From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
View all
Kina and Tam
Strange Cvlt
Lululemon
Tripulse
Wythe
Land's End
Ben Sherman
Vuori
Bleu Rod Beattie
Free Country
Janji
Marine Layer
Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Overall experience was positive. I ordered six shirts, and although they were all the same size, the fit varied. Three of the six were on the small size.
I purchased a dress online, but it did not fit. With an easy message sent, the return was handled promptly. Very satisfied.
I was not overly pleased with the items I received. I used the size chart on the website, which apparently is not truly accurate, at least in the USA. I ordered shirts in a size larger than I normally would, yet they still just barely fit - some tight, so unless I lose weight, they're not very comfortable to wear. And they are very light & thin - not much substance to the fabric, etc. There was only 1 out of 5 tops that I'm actually happy with. I'm sorry, but I will not be ordering from Azzlee again.
Ordered 5 items, none of them fit. Clothing not near to true size. No invoice included when clothing arrived and I'm not getting any response from company on how I return the items for a refund.
Every thing arrived in good order and was well packaged
#1 - I was very unhappy with the item I ordered. The item was quite different from the picture and did not fit well.
#2 - Your return policies were very confusing and unfair
#3 - I selected to take the option of a refund of 30% off purchase price which would have been the best option financially. Your return policies were very difficult to understand as explained by your customer service representative.
#4 - The option I chose included keeping the item that I am unable to wear
#5 - I have not received a credit for 30% refund
#6 - I was so excited to find your website to order from and then so disappointed in your policies
#7 - Based on the above I will more than likely not be ordering from Azzlee in the future.
#8 - You might consider changing your return policies and make it customer friendly
I purchased 5 items. All were flimsy fabric and sizing ran small even tho I ordered larger than my normal size. I am trying to figure out how to return them.
Since I live in Canada, I was surprised that your online catalogue doesn't indicate the prices are in American dollars.
I was disappointed in the quality of the materials used for my purchases.
I found the photos provided online were slightly different from the items delivered.
Your sizes are overly generous. I should have ordered a Small rather than my standard Medium size.
I have not received the order and have contacted your company with my concern.
Ordered a dress and was never notified it was on back order…. Time simply ran out and had to cancel.
I ordered a dress for wedding and a pant suit
Dress came too late. Pant suit never arrived
Horrible quality. Fabric is nothing like shown in pictures. Very thin,, cheap fabric. Everything is very small and not true to size at all!
I'll never place another order with this company.
Item as described. A pretty summer dress. Can't wait to wear it.
The return was way too complicated. I wish the return would have been straightforward from the beginning. Too many requirements. Check out Amazon for easy returns, and also free! I am only trying to help.
It wasn't what picture looked like. Quality terrible won't order anything from this site again. Gave to good will. To much trouble to send back
Why do you ask about my experience when I haven't received order? Three weeks and counting.
I ordered a size bigger than I usually purchase in stores. The dress was very tight so I feel it had to be sized wrong. I had bought it to wear for Easter so I was very disappointed. I have sent it back for refund
Never received what I ordered. No on going communication with the company
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members