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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
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Shipping
Returns
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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It's the first time I've visited this site. I found it easy to navigate. I just hope the return policy is as easy - if I'm not pleased with the products. Maybe that should be more available for viewing. Now that I've received the products, I'm disappointed in how thin the fabrics are and moreover that the XL size didn't fit well. After reading several bad reviews of the return policy, I won't bother but won't buy from this online company again.
It's the first time I've visited this site. I found it easy to navigate. I just hope the return policy is as easy - if I'm not pleased with the products. Maybe that should be more available for viewing.
Was disappointed. Dress just hung on me had no shape. Was see through
I think the materials used are flimsy. They must have a great photographer to make them look so good. Plus the only way I knew they had received my order was when a charge popped up my computer that the money was charged. After two months not receiving items, I was going to dispute with my credit card, but they finally arrived. I would return them but I know it would be a hassle.
These are my vacation clothes and I'm 80% happy (4 out of 5 sight-unseen) isn't too shabby. I will recommend
The arrival of the clothes took longer than expected.
Order 4 shirts XL. 1 shirt was the size of a tent. The other was marked XL but was for a xs. 3rd was ok and the 4th shirt never came. They gave me something I didn't order. Order took 9 weeks to receive
I never received my order. A month later, after contacting them by e-mail, they told me the item was out of stock, but I still have not received my refund.
I did not received the merchandise, please let me know when?
Never got my favorite choice and the one I hot was too small.
My whole purchase was a complete disappointment and I will never shop here again.
Lots of fun styles to chose from. Easy checkout. Had to return a few that didn't fit right. Customer service was very accommodating but a very different experience than dealing with Amazon. More personal...thank you Crystal for your help.
Lots of fun styles to chose from. Easy checkout
I ordered blue casual solid buttoned pants. They were really nice looking but after a couple of weeks, getting information from you, they were discontinued or backordered. It took a while to get this information from the company. Not happy about that.
Took way too long to ship the item I ordered. I almost forgot about it, it took so long.
Never got the product, I inquired why I had not received and they said the order had somehow been cancelled and the would refund my credit card, and I could reorder, but they have not as yet refunded my credit card and it has been a week, so I am certainly not reordering at this point, I like the stuff on your website but now I am very leery.
Good a little difficulty navigating back and forth
Clothes look nothing like images online. This company is a scam.
This company is fine until you have to return something. For me, it was not cost effective to return an item if I had to pay for shipping.
Have not received item or my refund as promised. Will never purchase from this company again
Web site very easy to navigate. Selection absolutely beautiful and priced just right. Clothes you can't find in department stores. Very chic!
Returned item in Mar 5! Hard to return merchandise! Custom service was rude! Still waiting on my refund!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Teresa,
Thank you for your feedback.
We are sorry to hear that you are not happy with the shopping experience with us. We will try our best to improve our service quality and give you a satisfying solution. Have a nice day! If you have any question, you can contact us with email. Our customer serivce email: service@azzlee.com.
Best Regards,
Azzlee Support