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AzzleeReviews 11,074

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: service@azzlee.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,880 reviews
Minnesota
1 review
0 helpful votes
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Size
April 3, 2024

I was happy until I tried on the sizes were way off

Date of experience: April 3, 2024
South Carolina
1 review
0 helpful votes
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Where is the dress
April 3, 2024

I ordered a sundress and I have been waiting 2 weeks to hear from them. No sundress delivered. Soon I won't need it! Communication is lacking!

Date of experience: April 3, 2024
North Carolina
1 review
0 helpful votes
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How to return
April 3, 2024

I would like to return my order but can't figure out how to do it.

Date of experience: April 3, 2024
Virginia
2 reviews
0 helpful votes
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Terrible
April 3, 2024

Not only was the top paper thin but i had to pay for the $26 express shipping which wasn't at all express but i had to pay to ship it back...

Date of experience: April 3, 2024
New Jersey
1 review
0 helpful votes
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Dresses
April 3, 2024

I thought they were cheap looking and didn't even try them in.

Date of experience: April 3, 2024
Australia
1 review
0 helpful votes
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When I placed my order it was an easy process and delivery of the items was quick. I was disappointed in one top as the edges of the frill on both sleeves and around the hem the material has not been finished or hemmed so the material is fraying and when worn will have threads everywhere. Liked the colour of the top so considering returning due to this issue.

Date of experience: April 3, 2024
Texas
1 review
0 helpful votes
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Very unsatisfied!
April 2, 2024

Items are poor quality! Items do not look like photos! Very disappointing!

Date of experience: April 2, 2024
Texas
1 review
0 helpful votes
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Disappointed
April 2, 2024

It was not clear to me how difficult it would be to return an item. I'm not used to option one option two I'm just used to returning something that doesn't fit. And I don't like to be asked what doesn't fit about it? That has no bearing.

Date of experience: April 2, 2024
Illinois
1 review
0 helpful votes
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Very slow shipping
April 2, 2024

It took over 3 weeks from the day I ordered until my items arrived. There was one tracking entry 8 days after I ordered and then nothing. The items arrived too late for my event. Dress is oversized in the body for the size and the matching jacket is too small in the same size. Quality is not great. I hope the return process goes smoother than the purchase. Unfortunately, I will not order from this company again.

Date of experience: April 2, 2024
Arkansas
1 review
0 helpful votes
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Blouse purchase
April 2, 2024

Fits good now. The first one I ordered did not fit so I ordered another one size larger.

Date of experience: April 2, 2024
Michigan
1 review
0 helpful votes
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Still don't have the dress
April 2, 2024

Ordered dress 3/10/24 did not hear anything from them until I did an enquirer on 3/30/24 now they said it shipped

Date of experience: April 2, 2024
Hawaii
1 review
0 helpful votes
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Jg
April 2, 2024

The ordering was simple to do but the receiving of product takes long. I have not receive my products yet.

Date of experience: April 2, 2024
Washington
1 review
0 helpful votes
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This company must pay customer service employees to make it as difficult as possible to provide return information, which does not come with the package. The website says "easy returns." Read the reviews before purchasing from this company. Buyer beware.

Date of experience: April 2, 2024
Oregon
1 review
0 helpful votes
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Return Policy
April 2, 2024

I was appalled with the return policy. It is convoluted and NOT consumer friendly. I don't mind paying a return postage fee, but AZLEE would then only provide me with a % of the purchase. I have related this policy to friends and family, and have registered my dissatisfaction. I will NEVER purchase a product from this supplier again.

Date of experience: April 2, 2024
Georgia
1 review
0 helpful votes
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Returns
April 2, 2024

It is to difficult to return items. Will not be purchasing anything anymore from them

Date of experience: April 2, 2024
California
1 review
0 helpful votes
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Too long to get
April 2, 2024

A month to get an order? Ridiculous! I have to add 50 characters to make a statement. Again ridiculous.

Date of experience: April 2, 2024
New Mexico
1 review
0 helpful votes
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As first time purchaser from Azzlee, I found the three different capris I ordered inconsistent in sizing and the material was not made of quality--it will probably not last long after numerous uses and washes. Work on quality and accurate sizing measurements when advertising. Give more support to your factory workers--encourage them yet work on measurement accuracy.

Date of experience: April 2, 2024
Alaska
1 review
0 helpful votes
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I did not intend to order from Azzlee. I started out clicking on a site called Modlily and shopped on it. When I went to check out it switched to azzlee.com and I didn't notice it until after I had paid and received the email confirmation of my order. I did not recognize the name of the company (Azzlee) that sent the receipt. In trying to confirm that this was a legitimate company I became increasingly concerned because the customer service would only allow email communication and the answers I received from them made no sense, did not give me a direct answer to my questions, and claimed (within two hours of the order being placed) that it was too late to cancel because the order had already been sent. I had to file a dispute with American Express and after a few weeks they credited me in full. The order never arrived, so I assume that means it was never really sent.

Date of experience: April 1, 2024
Michigan
1 review
0 helpful votes
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False advertising
April 1, 2024

I was excited to order from this company because they said it was made in South Carolina. I wanted to get American made items. It was shipped from California with Chinese writing on it. The quality is very poor compared to the pictures.

Date of experience: April 1, 2024
New York
1 review
0 helpful votes
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I am allergic to polyester. I thought they were all cotton. Told u do not accept pick up of returns if package was opened. It was. Cannot wear poly. What to do? Wasted my money. Will you send me a prepaid return label, pls?
I am very unsatisfied - there was no mention thst products were polyester. I thought they were supposed to be cotton. Too long a wait for delivery,& disappointed in product.
The Pictures look great but not In reality. Quite disappointing...

Date of experience: April 1, 2024