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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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My order took a long time to arrive. I am satisfied with the order.
Sizes much smaller than listed. Items not finished well and frayed when washed.
Took forever and was nothing like what I ordered in picture online.
1. It took many days to get the items.
2. After getting the 3 garments, I corresponded with Christine? From Azzlee Support: to return the 2 dresses and keep 1 shirt. The options I was given for the return included keeping the "return" items and be refunded 50% of their cost. Last emails confirmed agreement about refund of 50% to my Amex. SO FAR, NO REFUND!
3. No bill included with items.
4. The whole process after original purchase doesn't inspire any confidence about the reliability of the company, to stand behind the products. SORRY
Easy enough to order and follow tracking. I don't like answering questions.
Impossible to return. Impossible to get money back.
Great selections and prices. Love the styles and colors.
It was easy to find what I wanted! And the payment posed no problems for me! Susan Hemmings
I order 4 pieces which were about $83 Canadian with free shipping. However my credit card was charged over $120. What gives. There was no packing slip
Very difficult return process. In fact, they told me I might not get a refund if I returned it.
I like the style of clothing and appreciate that I can find cloths that are a bit unique. The clothing is of a good quality and seems to be true to size.
Quality less than expeced. Size not true to fit Tried to return and process was cumbersome and not customer friendly. Accepted option to keep and get 30% refund. Still waiting for that to happen. Will never order from this site again.
The material does not wear as it is shown in the ads. It is not soft and flowing but is stiff. The cuts aren't flattering on a person size 6.
I need to return it because of the color appearing to run into the white
Received in reasonable time. Top was as shown. Ordered my normal size and according to size chart. Unfortunately it did not fit.
Disappointed. Size is not true to US sizing. Top very small for the size stated.
Rip off, never received order. Said it arrived in LA waiting for carrier to pick up. Then nothing.
I have ordered several times now from Azzlee and have always been happy with my purchases. Easy to order and deliver in good time.
Two of the tops I purchased are sized way too small.
Are things returnable? Can't find that info anywhere.
Yes, but I can't find any return info
Are things returnable? Can't find that info anywhere.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members