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Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
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I was pretty disappointed because I was notified that the Cori's I ordered were not available. I asked them to ship the top I ordered anyway. The next day I was notified that the top was not available either! What kind of business doesn't stick enough of the things they advertise for sale?
Site was easy to manage, goods arrived in reasonable time. I was kept informed of every step.
The tracking was not showing up and I reached out to customer service and they made sure I was able to track my package. I did cancel one item from my order that was not shipped, was on back order.
This dress was too tight in the shoulders, although according to the size chart, the small should have fit. I have had good responses from customer service and have chosen to receive a partial refund rather than pay for return shipping.
Easy to order but confusing to return. Too many steps in returning.
Lots of choice. Hope I chose the right size; however, I'm still waiting for delivery. I got a message saying it was delivered, but tracking says it is in transit. I have contacted customer service so was told to give it a few more days.
I really like the products but incredibly slow shipping. It took me six weeks to receive.
I ordered this top early for a special occasion. It was received two days prior to occasion, so I was fortunate. However, in following the shipment on line I felt it was somewhat slow.
I have not received the clothing I chose and paid for back in February.
Very disappointed.
No number to contact anyone only email. Be cautious!
Ordered dress and skirt on 03/03/2024. Contacted Azzlee through Email 20 days later. They said they were "holding" it because they were "out of stock" on one of my items. I asked them to cancel the "out of stock" item, but send the dress that they were "holding". Well, I received Email stating that they didn't cancel, but sending the whole order. It's now 03/29/2024 and still waiting. As I track the locations of my order, I watched it start in Los Angeles to Orlando to Atlanta and now Irving, TX. It has passed me 2 times! It was an Easter dress. I will need to either shop somewhere local or wear something old, while I wait. But, hey! Easter isn't about dresses is it?
Took forever to ship, which didn't happen until I made email contact. One item out of 4 was out of stock and they were going to wait until it came back in stock to ship. Have me a choice to cancel or order different item. Ordered at the beginning of March and finally received near the end of March. Took a long trip on a slow boat from China.
I ordered a pair of shorts to small by accident. It was going to cost me 2 dollars less than the cost of the shorts to exchange them.
They responded quickly to my inquiry, but English is not the first language of the who replied and the message were written poorly.
I loved the selection and ordered three dress, a month ago. Promised I would have them in 8-12 days, but I still have not received them. I made contact with 'complaint ' dept. who encouraged me to keep waiting.,,gave me a tracking number which took me nowhere. They have my money and if the dress are not here this weekend, I will be in touch with card company and cancel order. I hope they do show this review.
Shopping was easy and efficient! And I love the clothes!
They were not at all looking je the description & the lace pattern was only on one leg?
The dresses appear better on line than they do in actual. I
I returned 2 of the 3 items I ordered. It is apparent that the company does not want to handle returns and offered 2 other options to compensate. I chose to return the items at my expense for postage. I am still waiting for the company to receive the items and refund the money. We will see,
Everything was good it just took many days, I'm going to return 2 items
The two pairs of pants I ordered were cute, but neither had any stretch in the material, only at the waist. The waist and hips were too small, but I was afraid a bigger size would be too loose, plus I'm not crazy about the material anyway. I'm sad to have to send them back as I was hopeful they would work for vacations this summer.
Answer: Hi, for better service, we suggest you contact our customer service through the link below: https://bit.ly/3tMiYOr.
Answer: Could you tell me your order number or email? I will check it.
Answer: Check your shipping information: https://t.17track.net/en#nums=4209288392612903396153000041635987
Answer: We have contacted your email address: catdab@aol.com. You can check it
Answer: Could you tell me your order number or email? I will check it.