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AzzleeReviews 11,084

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

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16,880 reviews

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Michigan
1 review
0 helpful votes
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Still don't have the dress
April 2, 2024

Ordered dress 3/10/24 did not hear anything from them until I did an enquirer on 3/30/24 now they said it shipped

Date of experience: April 2, 2024
Hawaii
1 review
0 helpful votes
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Jg
April 2, 2024

The ordering was simple to do but the receiving of product takes long. I have not receive my products yet.

Date of experience: April 2, 2024
Washington
1 review
0 helpful votes
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This company must pay customer service employees to make it as difficult as possible to provide return information, which does not come with the package. The website says "easy returns." Read the reviews before purchasing from this company. Buyer beware.

Date of experience: April 2, 2024
Oregon
1 review
0 helpful votes
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Return Policy
April 2, 2024

I was appalled with the return policy. It is convoluted and NOT consumer friendly. I don't mind paying a return postage fee, but AZLEE would then only provide me with a % of the purchase. I have related this policy to friends and family, and have registered my dissatisfaction. I will NEVER purchase a product from this supplier again.

Date of experience: April 2, 2024
Georgia
1 review
0 helpful votes
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Returns
April 2, 2024

It is to difficult to return items. Will not be purchasing anything anymore from them

Date of experience: April 2, 2024
California
1 review
0 helpful votes
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Too long to get
April 2, 2024

A month to get an order? Ridiculous! I have to add 50 characters to make a statement. Again ridiculous.

Date of experience: April 2, 2024
New Mexico
1 review
0 helpful votes
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As first time purchaser from Azzlee, I found the three different capris I ordered inconsistent in sizing and the material was not made of quality--it will probably not last long after numerous uses and washes. Work on quality and accurate sizing measurements when advertising. Give more support to your factory workers--encourage them yet work on measurement accuracy.

Date of experience: April 2, 2024
Alaska
1 review
0 helpful votes
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I did not intend to order from Azzlee. I started out clicking on a site called Modlily and shopped on it. When I went to check out it switched to azzlee.com and I didn't notice it until after I had paid and received the email confirmation of my order. I did not recognize the name of the company (Azzlee) that sent the receipt. In trying to confirm that this was a legitimate company I became increasingly concerned because the customer service would only allow email communication and the answers I received from them made no sense, did not give me a direct answer to my questions, and claimed (within two hours of the order being placed) that it was too late to cancel because the order had already been sent. I had to file a dispute with American Express and after a few weeks they credited me in full. The order never arrived, so I assume that means it was never really sent.

Date of experience: April 1, 2024
Michigan
1 review
0 helpful votes
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False advertising
April 1, 2024

I was excited to order from this company because they said it was made in South Carolina. I wanted to get American made items. It was shipped from California with Chinese writing on it. The quality is very poor compared to the pictures.

Date of experience: April 1, 2024
New York
1 review
0 helpful votes
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I am allergic to polyester. I thought they were all cotton. Told u do not accept pick up of returns if package was opened. It was. Cannot wear poly. What to do? Wasted my money. Will you send me a prepaid return label, pls?
I am very unsatisfied - there was no mention thst products were polyester. I thought they were supposed to be cotton. Too long a wait for delivery,& disappointed in product.
The Pictures look great but not In reality. Quite disappointing...

Date of experience: April 1, 2024
Massachusetts
1 review
0 helpful votes
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Someone used my email to make this account and order. I do not want it nor any of the emails. Please make people confirm their email addresses before placing an order. Dianne is the person constantly using my email.

Date of experience: April 1, 2024
California
1 review
0 helpful votes
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Looks pretty, but not quality
April 1, 2024

I feel that the quality of the cut and the material is below my liking. I am keeping them as my husband likes the way they look and that's unusual!

Date of experience: April 1, 2024
California
1 review
0 helpful votes
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Too small
April 1, 2024

Dresses too small especially in the sleeves. The chest area was too small also.

Date of experience: April 1, 2024
Oregon
1 review
0 helpful votes
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Extremely poor fit on the blouse and the capri's don't even look like your Ad. Very disappointed..

Date of experience: April 1, 2024
Wisconsin
3 reviews
0 helpful votes
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I ordered two dresses, a month later I still had not received either dress, they tell me one is one back order and should choose something else, when I did they kept telling me they couldn't find the SKU#. I asked them to ship the other dress, they ignored me. I am now waiting for my money back.

Date of experience: April 1, 2024
Connecticut
1 review
0 helpful votes
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Waited a long time for my order and when it arrived, nothing fit.
Poor fabric quality.

Date of experience: March 31, 2024
Washington
1 review
0 helpful votes
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Wish to exchange
March 31, 2024

The shirt finally arrived yesterday.
It does not fit me and I wish to exchange it for a different size. Please let me know how to do this.

Date of experience: March 31, 2024
California
1 review
0 helpful votes
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Azzlee
March 31, 2024

This was actually a gift ordered by me Maureen for Sarah, it did take 3 weeks to be delivered. As far as I know it is working out for Sarah.
I think the delay may have been my billing address but her shipping address

Date of experience: March 31, 2024
Florida
1 review
0 helpful votes
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Half of what I ordered what out of stock & no one communicated this with me. After a couple weeks I reached out, they responded & were helpful. Items that were in stock arrived promptly. Clothes are fun & of moderate quality.

Date of experience: March 31, 2024
Michigan
1 review
0 helpful votes
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Flea market quality
March 31, 2024

Not at all the quality I expected. If I saw this in a store I would not have bought it.

Date of experience: March 31, 2024