Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
I was happy until I tried on the sizes were way off
I ordered a sundress and I have been waiting 2 weeks to hear from them. No sundress delivered. Soon I won't need it! Communication is lacking!
I would like to return my order but can't figure out how to do it.
Not only was the top paper thin but i had to pay for the $26 express shipping which wasn't at all express but i had to pay to ship it back...
I thought they were cheap looking and didn't even try them in.
When I placed my order it was an easy process and delivery of the items was quick. I was disappointed in one top as the edges of the frill on both sleeves and around the hem the material has not been finished or hemmed so the material is fraying and when worn will have threads everywhere. Liked the colour of the top so considering returning due to this issue.
Items are poor quality! Items do not look like photos! Very disappointing!
It was not clear to me how difficult it would be to return an item. I'm not used to option one option two I'm just used to returning something that doesn't fit. And I don't like to be asked what doesn't fit about it? That has no bearing.
It took over 3 weeks from the day I ordered until my items arrived. There was one tracking entry 8 days after I ordered and then nothing. The items arrived too late for my event. Dress is oversized in the body for the size and the matching jacket is too small in the same size. Quality is not great. I hope the return process goes smoother than the purchase. Unfortunately, I will not order from this company again.
Fits good now. The first one I ordered did not fit so I ordered another one size larger.
Ordered dress 3/10/24 did not hear anything from them until I did an enquirer on 3/30/24 now they said it shipped
This company must pay customer service employees to make it as difficult as possible to provide return information, which does not come with the package. The website says "easy returns." Read the reviews before purchasing from this company. Buyer beware.
I was appalled with the return policy. It is convoluted and NOT consumer friendly. I don't mind paying a return postage fee, but AZLEE would then only provide me with a % of the purchase. I have related this policy to friends and family, and have registered my dissatisfaction. I will NEVER purchase a product from this supplier again.
A month to get an order? Ridiculous! I have to add 50 characters to make a statement. Again ridiculous.
As first time purchaser from Azzlee, I found the three different capris I ordered inconsistent in sizing and the material was not made of quality--it will probably not last long after numerous uses and washes. Work on quality and accurate sizing measurements when advertising. Give more support to your factory workers--encourage them yet work on measurement accuracy.
I did not intend to order from Azzlee. I started out clicking on a site called Modlily and shopped on it. When I went to check out it switched to azzlee.com and I didn't notice it until after I had paid and received the email confirmation of my order. I did not recognize the name of the company (Azzlee) that sent the receipt. In trying to confirm that this was a legitimate company I became increasingly concerned because the customer service would only allow email communication and the answers I received from them made no sense, did not give me a direct answer to my questions, and claimed (within two hours of the order being placed) that it was too late to cancel because the order had already been sent. I had to file a dispute with American Express and after a few weeks they credited me in full. The order never arrived, so I assume that means it was never really sent.
I was excited to order from this company because they said it was made in South Carolina. I wanted to get American made items. It was shipped from California with Chinese writing on it. The quality is very poor compared to the pictures.
I am allergic to polyester. I thought they were all cotton. Told u do not accept pick up of returns if package was opened. It was. Cannot wear poly. What to do? Wasted my money. Will you send me a prepaid return label, pls?
I am very unsatisfied - there was no mention thst products were polyester. I thought they were supposed to be cotton. Too long a wait for delivery,& disappointed in product.
The Pictures look great but not In reality. Quite disappointing...
Answer: Hi, for better service, we suggest you contact our customer service through the link below: https://bit.ly/3tMiYOr.
Answer: Could you tell me your order number or email? I will check it.
Answer: Check your shipping information: https://t.17track.net/en#nums=4209288392612903396153000041635987
Answer: We have contacted your email address: catdab@aol.com. You can check it
Answer: Could you tell me your order number or email? I will check it.