
I made the order quite easily but unable to get my account number at the end. I also am not sure if payment is done because the order vanished from my iPad!
Will never buy from Azzlee again. Does not look like the picture. The leggings do not even look like leggings.
Overall disappointed in quality and sizing. Except for the pants, the material was too thin and didn't fit well.
I placed an order and when the items arrived, I was disappointed with the quality of the items. I sent emails to customer service for instructions on how to request a return and refund without any response to my questions.
It was Great clothes. Like style. Received order in time.
As I said before the order came swiftly and it is now my favorite sweater!
Long wait but worth it. The top is really pretty and I can't wait for warm weather to show it off.
Though the dress was the perfect colour for me, the size XL did not fit.
Very happy with my purchase. Prompt delivery after a flawless ordering process.
Every thing seemed to be shipped then finally got and answer that it was cancelled, which I had asked if they were not able to get it to me in time. But the back and forth of not knowing if it was actually shipped or not was very disappointing in their service.
It has been Ok but I think the sizing needs to be adjusted and quality control could be improved on.
I would really like to return these items. Thank you for letting me know how I may do this. I would only like to keep the pink T-shirt with the dragonfly on the front. Please let me know how I reach customer service to do so.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members